Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. Define the event starting or finishing the path.

Data Visualization 86

Data Visualization Analytic Tools Customer Experience Customer Feedback 86

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. The report mapped out all user actions leading up to a conversion goal.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? How to create segments. TL;DR Customer segmentation is the process of grouping users based on shared properties. How to create a customer segment based on data With the theory covered, let’s create some segments. In 5 steps.

Customer Experience 86

Customer Experience User Testing Customer Feedback Analytic Tools 86

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Different types of customer segmentation are: User attribute-based segmentation.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Customer Experience 84

Userpilot

MAY 30, 2024

It is a 5-scale or 10-scale survey that asks questions like “How easy was it for you to solve your problem?” ” Customer satisfaction score (CSAT) : The CSAT score measures how satisfied customers are with your product or their user experience. Finally, announce the updated changes with an in-app message.

Product Research 72

Product Research Feedback Software Feedback Loop User Testing 72

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 84

Data Visualization User Testing Customer Feedback Customer Experience 84

Userpilot

APRIL 22, 2024

Increase user retention. How to effectively analyze product features: Define your objective. They define the primary problem the product solves or the essential tasks it allows users to complete. For example, Slack needs instant messaging to be called a collaboration app. Ensure better resource allocation. Power features.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Weak Development Team 83

Userpilot

APRIL 16, 2024

How they are linked to customer journey analysis and customer journey mapping. How to extract and use them to optimize the customer journey. Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points. Book the demo to see how to use it for customer journey analysis.

Data Visualization 87

Data Visualization Customer Feedback Analytic Tools Feedback Software 87

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? Remember that default models’ training data cuts off in 2021, so they may not have knowledge of current events.

ChatGPT 115

ChatGPT Customer Experience Research Software Artificial Inteligence 115

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. How to calculate it. How to reduce it. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Want to find out how Userpilot can help you reduce your drop-off rates?

Analytic Tools 87

Analytic Tools Data Visualization Onboarding KPIs User Testing 87

Userpilot

FEBRUARY 25, 2024

To build a funnel for tracking conversions, here are the essential steps you can follow: Define funnel objectives and map the customer journey from initial interaction to conversion, identifying key events for effective tracking. Here’s how to set up a framework that captures and improves the path to conversion.

Data Visualization 89

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 89

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience? But Userpilot has you covered.

Customer Experience 80

Customer Experience User Testing Analytic Tools Feedback Software 80

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. This has a knock-on effect on other metrics like user retention, revenue, or advocacy.

Onboarding KPIs 86

Onboarding KPIs Data Visualization Analytic Tools User Testing 86

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. To identify friction in the user journey , analyze feature usage trends for negative patterns and use heatmaps and session recordings to spot friction points on specific pages. Fear not, though!

Data Visualization 79

Data Visualization Analytic Tools Research Software User Friction 79

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. Determine the happy paths of customer journeys and replicate them for others to ensure positive customer experiences. These respondents are not only unsatisfied with their experience but also pose a risk of spreading negative word-of-mouth.

Data Visualization 86

Data Visualization Feedback Software Product Research Analytic Tools 86

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? This process can involve: Tracking user behavior through feature tagging and custom events.

Data Visualization 83

Data Visualization User Testing Customer Experience Analytic Tools 83

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Research Software 87

Userpilot

MAY 1, 2024

Actively working to build a brand community is crucial, as it establishes loyal customer relationships , increases engagement rates, and opens up revenue opportunities through various strategies such as sending newsletters, hosting events, and creating spaces where customers feel heard, valued, and connected.

Feedback Software 76

Feedback Software Customer Feedback User Testing Customer Experience 76

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Segmenting your users by shared characteristics. What is user analysis?

Customer Feedback 88

Customer Feedback Data Visualization User Testing Analytic Tools 88

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. User persona example. Avoid overwhelming users with information they won’t retain.

User Testing 92

User Testing Analytic Tools Research Software Feedback Software 92

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 73

Analytic Tools Feedback Software Reporting Tools Data Visualization 73

Userpilot

SEPTEMBER 25, 2023

PLG companies use a range of user acquisition strategies like word-of-mouth marketing or free trials to attract new users. Once this happens, they ensure that users experience the product value to convert them into paying customers. How to build a successful product-led growth motion? A PLG motion.

Analytic Tools 85

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 85

The Product HQ

MAY 10, 2024

Steps to Become a Data Product Manager With Zero Experience You don’t need relevant experience to become a data PM. Here is a process on how to become a data product manager: 1. You need to reach out to your current employer and see how to enrich your job by increasing the skill variety of your choice. How to do it?

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. How to Speed Up Feedback Loops by Peep Laja.

Product Research 92

Product Research Feedback Loop Feedback Software User Testing 92

Userpilot

SEPTEMBER 29, 2023

TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. The technique allows you to make informed decisions to optimize product experience and improve customer success rates. How to use funnel analysis to optimize product experiences?

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Feedback Software 86

Userpilot

JUNE 19, 2023

Cohort retention analysis is the process of tracking user engagement with the product over time. However, instead of looking at the user population as a whole, it looks at specific user groups linked to specific events or timeframes. The users are grouped into monthly cohorts, based on when they subscribed to the product.

Data Visualization 78

Data Visualization Analytic Tools Customer Experience Customer Feedback 78

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Analyze customer behavior to spot sudden spikes in user activity. Poor onboarding.

Customer Experience 79

Customer Experience Feedback Software Analytic Tools Data Visualization 79

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 92

Feedback Software Analytic Tools Software Review Customer Feedback 92

Userpilot

APRIL 4, 2024

Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings. Also, you can get insights into problem areas within the user experience that cause churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 6, 2024

Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. User journey map.

Analytic Tools 80

Analytic Tools Data Visualization Research Software Onboarding KPIs 80

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. Let's see how predictive analytics helps your SaaS business. You can learn how customers behave with your product by analyzing it with the customer journey.

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Customer Experience 86

The Product Coalition

JULY 1, 2022

If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? Your users have. App churn ?—?the

Analytic Tools 113

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 113

Userpilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. Once you’ve identified friction points , you can use contextually relevant in-app messaging to optimize the experience.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. Which can be collected using event-tracking.

B2B 94

B2B Analytic Tools Feedback Software Data Visualization 94

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Creating event-based experiences with Userpilot.

Analytic Tools 73

Analytic Tools Feedback Software Data Visualization Reporting Tools 73