Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. Define the event starting or finishing the path.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

APRIL 22, 2024

Increase user retention. How to effectively analyze product features: Define your objective. They define the primary problem the product solves or the essential tasks it allows users to complete. Usability features : These features enhance your product’s ease of use and overall user experience.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience? Book a demo now to see how. But Userpilot has you covered.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 25, 2024

To build a funnel for tracking conversions, here are the essential steps you can follow: Define funnel objectives and map the customer journey from initial interaction to conversion, identifying key events for effective tracking. Here’s how to set up a framework that captures and improves the path to conversion.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

MARCH 6, 2024

Here are some examples of when analyzing trends could be useful: Feature engagement trend to see if users are actively and regularly using a specific feature. Common features and events to see what functionality is most in demand with your target audience. How to perform product trend analysis?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

FEBRUARY 27, 2024

We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Tag these events for tracking in your analytics tool. How do you identify them?

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Feedback Software 104

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? How to create segments. TL;DR Customer segmentation is the process of grouping users based on shared properties. How to create a customer segment based on data With the theory covered, let’s create some segments. In 5 steps.

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 19, 2024

TL;DR User activity patterns are the trends and recurring behaviors users exhibit when interacting with a website or app. Activity patterns identify contexts in user behavior, helping you make informed decisions to improve user experience. Benefits of tracking user behavior data : Understand current usage patterns.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Customer Feedback 104

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. To identify friction in the user journey , analyze feature usage trends for negative patterns and use heatmaps and session recordings to spot friction points on specific pages. Fear not, though!

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? Remember that default models’ training data cuts off in 2021, so they may not have knowledge of current events.

ChatGPT 116

ChatGPT Customer Experience Research Software Artificial Inteligence 116

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

DECEMBER 7, 2023

Similarly, in-app behavioral data can help you to optimize the user experience, and event data can reveal areas of improvement in your conversion funnel. To learn how this can help your business, book a demo today. How to uncover data-driven insights? Next, you can create a tooltip to guide users to the feature.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

NOVEMBER 18, 2023

How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. How to conduct a period-over-period analysis with Userpilot Userpilot’s robust analytics features let you conduct PoP analysis and collect valuable data to inform strategic decisions.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

MARCH 7, 2024

UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Heap is the best platform for analyzing user behavior with session replays. Amplitude is the best product insights tool with AI-based event analytics. How to choose an analytics tool?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

FEBRUARY 18, 2024

To calculate it, divide the number of users who finished the activity by the number of those who started. The first step in the drop-off analysis process is defining the conversion events , like completing the registration forms in the sign-up flow. Feature usage – when users stop using a feature. Sign up for our webinar.

Analytic Tools 105

Analytic Tools Data Visualization Research Software Onboarding KPIs 105

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Segmenting your users by shared characteristics. What is user analysis?

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Userpilot

MAY 1, 2024

Actively working to build a brand community is crucial, as it establishes loyal customer relationships , increases engagement rates, and opens up revenue opportunities through various strategies such as sending newsletters, hosting events, and creating spaces where customers feel heard, valued, and connected.

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. How to calculate it. How to reduce it. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. How to calculate the drop-off rate? How can you support your users?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

FEBRUARY 19, 2024

Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance. These actions are vital for minimizing negative impacts on user experience and ensuring operational continuity during unforeseen events.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 20, 2023

This article helps you avoid mistakes by explaining what an active user is and why it varies for different products. 3 simple steps for tracking active users: Define active users criteria for your SaaS (remember this is a crucial decision in calculating active users). This section goes deeper, showing you how to begin.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Customer Feedback 105

Userpilot

APRIL 16, 2024

How they are linked to customer journey analysis and customer journey mapping. How to extract and use them to optimize the customer journey. Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points. Book the demo to see how to use it for customer journey analysis.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Userpilot

MARCH 6, 2024

Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. User journey map.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. What is a data tracking plan?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. But what exactly is the usage rate and how is it calculated?

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MARCH 26, 2023

In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Setting up custom conversion events to track the customer experience and progress. Let’s start!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? This process can involve: Tracking user behavior through feature tagging and custom events.

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Userpilot

MARCH 25, 2024

You can use it to identify changes in user behavior and engagement over time. Make sure you specify the right features or events you want to track based on the goals you set in the first step. It’ll give you an idea of how key metrics vary over time. It’ll help you identify user preferences or updates in purchase habits.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

AUGUST 5, 2023

These respondents are not only unsatisfied with their experience but also pose a risk of spreading negative word-of-mouth. How to identify NPS passives? We’ll now go through how you can identify NPS passives. Feature tag event data with Userpilot. How to turn passives into promoters?

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. User persona example. Avoid overwhelming users with information they won’t retain.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Analyze customer behavior to spot sudden spikes in user activity. Poor onboarding.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 24, 2023

You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction. Using funnel analysis to segment dormant users who drop off or deviate from the ideal steps and become inactive. Current user retention.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. In this article, we’ll go through how to read a retention table and explore different retention analysis alternatives. Trend analysis observes the retention curve for specific events or features over time.

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

JULY 30, 2023

In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. You can segment customers by: Segmenting trial customers to improve onboarding , user experience , and conversion rates. How to segment customers for marketing automation? Behavioral segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 29, 2023

TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. The technique allows you to make informed decisions to optimize product experience and improve customer success rates. How to use funnel analysis to optimize product experiences?

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105