Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. The report mapped out all user actions leading up to a conversion goal.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Userpilot

AUGUST 10, 2022

What part of the user journey makes them happy or upset? Collecting customer insights helps you deliver best-in-class solutions and improve customer experience. So let’s learn how to collect and act on customer data! You can collect consumer insights by gathering passive and active user feedback. And much more.

Data Visualization 89

Data Visualization Customer Feedback User Testing Customer Experience 89

Userpilot

MARCH 19, 2024

TL;DR User activity patterns are the trends and recurring behaviors users exhibit when interacting with a website or app. Activity patterns identify contexts in user behavior, helping you make informed decisions to improve user experience. Benefits of tracking user behavior data : Understand current usage patterns.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Customer Feedback 80

Userpilot

APRIL 22, 2024

Increase user retention. How to effectively analyze product features: Define your objective. They define the primary problem the product solves or the essential tasks it allows users to complete. Usability features : These features enhance your product’s ease of use and overall user experience.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Weak Development Team 83

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 84

Data Visualization User Testing Customer Feedback Customer Experience 84

Userpilot

JUNE 6, 2024

Wondering how to analyze open-ended survey questions and extract the actionable insights contained in them? Collecting user feedback is pointless if you have no idea how to analyze it. It discusses how to get accurate data from open-ended questions and extract its insights so you can provide value to your customers.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Research Software 59

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. What is a data tracking plan?

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. To identify friction in the user journey , analyze feature usage trends for negative patterns and use heatmaps and session recordings to spot friction points on specific pages. Fear not, though!

Data Visualization 79

Data Visualization Analytic Tools Research Software User Friction 79

Userpilot

MARCH 25, 2024

You can use it to identify changes in user behavior and engagement over time. Make sure you specify the right features or events you want to track based on the goals you set in the first step. It’ll give you an idea of how key metrics vary over time. It’ll help you identify user preferences or updates in purchase habits.

Data Visualization 86

Data Visualization Customer Feedback User Testing Customer Experience 86

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Research Software 87

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience? Book a demo now to see how. But Userpilot has you covered.

Customer Experience 80

Customer Experience User Testing Analytic Tools Feedback Software 80

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. This has a knock-on effect on other metrics like user retention, revenue, or advocacy.

Onboarding KPIs 86

Onboarding KPIs Data Visualization Analytic Tools User Testing 86

Userpilot

OCTOBER 20, 2023

This article helps you avoid mistakes by explaining what an active user is and why it varies for different products. 3 simple steps for tracking active users: Define active users criteria for your SaaS (remember this is a crucial decision in calculating active users). This section goes deeper, showing you how to begin.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Customer Feedback 84

Userpilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. But what exactly is the usage rate and how is it calculated?

Data Visualization 80

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 80

Userpilot

FEBRUARY 27, 2024

We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Tag these events for tracking in your analytics tool. How do you identify them?

Data Visualization 79

Data Visualization Analytic Tools Customer Experience Feedback Software 79

Userpilot

FEBRUARY 19, 2024

Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance. These actions are vital for minimizing negative impacts on user experience and ensuring operational continuity during unforeseen events.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

MAY 30, 2024

Sentiment analysis helps you: Identify gaps and fix them to improve the customer experience. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on).

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Research Software 84

Userpilot

NOVEMBER 18, 2023

How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. How to conduct a period-over-period analysis with Userpilot Userpilot’s robust analytics features let you conduct PoP analysis and collect valuable data to inform strategic decisions.

Data Visualization 81

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 81

The Product Coalition

JULY 1, 2022

If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? Your users have. App churn ?—?the

Analytic Tools 113

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 113

Userpilot

MAY 30, 2024

It is a 5-scale or 10-scale survey that asks questions like “How easy was it for you to solve your problem?” ” Customer satisfaction score (CSAT) : The CSAT score measures how satisfied customers are with your product or their user experience. Finally, announce the updated changes with an in-app message.

Product Research 72

Product Research Feedback Software Feedback Loop User Testing 72

Userpilot

MARCH 26, 2023

In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Setting up custom conversion events to track the customer experience and progress. Let’s start!

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Experience 86

Userpilot

MAY 7, 2024

A product adoption software or digital adoption platform is a type of software that enhances the user experience and aids user adoption through helpful flows, in-app guidance, tooltips, etc. It guides users through a product’s features and functionalities to drive engagement and boost long-term adoption.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Reporting Tools 91

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? Let’s go over how you can effectively use the GSM process to improve your user experience. Outputs are vague and do not describe exactly how to achieve the goal. It is divided into three parts.

Onboarding KPIs 89

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 89

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? Product conversion is the event when users perform any desired action you want them to do on your site or product. The conversion rate also helps you identify and understand the conversion events in the journey.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization User Testing 92

Userpilot

AUGUST 5, 2023

These respondents are not only unsatisfied with their experience but also pose a risk of spreading negative word-of-mouth. How to identify NPS passives? We’ll now go through how you can identify NPS passives. Feature tag event data with Userpilot. How to turn passives into promoters?

Data Visualization 86

Data Visualization Feedback Software Product Research Analytic Tools 86

Userpilot

APRIL 4, 2024

Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings. Also, you can get insights into problem areas within the user experience that cause churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. How to identify potential churn? User segmentation in Userpilot to identify at-risk customers.

Data Visualization 80

Data Visualization Feedback Software Analytic Tools Customer Experience 80

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

Analytic Tools 89

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 89

Userpilot

MARCH 31, 2023

Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention. Analyzing the data from churn analysis should give you actionable insights into the drivers of churn and how to minimize this.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 81

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 81

Userpilot

SEPTEMBER 29, 2023

TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. The technique allows you to make informed decisions to optimize product experience and improve customer success rates. How to use funnel analysis to optimize product experiences?

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Feedback Software 86

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. User persona example. Avoid overwhelming users with information they won’t retain.

User Testing 92

User Testing Analytic Tools Research Software Feedback Software 92

Userpilot

JULY 22, 2023

By conducting customer behavior analysis, you can understand different customer segments’ preferences and develop well-informed marketing strategies to personalize their customer experience accordingly. How to collect quantitative data You can use feature tags and heatmaps to collect quantitative data. Heatmaps showing user engagement.

Data Visualization 78

Data Visualization User Testing Customer Feedback Analytic Tools 78

Userpilot

FEBRUARY 15, 2024

TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. It includes keeping track of user drop-offs , friction points , and conversions. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Reporting Tools 88

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! For instance, you could use an NPS dashboard to look at response rates for NPS surveys and the percentage of promoters versus detractors.

Data Visualization 91

Data Visualization Customer Experience Analytic Tools Customer Feedback 91

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Churn rate.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software User Testing 82