The Product Coalition

FEBRUARY 5, 2021

Often we talk more about the technical skills, like, portfolio management, being more strategic, etc but being good at those things mean nothing if you can’t build a culture conducive to good product management practices. However, this presents two new challenges for Product Leaders: How do you lead a group of leaders?

Leadership 149

Leadership Technical Advisors Product Research Weak Development Team 149

The Product Coalition

MARCH 11, 2020

Challenge definition A challenge could be responding to customer feedback, introducing a proposition, or overcoming a technical problem. This could be in the form of presentations, sketches, in a team wiki, workspaces like Slack, or any other format that is easy to share with the rest of the team 3.

Product Research 79

Product Research User Testing Data Visualization Technical Advisors 79

Userpilot

OCTOBER 7, 2021

Behavior Analytics allows you to track actions taken by users before or after a specific event, see how many people completed a pre-determined funnel , and the percentage of users retained over time. The alternative is to present new users with a blank screen, but empty states such as this don't exactly motivate customers to take action.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. Make the experience event-triggered, not time-triggered. Such a situation would only arise if the product tour had been set up to trigger each new event after a pre-arranged number of seconds. For more on using custom events, check out this post.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

NOVEMBER 29, 2022

These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. The product allows its users to create quality visuals like banners or background graphics without technical skills, and this is possible thanks to templates. Are you intrigued?

Customer Experience 98

Customer Experience Technical Advisors User Friction Education 98

The Product Coalition

MAY 25, 2021

Startup Grind is a global community that helps to inform, support, and bring together entrepreneurs through local chapters and events. The future of work is the present and the best way to align what people need to do their best work is to do inside of labs where different environments and tools can be tested and evolved.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Your non-technical product managers and product marketing managers will certainly thank you! custom events and event attributes.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, we were conducting A/B tests, but the metrics were not behavioral, which presented an issue. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.)

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, we were conducting A/B tests, but the metrics were not behavioral, which presented an issue. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.)

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

The Product Coalition

MAY 15, 2019

I believe the answer lies some where between the past, present and future of the two roles?—?how Later whilst being an adviser at Stanford university Neil H. The rise of the internet, smart phones and all kinds of technical advancements, saw many monolithic empires crumble through disruption?—?leaving heaven forbid?—?actually

Product Management 92

Product Management Product Manager User Testing Product Research 92

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I’ve been kind of actively running away from management roles, and mostly that’s just a factor of the things that I really wanna learn or I just really wanna learn how to be a really, like, kick-ass technical PM. So that’s me.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

AUGUST 15, 2018

When that opportunity presents itself, jump at it and go. If you’re coming into an organization, big or small, and you’re in a leadership position, you need to spend the first couple weeks just listening to the problems people on the team present to you. Darragh: Was this a formal thing at Microsoft or is there a sponsor program?

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Userpilot

JANUARY 18, 2022

Apart from brand new product launches, emails can be used to announce new features, updates, special offers, or invite to events or beta launches. A release email is not a place for detailed technical specifications, so keep the text to a minimum. The ProductLed event invitation email offers a discount for a limited period of time.

User Testing 98

User Testing Feedback Software Research Software Technical Advisors 98

Intercom, Inc.

AUGUST 19, 2021

Take care of the present, and the future will take care of itself,” or whatever. The events of scale just conspire to slow you down, and there is this gravitational pull as you grow. And so, you decide to establish long-term technical ownership in the form of a team. What would you advise them to do?

Reporting Tools 178

Reporting Tools Technical Advisors Feedback Software Data Visualization 178

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. So, rather than presenting data, it took a very interactive discussion format.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

AUGUST 18, 2020

The first thing that every SaaS product needs is in-app events-based analytics. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. Like Mixpanel, Amplitude needs configuration to define the events to be tracked. Heap is different.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 18, 2020

The first thing that every SaaS product needs is in-app events-based analytics. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. Like Mixpanel, Amplitude needs configuration to define the events to be tracked. Heap is different.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

DECEMBER 6, 2021

The tools that make up a customer success platform will: Collect and present customer data on behavior, needs, and customer health. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 and enables you to define your own custom events and triggers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 30, 2021

SaaS marketing normally consists of a mix of SEO, content, linkbuilding, paid ads, social media and event marketing. Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Event marketing. NB Communication. Conclusion.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. What is [eG’s] Standard SLA for technical help required for customer? SapphireIMS.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

eG Innovations

AUGUST 11, 2022

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Business of Software Conference

NOVEMBER 26, 2018

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day. Upcoming Events. Audience Member: A very nice presentation.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

SEPTEMBER 7, 2023

Here are 8 important customer analytics trends to better capture customer data and use it for decision making: You should track customer behavior at multiple touchpoints across the customer journey using goal-based tracking, event tracking, and feature tagging. The data from all essential elements lets you measure product usage.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Aptrinsic

JANUARY 2, 2018

How to Build and Manage Successful Product Team During Aptrinsic ’s recent Mastering Product Adoption and Growth event, industry-renowned product leaders shared their insights into driving product growth. Jeetu advises that product managers embrace the following 10 lessons as a rubric for leading their companies to success. #1.

User Testing 40

User Testing Technical Advisors Customer Experience Customer Feedback 40