Userpilot

SEPTEMBER 11, 2023

It, along with product analytics , offers a comprehensive view of your customers and products and lets you make better data-driven decisions. In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Tag feature event data in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. That’s one of the questions our guide answers. Let’s get to it!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 148

Reporting Tools Data Visualization Customer Experience User Testing 148

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? A market gap can be caused by missing functionality or poor user experience. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

The Product HQ

MAY 10, 2024

Do you want to become a data product manager? With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. If you want to become a data product manager, this guide is for you.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Userpilot

APRIL 7, 2024

The Aha moment can happen before users even sign up for the tool, like in Loom or Zoom, or quite late afterward, like in Slack. Interactive walkthroughs consist of tooltips that show users how to use the product or feature, step-by-step. An in-app survey is the best way to reach them as they engage with the product actively.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. You can also use UBA data to recommend content and products contextually. Custom behaviors tracking with events. Feature heatmaps.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. What Is Product Marketing? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Userpilot

OCTOBER 4, 2022

So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on! User experience (UX) involves all aspects of user interactions with your product. A KPI is any metric used to measure the success of your product’s objectives.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices.

Onboarding KPIs 122

Onboarding KPIs Analytic Tools Research Software Data Visualization 122

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 152

Product Management Product Manager User Testing Customer Experience 152

ProductPlan

AUGUST 10, 2023

Meanwhile, the slow, steady drumbeat of cautious experimentation and incremental enhancements always makes the product better. It’s not sexy and won’t land the leadership team any TED Talks. That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Userpilot

OCTOBER 6, 2022

Best behavioral analytics tools: Userpilot — for collecting customer data and building in-app experiences to drive retention. Customer behavior data refers to any customers’ interactions within the product across the different stages of the customer journey. Hotjar — for recording user behavior in-app. That’s it.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Mironov Consulting

FEBRUARY 12, 2022

For me, this is similar to the core product prioritization problem: an infinite set of demands that each individual requestor considers to be extremely important/urgent. But for calendars, the scarce resource is time rather than development capacity.  Just Can we sort events into a few piles and figure out where the time went?  

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

The Product Coalition

OCTOBER 29, 2018

“We just pushed it live,” the release manager belts out, to a team fresh off the battlefield that is software product development. I was fortuitously dropped into this arena, with not a hint of prior experience building and releasing products. You’re all part of a team. While keeping those in mind?—?and

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Weak Development Team Data Visualization Development User Testing 60

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Userpilot and Heap are the top two tools for customer attrition analysis. What is customer attrition? Churn survey.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

DECEMBER 11, 2019

The good news: You can tap into that growth with your product. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback management (Canny, Airfocus, ProdPad).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

ProductPlan

AUGUST 10, 2023

Meanwhile, the slow, steady drumbeat of cautious experimentation and incremental enhancements always makes the product better. It’s not sexy and won’t land the leadership team any TED Talks. That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

NOVEMBER 30, 2022

The most likely answer is that not enough people bought or used the product. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. It seems so simple!

User Testing 134

User Testing Product Research Research Software Customer Experience 134

Userpilot

OCTOBER 18, 2022

You’ll also identify new product design and development perspectives with task analysis. Repeat the analysis and update your product roadmap. The best tools for user experience analysis: Userpilot — to track in-app user interactions and trigger contextual in-app communication based on data.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Amplitude

DECEMBER 17, 2020

As a product leader, you know how important iteration is to helping teams adapt to user needs and build great products. But iterating without clear, accessible data can lead to problems throughout the launch cycle, from poor audience fit to missed timelines because it took too long to validate an earlier change.

Data Visualization 66

Data Visualization Analytic Tools User Testing Product Research 66

The Product Coalition

JULY 8, 2020

The limits of User Operational Data (User Analytics) Don’t get me wrong, whether you are using Mix Panel, Google Analytics, Heaps, or Hotjar to measure operational data around your product, it’s great. The reports you get out of these platforms are keys and deliver real insights on product performance. Using surveys.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

The Product Coalition

FEBRUARY 5, 2021

Often we talk more about the technical skills, like, portfolio management, being more strategic, etc but being good at those things mean nothing if you can’t build a culture conducive to good product management practices. As a result, I’ve come to value 5 different aspects of product leadership. How do I build alignment?

Leadership 150

Leadership Technical Advisors Product Research Weak Development Team 150

The Product Coalition

DECEMBER 19, 2019

Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. User experience and customer service are two components of customer experience. whose area of responsibility is that?

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. Francesca is a Product Manager. Meet Francesca.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. It begins with identifying and developing outcomes.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. Especially when you consider how much time and resources get put into evaluating, implementing, onboarding, and navigating change management. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates. How does this affect the world of Product Management?

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52