Roman Pichler

JANUARY 12, 2021

You know, though, that it is impossible to add the feature to the development effort. The dev team is struggling with the current workload, and moving the date is not an option. Don’t Feel Bad about Saying No. The development team is struggling to implement the agreed features, and, as you know, we can’t push out the date.”

Weak Development Team 335

Weak Development Team Customer Experience Reporting Tools Leadership 335

Userpilot

MAY 27, 2024

poor customer service) can harm a business’s reputation. For example, if you were to ask users about how easy it is to start with your product, here’s the type of survey you’d need to create: CES survey example. G2 review example. Send an email to loyal customers asking them to leave a review on G2 or Capterra.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

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Weak Development Team Reporting Tools Research Software Feedback Software 150

Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last A competitor announces ChatGPT-based retirement investment advice.  

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Weak Development Team User Testing Customer Feedback Customer Experience 127

Amplitude

JANUARY 23, 2018

As VP of Product at Amplitude, I get the opportunity to work with hundreds of different products teams every year?—?ranging So in the mode of Ben Horowitz’s classic essay Good PM/Bad PM , I’ve captured my thoughts on what I believe makes a good product team vs a bad product team. PM, Design and Engineering?—?are

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth.

Data Visualization 91

Data Visualization User Testing Customer Experience Customer Feedback 91

The Product Coalition

NOVEMBER 30, 2021

But not every product person understands how programming works and whether their team is having a healthy delivery. What should I follow in the day-to-day of a development team? First, they focus on what the team does rather than the result the team generates. What does DevOps mean to teams?

Feedback Software 141

Feedback Software Weak Development Team Software Developers Software Development 141

Userpilot

APRIL 22, 2024

Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Weak Development Team 81

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Poor marketing. A better strategy is to prioritize building your audience alongside developing the product. In this world, growth trumps all other priorities.

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Weak Development Team Analytic Tools Data Visualization Reporting Tools 183

Userpilot

MAY 8, 2024

To help you with it, we’ve put together a user needs analysis example that outlines the key steps. Also, it helps you make data-driven product development decisions instead of relying on guesswork. Based on the insights, you can inform your future product development. Book a demo now to get started.

Customer Feedback 79

Customer Feedback Data Visualization Customer Experience User Testing 79

The Product Coalition

SEPTEMBER 28, 2022

Strategy and enabling your team to solve problems makes the difference between a boss and an impactful leader. Using the ‘Kernel’ from Richard Rumelt’s ‘Good Strategy/Bad Strategy’, specifically insights and developing a guiding policy allows you to enable your team and avoid micro-managing. Poor strategy is everywhere?—?you

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Weak Development Team Product Strategy Strategy Product Research 123

Roman Pichler

JULY 11, 2016

Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. Treat the Team as an Equal Partner. The team members are not your resources but the people who create your product. Assume that the team members want to do their best.

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Weak Development Team Development Research Software Feedback Software 152

Userpilot

APRIL 22, 2024

The benefits of having a customer insights dashboard include improved understanding of customer behavior, significant time savings, and enhanced cross-team collaboration. Examples of customer sentiment dashboards Track changes in sentiment scores over time. This section shows you some examples and the data they help you measure.

Data Visualization 71

Data Visualization Dashboard Customer Feedback User Testing 71

Userpilot

APRIL 22, 2024

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Examples of end-user support strategies include: Interactive walkthroughs. Here’s an example of a technical support offer from Appcues. Product tutorials.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

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Weak Development Team Development Marketing User Testing 52

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Understand Customer Needs and Optimize the Product Development Process : Concept testing lets you pinpoint exactly what features resonate with your audience.

User Testing 87

User Testing Feedback Software Product Research Analytic Tools 87

Roman Pichler

JUNE 7, 2021

Be Clear on When to Involve the Stakeholders and Development Teams. Complex and high-impact decisions, however, are best made together with the stakeholders and development teams. Additionally, include the development team members in product backlog decisions , and always choose sprint goals together.

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Weak Development Team Product Research Workshop Customer Experience 156

Userpilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. A SWOT analysis helps discover gaps and opportunities in your product for new feature development. Why do you need feature ideation in your product development process?

Data Visualization 87

Data Visualization Weak Development Team User Testing Feedback Software 87

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Juicero is a widely mocked example of a product that provides no benefit.

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Weak Development Team Product Research Development Research Software 105

Roman Pichler

NOVEMBER 1, 2022

For example, I could ask myself why it would be helpful to measure calorie intake. If you say yes to every request, you are in danger of creating a Frankenstein product—a product that is a collection of unrelated features, offers a weak value proposition, and gives rise to a poor user experience. 7 The Roadmap is Speculative.

Roadmap 316

Roadmap Weak Development Team Customer Experience Reporting Tools 316

Roman Pichler

OCTOBER 5, 2021

One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me. Another time, I was asked to help a team of a major charity in the UK whose task was to create a new website for their fund-raising campaigns. The Product Backlog is Too Big.

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Weak Development Team Customer Experience User Testing Feedback Software 276

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 92

Research Software Feedback Software Analytic Tools Positioning 92

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89

Userpilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software 74

Feedback Software Analytic Tools Customer Feedback Customer Experience 74

Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Offer a weight loss mobile app”, “Become the number one weight loss app provider”. Examples : “Everyone who owns a smartphone”, “Business users and consumers”.

Vision 303

Vision User Testing Research Software Product Research 303

Roman Pichler

JANUARY 12, 2021

You know, though, that it is impossible to add the feature to the development effort. The dev team is struggling with the current workload, and moving the date is not an option. Don’t Feel Bad about Saying No. The development team is struggling to implement the agreed features, and, as you know, we can’t push out the date.”

Weak Development Team 156

Weak Development Team Customer Experience Reporting Tools Leadership 156

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

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Weak Development Team Customer Experience User Testing Customer Feedback 222

Roman Pichler

JANUARY 11, 2022

For example, the guidelines I have developed for the GO product roadmap template directly apply to the roadmap in figure 1. This can help you tie individual learning goals to team and department goals. Step 1: Understand the strengths and weaknesses in your product management skill set. Creating the Learning Roadmap.

Roadmap 323

Roadmap Weak Development Team Customer Experience Leadership 323

Product Bookshelf

APRIL 15, 2024

Martin Good Strategy, Bad Strategy by Richard Rumels Product strategy is a set of choices informed by product vision and company objectives. Strategy development requires imagination and creativity ; a good strategy is not the result of detailed analysis. Most examples are simplified and extrapolated hypothetical examples.

Product Strategy 62

Product Strategy Weak Development Team Strategy Data Visualization 62

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.

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Weak Development Team Customer Experience Technical Review Product Research 191

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.

Weak Development Team 191

Weak Development Team Customer Experience Technical Review Product Research 191

Userpilot

FEBRUARY 26, 2023

Examples of customer retention survey questions include: Net promoter score (NPS) : “How likely are you to recommend our product to others on a scale of 0-10?” Examples of customer retention survey questions Creating a retention survey is only half the battle. Add a picture of your team member to humanize it!

Product Research 90

Product Research User Testing Feedback Software Customer Experience 90

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

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Weak Development Team Development Technical Advisors Software Review 78

Roman Pichler

MARCH 12, 2018

How do you best lead the stakeholders and development team as the person in charge of the product? A feature broker is a product person who relies on others—the stakeholders, development team, management, users, or a customer—to come up with ideas and make product decisions.

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Weak Development Team Customer Experience Leadership Workshop 205

Userpilot

APRIL 7, 2024

We also look at different types of Aha moments and their examples in SaaS products. For example, this could be the moment when users realize the value of a premium plan and decide to upgrade. You can do it by providing users with on-demand self-service support, for example, through a resource center. Let’s get right to it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 120

Feedback Software Technical Review Weak Development Team User Testing 120

Roman Pichler

FEBRUARY 19, 2024

1] Figure 1: An Empowerment Model for Product People and Teams Level one represents the authority to decide how features are detailed and guide their implementation. Level three, finally, allows product people and teams to develop the product strategy including the value proposition and business goals.

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Product Research Product Management Product Manager Customer Experience 244