Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. The strategy should also have information about the UX team, processes, and guidelines.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Product Innovation Educators

MAY 20, 2024

How product managers can master product process Watch on YouTube TLDR – The Product Innovation Charter (PIC) is a short document that provides direction and alignment for a product development project. In this article, we will explore the seven knowledge areas for product mastery.

Reporting Tools 102

Reporting Tools Research Software Product Research Feedback Software 102

Product Talk

AUGUST 8, 2018

We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. We can’t get very far in discovery if we don’t know who our audience is.

Product Research 248

Product Research Feedback Software User Testing Research Software 248

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Customer Experience 99

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? Should you send it after onboarding or immediately after a feature release?

Product Research 83

Product Research Feedback Software Customer Experience Data Visualization 83

Userpilot

MAY 21, 2024

TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. UX design principles are guidelines that aid the process. Products with good UX are easier and cheaper to support and stand out in competitive markets. Book the demo!

Data Visualization 87

Data Visualization User Testing Customer Experience User Experience 87

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? If you haven’t gathered from my past posts on product topics, I’ve worked with ‘interesting yet easily annoyed’ colleagues many times. Do you even know what a product lifecycle is?” Lifecycle sh*t!?

Feedback Software 119

Feedback Software Roadmap Product Research User Testing 119

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 82

Data Visualization Research Software User Testing Product Research 82

Userpilot

DECEMBER 19, 2022

Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries. Postify welcome survey.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Product Research 87

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. It is a good tool to have and can be used over and over again. .

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Userzoom

AUGUST 8, 2019

I’ve run usability testing for over eight years now, and I keep reviewing prototypes that are quite limited. Despite that, some professionals new to UX research expect many insights to validate the design hypothesis based on just a few pages. Testing prototypes at an early stage and failing fast is excellent.

User Testing 128

User Testing Product Research Testing Customer Feedback 128

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 81

User Testing Feedback Software Research Software Product Research 81

Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Best practices for creating NPS surveys. How to use NPS data to make product improvements. To calculate the net promoter score , send out surveys that ask the simple question above.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. This is why Teresa talks about continuous discovery in terms of forming new habits. It’s not so much about becoming perfect at continuous discovery (because there really isn’t such a thing). Have a Product in Practice story you’d like to share with Product Talk readers?

Product Research 199

Product Research User Testing Customer Experience Research Software 199

The Product Coalition

JANUARY 15, 2021

Based on Statista forecasts , the number of mobile app downloads is expected to grow from 205 to 258.2 billion app downloads by 2022. As a React Native agency , we care much not only about the technology side of products that we deliver but also about how they perform. both platforms are very clear in this matter.

Feedback Software 122

Feedback Software UX User Testing Customer Experience 122

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 76

Feedback Software Systems Review CTO Coach Data Visualization 76

Userpilot

AUGUST 28, 2023

In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. It creates a sense of reliability among the customers, fosters trust, and encourages product adoption and loyalty. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 79

Branding Customer Experience Feedback Software Data Visualization 79

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Instead, research first helped Google emphasize user personalization. Keep reading for info on Google’s current user research. Marketing research at Google first compiled search rankings. Definitely not!

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

AUGUST 16, 2023

How to promote data democratization in your SaaS business to improve decision-making ? This increases their productivity and efficiency. Next, assess employee literacy by conducting self-assessment surveys , assessing their current work quality, and monitoring how they use analytics tools. What is data democratization?

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Userpilot

MARCH 20, 2024

Software monetization can be complex to deal with. You can implement many software monetization strategies in your product, but picking the right one can be a challenge. This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

DECEMBER 8, 2023

A mindset of product experimentation is vitally important for product success and growth. TL;DR Product experimentation is a systematic and data-driven approach, where you consistently design and run experiments that help you make better product decisions. There are many different types of product experiments.

Product Research 90

Product Research User Testing Data Visualization Onboarding KPIs 90

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. If used in the right manner, this API can help apps greatly in improving their ratings.

Feedback Software 125

Feedback Software Systems Review Software Review Reporting Tools 125

Mind the Product

JUNE 20, 2019

The Dilemma With Product Discovery. Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. The Magical Intersection of Product Discovery. This intersection is where the magic happens.

Product Research 163

Product Research User Testing Customer Experience Customer Feedback 163

Userpilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? We also look at a few excellent examples of inclusive product design in SaaS. Accessibility is one objective of inclusive product design. Are you ready to dive in?

Product Research 89

Product Research Feedback Software Research Software User Testing 89

Usersnap

JUNE 27, 2023

Are you ready to take your product from concept to triumph through effective beta testing? The journey from idea to success hinges on the crucial stage of beta testing. Even without a polished final product, there are potent strategies that can ignite excitement and gather a passionate community around your project.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. The time to apply. Make support easily accessible.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Renewal playbooks help customer success managers to improve customer retention and satisfaction, boost product adoption , and manage the renewal process more effectively.

Feedback Software 82

Feedback Software Analytic Tools Customer Experience Customer Feedback 82

Intercom, Inc.

JANUARY 18, 2023

Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Many apps and companies gained notoriety during the pandemic, but only the tools that prove their efficacy are going to thrive.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Modus Create

MAY 12, 2022

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . Why the Ishihara Test? We felt that the century-old test could use a 21st-century makeover — a mobile app. Set Expectations.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. You’ll also learn how to calculate user engagement for your SaaS. An engaged user is someone who actively uses your product to solve their problems. Offer self-service options.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Instead, research first helped Google emphasize user personalization. Keep reading for info on Google’s current user research. Marketing research at Google first compiled search rankings. Definitely not!

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Usersnap

JULY 10, 2023

In today’s fast-paced digital landscape, you may have countless possibilities for your product, yet building a real pain killer (and not just a vitamin) requires deep knowledge of your users and constant listening to user feedback. Nsightio Feedback in Jira 3. Saber feedback for Jira 4. What you can expect ?⤵️

Customer Feedback 52

Customer Feedback Feedback Software User Testing Reporting Tools 52

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83