Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. So let’s jump right in! What are NPS detractors? What are NPS promoters?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. You can reach us here or message us on social media @Apptentive.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Mixpanel

OCTOBER 17, 2022

Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Roy Madden

FEBRUARY 17, 2022

We have had the chance to research 100 of them and review their open-source threat intelligence best practices. New Malware : Research what New Malware is affecting systems and be vigilant against emerging threats. and imported into Threat Intelligence Platforms (TIP). Track cyber-attacks across the finance industry.

Data Visualization 82

Data Visualization Reporting Tools Research Software Finance 82

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That ” Building software is as much art as science.  There's

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

The Product Coalition

MAY 3, 2020

With very fewer peer interactions, these humble entrepreneurs are able to master the must-haves of their businesses like social media management, website development, and finance with powerful tools and resources. As the founder and manager of a personal brand myself, I can’t emphasize the need for these tools enough.

Research Software 87

Research Software Reporting Tools Startups Customer Experience 87

Userpilot

FEBRUARY 2, 2022

It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. The most important individual elements of in-app onboarding systems are modals , tooltips , welcome screen s and checklists. The apps that succeed in the long run do so due to dogged persistence.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Also, what about management solutions like Nerdio?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. We’ll cover why in the next section, after reviewing examples. Incompatibility. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. However, the Mac community was also very vocal, with passionate fans of their platform, and is also important to note that this community had very little love for Microsoft.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Get a demo.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Mironov Consulting

JUNE 28, 2018

Rigorous A/B testing is a favorite tool in our B2C kit. Design a change to our new customer signup flow or product-level messaging; deploy to 0.5% ” “Our Silver package is the best fit for mid-sized manufacturers using these two CAD/CAM systems…”) Sales teams love when we point them toward the right customers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Business of Software Conference

AUGUST 1, 2019

There are few people as qualified to talk about the landscape of software investment as Bill Janeway. On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. The Rise And Fall Of Enterprise Software”. Upcoming Events.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

StubHub

AUGUST 8, 2019

They work across many departments at StubHub, including finance, marketing, and communications. A majority of our interns work on teams within Product & Technology. They are placed on important projects that will eventually go live on our platforms in front of their very eyes. They have a tireless work ethic.

Analytic Tools 8

Analytic Tools Feedback Software Reporting Tools Data Visualization 8

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. It is an exciting time for us at Intercom. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Feedback Software Onboarding KPIs Reporting Tools 238