Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 199

Product Research User Testing Customer Experience Research Software 199

UX Planet

JANUARY 31, 2024

In this article, I want to share tips on creating the first version of a career progression framework that fits your team and company, and how to get the most out of it. A well-crafted career progression framework can become an essential tool to overcome a significant number of challenges of design leadership.

Framework 87

Framework User Testing Customer Experience Research Software 87

The Product Coalition

FEBRUARY 29, 2024

This guide equips you with the knowledge and tools to confidently select the perfect LLM companion for your project, complete with a handy scorecard and real-world examples. External Solutions: When your application faces the world, reliability and legality take center stage.

Artificial Inteligence 122

Artificial Inteligence Data Visualization Reporting Tools Research Software 122

Modus Create

MAY 12, 2022

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . Why the Ishihara Test? We felt that the century-old test could use a 21st-century makeover — a mobile app.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. We take care of most of Intercom’s backend technologies. What it means to Run Less Software.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. A big thank-you to Dan Shipper and Dennis Yang for providing feedback on this post. But you’re wrong.

Data Visualization 133

Data Visualization ChatGPT Reporting Tools User Testing 133

The Product Coalition

DECEMBER 2, 2020

Keys to A/B Testing I recently hosted a webinar on the keys to A/B testing and how to structure these components for a company. Therefore, what follows is a rough outline for how I approach A/B testing when I join a company or when I get started. Should you be doing A/B tests as a company? Do you have product-market fit?

User Testing 97

User Testing Product Research Testing Onboarding KPIs 97

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 79

Data Visualization UX Research Software Feedback Software 79

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Access to customer data is limited to authorized employees who require it for their job. Data access.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Imaginary Cloud - Design

MAY 30, 2022

The user-centered design ensures that the design of digital products meets people's needs and desires (or usability). It has a project plan and a high-level architecture while keeping the user in mind. Finding an innovative solution requires: Validating the problem. Get to know your audience and your client. Generating ideas.

Research Software 74

Research Software User Testing Analytic Tools Feedback Software 74

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work. Here are 10 guidelines to design high impact experiments. And when are experiments invalid?

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. At Xing the technology we use is predefined so I will focus business and user needs and how they are connected.

Product Research 167

Product Research User Testing Customer Experience Customer Feedback 167

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Mind the Product

MAY 5, 2020

Accessibility Guidelines. So, as the ability to use digital products becomes a necessity in our modern-day lives, it’s imperative we ensure that a diverse set of customers can use our products. At a glance, many accessibility features can be seen on websites or apps. Accessibility and Your Product. Why Build for Accessibility.

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Reporting Tools Research Software Product Management Product Manager 117

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? But you don’t have to start from scratch when it comes to testing content and microcopy. We, at UX studio , collected three methods that provide more insights than general AB testing. What are the limitations of A/B testing? What three methods test UX copy better?

User Testing 110

User Testing Product Research Testing UX 110

UX Studio: Product Management

JANUARY 11, 2021

Five challenges and solutions. Whether we are developers or designers, our responsibility is to produce products that serve the needs of both the users and the business. To find technically feasible design solutions, extra efforts are required from developers and other team members. ? Five challenges and possible solutions .

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Ask Benny

FEBRUARY 26, 2019

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. A research by Standish Group claims over 64% of developed features are never or rarely used. The statistics are very sad.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. I started in the policy world as an economics researcher at a think tank. Benn: I basically started my career in a totally different world.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

The Product Coalition

JULY 17, 2018

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JUNE 17, 2020

A practical guide for building a robust, scalable, and lean product discovery framework in your organization. So I’ve written a series of articles that I hope can provide you with a concrete and insightful guideline to take away and start implementing. Arguments about customer needs. Sound familiar? but it’s not insurmountable.

Product Research 78

Product Research Framework Customer Feedback Customer Experience 78

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. How price-sensitive are customers for this type of product?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Here are two guidelines to get there. Why does it matter?

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Reporting Tools Product Management Product Manager Research Software 201

Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Furthermore, software developers and DevOps engineers will likely have come across semantic versioning (semver.org), which aims to provide meaning to application version numbers. Consistent. Contextual. Future-friendly.

Naming 105

Naming Product Research User Testing Research Software 105

UX Planet

FEBRUARY 25, 2024

I’m an online course hoarder, and while I took a lot of advanced design courses in the past, I’m always ready to learn some new tricks and tips from beginner-level courses (and naturally, there are always new tools and features to learn). Now this epic course by Vitaly Friedman provides you with a great shortcut.

UX 91

UX User Testing Customer Experience Banking 91

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. The answer is clear: after extensive research and preparation. When should you consider Scaled Agile? How do we get there from here?

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

The Product Coalition

MAY 26, 2018

This has allowed apps and websites to capture customer behavior and enabled businesses to provide personalized experiences to their customers. that this information belongs to your customers. They own it and they have the right to decide who consumes it and how. GDPR states (and repeats multiple times!)

Research Software 60

Research Software User Testing Product Research Customer Experience 60

The Product Coalition

JULY 23, 2023

A twenty percent lift in user completion of the core dialog.” Growth in users, growth in engagement, growth in revenue. Finance must agree, alter processes and initiate changes to systems. The OKR (objectives and key results) framework is the best way to do this. “I don’t understand what you’re using the money for.”,

Onboarding KPIs 128

Onboarding KPIs Product Research Finance Government 128

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want? How do you guarantee that your team is creating value for your customers in a way that creates value for your business?

Books 52

Books Research Software Product Research Reporting Tools 52

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp. A sprint culminates in creating a prototype and observing your customers using it.

User Testing 48

User Testing Product Research Feedback Software Testing 48

UX Studio: Product Management

FEBRUARY 17, 2019

When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research. During a three-day UX expert audit, UX researchers and designers use a variety of tools, methods and metrics to analyze the current state of a digital product.

Data Visualization 75

Data Visualization UX User Testing Research Software 75

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal.

Books 138

Books Technical Review Research Software Data Visualization 138

UX Studio

FEBRUARY 17, 2019

When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research. During a three-day UX expert review, UX researchers and designers use a variety of tools, methods and metrics to analyze the current state of a digital product.

UX 65

UX Data Visualization User Testing Research Software 65

Sachin Rekhi

NOVEMBER 14, 2016

As product designers, we aspire to build product experiences that are not only useful (solve a real pain point for our users) and usable (effortlessly allow our users to accomplish their goal), but ultimately delightful (elicit a positive emotion from users). Meet Your Happy Chemicals. Meet Your Happy Chemicals.

Customer Experience 109

Customer Experience User Testing Customer Feedback Framework 109

Imaginary Cloud - Design

FEBRUARY 27, 2020

From the mid 90’s to early 00’s “design” was introduced to websites, although they had little to no regards towards user experience. I chose to put design between “ ” just because it was more of a mishmash of colours, fonts and shapes , all fighting for the user's attention. Jump a few years to the 00’s and the Web 2.0

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User Testing Customer Experience Research Software Product Research 107