Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience: Discovery: This is where you reach prospects through your marketing materials and show what they can get from using your product.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? This means complicated UI , redundant features, and unnecessary use of complex technologies.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

UX Planet

FEBRUARY 13, 2024

Prescriptive Agile frameworks make it hard for designers to add valuable contributions to the team. I designed every detail in Photoshop before handing the mockups to the developers. I was excited to be part of a cross-functional team and I could not wait to start working in sprints. But it wasn’t all that bad.

Agile 89

Agile Weak Development Team Product Research User Testing 89

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

Weak Development Team 107

Weak Development Team Feedback Software Research Software Development 107

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Small but regular improvements are a more reliable way to achieve product-market fit. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. If used effectively, it can significantly reduce the money spent on marketing and sales activities.

Product Research 98

Product Research Framework User Testing Research Software 98

The Product Coalition

SEPTEMBER 28, 2022

Strategy and enabling your team to solve problems makes the difference between a boss and an impactful leader. Without well-researched facts that are based on reality for your company and customers ( insights ), you won’t make good decisions. He asked quite innocently in front of my new team, “what’s the product strategy?”

Weak Development Team 124

Weak Development Team Product Strategy Strategy Product Research 124

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Roman Pichler

FEBRUARY 19, 2024

1] Figure 1: An Empowerment Model for Product People and Teams Level one represents the authority to decide how features are detailed and guide their implementation. Level three, finally, allows product people and teams to develop the product strategy including the value proposition and business goals.

Product Research 244

Product Research Product Management Product Manager Customer Experience 244

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

The Product Coalition

DECEMBER 21, 2020

If you let yourself get carried away, it’s really, really hard to tell the difference between a good and bad one. We’ll explore how you can test and research ideas for your product, service, or business model. The result of idea validation is to develop a feasible prototype or MVP?—?both New ideas are exciting. Can it be done?

User Testing 156

User Testing Product Research Research Software Feedback Software 156

Mind the Product

APRIL 10, 2020

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. Part of the role of a product manager is to discover and help build products that have a high market impact. Negative – where launches are so bad they get rolled back. Three Types of Launch.

Framework 165

Framework Weak Development Team Customer Experience User Testing 165

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Define your marketing personas. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. To evaluate your in-app messages, use flow analytics.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. A General UX feedback survey collects data concerning your app's UX aspects. Let's begin!

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 141

User Testing Feedback Software Product Research Research Software 141

Userpilot

MAY 19, 2022

To be successful, your SaaS product needs to provide the right mix of features. Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Value Proposition Canvas can help you decide what features to develop to provide value to users.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

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Weak Development Team Feedback Software Reporting Tools Research Software 95

Roman Pichler

AUGUST 15, 2023

Take a productivity tools suite like Microsoft Office or Google Workspace. If I was in charge of such a portfolio, I would use an overall strategy for the entire suite and separate product strategies for the individual tools like Microsoft PowerPoint and Google Slides. Why will people want to use it or pay for it?

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

ProductPlan

FEBRUARY 7, 2023

After deciding to implement a new prioritization framework, many teams find themselves defaulting to certain bad habits. These bad habits can impede your product team’s ability to launch a product effectively. To achieve this, product teams need to implement the right prioritization frameworks.

Framework 52

Framework Weak Development Team User Testing Research Software 52

Usersnap

NOVEMBER 6, 2020

Did you know that technical issues are the number one reason people delete apps off their phones? More than 90% of the downloaded apps are deleted after one use. Similarly, 88% of users don’t return to a website after bad user experience. So what’s a developer to do? Don’t be that developer. That’s right!

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Userpilot

AUGUST 21, 2023

Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. Product managers often work in cross-functional teams and bridge the gap between multiple departments. What qualities do you look for in a strong product team? What is the best way to work with cross-functional teams?

User Testing 98

User Testing Research Software Feedback Software Product Research 98

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 126

Reporting Tools Feedback Software Agile User Testing 126

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision. Book the demo to see how!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. As someone who did market research for a decade, the last half while at Toyota, I saw this first-hand.

User Testing 66

User Testing Research Software Market Research Product Research 66

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). This framework covers five major questions: What do we aspire to be?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It is how businesses let their target audience know who they are and what they can do and it refers to the words on your site, landing pages, as well as other marketing messages. Let’s get started!

Research Software 52

Research Software Feedback Software Messaging User Friction 52

The Product Coalition

DECEMBER 27, 2023

They effortlessly traverse different platforms and ecosystems, opening up a world of opportunities for creators and collectors alike. You can choose to paint on the digital canvas with a variety of tools, from digital brushes to 3D modeling software. Next, let’s talk development hours.

Technical Review 104

Technical Review Research Software Weak Development Team Certifications 104

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Do we have enough expertise to build the solution?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Roman Pichler

FEBRUARY 2, 2021

Before the advent of agile frameworks like Scrum , a product person—the product manager—would typically carry out the market research, compile a market requirements specification, create a business case, put together product roadmap, write a requirements specification, and then hand it off to a project manager.

Agile 249

Agile Product Research User Testing Feedback Software 249

Userpilot

SEPTEMBER 12, 2022

The focus of product management is overseeing product development at all stages of its lifecycle. A product manager's role is to coordinate the work of various teams across the organization with the shared goal of developing products. SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound.

Product Research 98

Product Research User Testing Onboarding KPIs Feedback Software 98

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Market Competence ????? understanding your market, industry, competition) 3. Craft Competence ??

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Polish your in-app communication: Use UI elements like tooltips, modals, etc., Invest in the right tool: Not everything can be done manually. Use automation to save time.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

ProductPlan

OCTOBER 6, 2022

These days I look forward to starting research and discovery with nothing but a hypothesis. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. It’s possible there isn’t a solution to these problems on the market today.

Product Research 88

Product Research User Testing Research Software Feedback Software 88

Atomic Spin PM

AUGUST 1, 2019

These days, most companies are expected to have some sort of digital or connected solution. Even industries that have been paper-based or seem removed from connected solutions are feeling pressure. Their executives may think they need a solution, but what should it be? And how do you determine if software is the right solution?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52