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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. Once you’re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed. Let’s dive in. The future of support is here.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate. Conversational support positively impacts your whole business. Invest in the right tools and frameworks. Outbound messaging (70%). Enhanced customer satisfaction (58%). Real-time data and reporting (69%).

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How to Cross the Chasm & Scale Your SaaS

Userpilot

Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Getting the right positioning, messaging, key features, and pricing is vital before entering the mainstream market. They are more risk-averse and need positive reviews before adopting new technology.

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From frontline manager to SVP of Sales: How to stand out in your sales career

Intercom, Inc.

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework. The lesson?

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Customer Success Models: How to Choose the Right One for Your SaaS?

Userpilot

TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals. A customer success model is a customer-centric framework focusing on building strong, long-term relationships with customers to help them achieve their desired goals while using your product.