Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mironov Consulting

JANUARY 8, 2020

We’ve relearned over the last few years that products can have unintended side effects, and that bad actors can misuse good products. As product professionals, we’re often not taking time to anticipate bad outcomes. A conceptual checklist might include: How might bad actors exploit our tool / platform / product / service?

Weak Development Team 111

Weak Development Team Reporting Tools Analytic Tools User Testing 111

Iteratively Blog

DECEMBER 17, 2020

But how do you fix the garbage that is bad data management and quality? Especially if you don’t have control over the implementation of tracking code (as is the case with many data teams). Now, let’s look at why data teams struggle with this validation, and how they can overcome the challenges of it. Well, it’s tricky.

Data Visualization 40

Data Visualization Weak Development Team Analytic Tools User Testing 40

The Product HQ

MAY 10, 2024

With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. Develop the Right Skills Certification in data PM develops the right skills. Big data analytics is a growing global market expected to reach $550 billion by 2028.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Mironov Consulting

APRIL 15, 2023

On either side, it’s easy to assume bad intent or have this get personal.  Almost  (Hint: replacing everyone on those teams doesn’t seem to fix the problem.)  When prospects say they need something, sales teams mostly take them at their word.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In most organizations, CS Operations governs six key components: Reporting. Building the proper foundation early on will set your team up for success in the long run.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

The Product Coalition

APRIL 2, 2022

There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. We have to develop an appetite for generating fresh ideas. Embrace diversity and give voice to every team member. It is the only thing”.

Product Management 152

Product Management Product Manager User Testing Customer Experience 152

Product Innovation Educators

JANUARY 10, 2022

She has built products in industries including broadcasting, media, advertising, technology, government, consumer, robotics, and wine. My path to product leadership has been through entrepreneurship and product diseases. I learned from these product diseases and developed an intuition after really hard lessons.

User Testing 89

User Testing Product Management Product Manager Vision 89

The Product HQ

FEBRUARY 1, 2023

They work with leaders and their own teams across organizations. TPMs are responsible for communicating complex technical ideas to both technical and non-technical team members. As a technical program manager, you communicate with product managers, leadership teams, and external vendors.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Business of Software Conference

MAY 18, 2020

Lean Startup changed how we built products when it was published in 2011 – it lowered the risk in innovation by shortening development cycles. In Singapore the government took a different approach. Singapore’s clear vision led to a coordinated national response across government agencies.

Vision 52

Vision Weak Development Team Government Data Visualization 52

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. good-products-bad-businesses/. Building your product team – interview with Steven Sinofsky, former MS Windows President. increase the number of right products developed.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Mind the Product

MAY 16, 2018

In just over five years, Ford was reporting $20 billion in profits and was the only automotive company in the US to avoid a government bail-out. But, when asked about the greatest moment of the turnaround, Mulally says it was when his executive team started being comfortable enough with him to tell him the truth.

Weak Development Team 80

Weak Development Team Automotive Data Visualization Feedback Software 80

Userpilot

MARCH 7, 2024

of leadership roles. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9%

Technical Review 103

Technical Review CTO Coach Startups Feedback Software 103

The Product Coalition

JANUARY 3, 2020

So, it was natural that we should want to develop a talent growth plan for our people. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers. It was clear the team needed a talent growth plan.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mind the Product

APRIL 6, 2017

Instead, they use a system that allows them to explore many possibilities while continually developing options for better investment decisions based on what they discover from exploring each possibility. The majority of options will turn out to be bad options but the point is that those options are now visible as such.

Weak Development Team 109

Weak Development Team Customer Experience Product Research User Testing 109

Intercom, Inc.

MARCH 1, 2018

He’s also taught front-end web development at General Assembly and been a Design Mentor at Andreessen Horowitz. Here are five quick takeaways: When designing for developers, who often build their own workarounds for less-than-ideal interfaces, be cognizant of and account for change aversion. I know how to rally teams now.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

DECEMBER 29, 2022

IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s B2B software services companies work the other side of the problem.  The

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Intercom, Inc.

SEPTEMBER 20, 2018

Sometimes, however, blocks can develop in the pipeline. Sales and marketing tactics can vary, but to succeed, the teams need to be aligned around one plan : a revenue plan, not a sales plan and a marketing plan. How to scale marketing teams. If the ownership isn’t shared, finger-pointing creeps in. We’re ready to scale.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99

Business of Software Conference

DECEMBER 11, 2019

Agile methodology sounds confusing and difficult, but Bethany Pagels-Minor breaks it down to bite-size slices of delicious cakes that will will help every team work better, communicate better, and provide better returns. It’s called ‘the many flavors of agile and what’s the right one for your team?’ Unsubscribe anytime.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Mind the Product

MARCH 28, 2018

Making sure that you and your team are working on the most important thing at any point in time is part of the fun and headache of being a product manager or a product leader. Holidays, internal company events, and team away-days can obscure the actual time left to address the relevant deadline. This is the anti-pattern question.

Customer Experience 121

Customer Experience Research Software User Friction User Testing 121

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

eG Innovations

JUNE 21, 2022

Circular IT is built on a culture of sustainability and developing a sustainable business model, eliminating waste within business processes and resource usage within the wider context of climate change, zero carbon strategies, and pollution concerns. If adopting sustainable practices incurs large additional software costs projects can stall.

Reporting Tools 52

Reporting Tools Data Visualization Artificial Inteligence Strategy 52

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

ProductPlan

JUNE 20, 2019

As a product leader, face time with the company’s executive team is to be expected. The board is the ultimate decision making forum within any organisation,” says board governance expert Julie Garland-McLellan. Bios provide information about individual directors’ areas of expertise, which is crucial to developing content.

Presentation 70

Presentation Roadmap Weak Development Team Customer Feedback 70

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. A little bit about how to build an operating cadence and a remote team. The good news is this talk is not just for remote teams. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

ProductPlan

JULY 1, 2021

Inertia, process, bureaucracy, and governance are often cited as the primary hurdles. But small teams also have less to lose. But when left to their own devices, early adopters can create some bad precedents. This can both create bad habits and turn people off to the tool before it’s spun up.

Weak Development Team 59

Weak Development Team Management Management Roadmap 59

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

You want to do some research regarding the industry, company, team and the role before the actual interview—get this done quickly as there are many more important things to focus on. My advice here is to be transparent with your skills and experiences and walk them through your plan to address your weaknesses if any.

Technical Review 40

Technical Review Customer Experience Technical Advisors Research Software 40

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. Most important in the enterprise space is our sales team. No coincidence.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Pragmatic Marketing

JANUARY 29, 2009

Scrum, an Agile process framework, is one of the most highly-regarded ways of managing development projects faster, with better outcomes. The meetings – Scrum defines itself in terms of the levels of interaction required between team members. Small team, small time-box, simple (read: well-defined and agreed) list of things to do.

Reporting Tools 70

Reporting Tools Data Visualization Analytic Tools Technical Review 70

Business of Software Conference

OCTOBER 23, 2019

Learn the method that Bruce used to focus his team on the few critical things that resulted in the sale of his company for $125 million. I’ve been in product management roles or engineering management or UX or business development or agile enablement. He’ll cover: Why prioritization is important. And there was just no consensus.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61