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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. She went on to become a high school English teacher, college writing instructor, and writing consultant for government agencies. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement.

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Creating Governance Around Your In-Product User Guide Experiences, Part III: How to Use Your Product to Master Your In-Product User Guide Experience

Gainsight

In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. That way, whoever creates the in-product messaging doesn’t have to worry about branding. Enter the hero: your in-product tool. Create 2-3 templates for each type of engagement.

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Respect the inbox: How to better your customer communications

Intercom, Inc.

We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. Message relevance.

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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code! Learn how to get started in this help centre article.

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What is a push notification?

Intercom, Inc.

A push notification is a short, typically clickable form of pop-up message that is sent directly to users’ devices. These messages notify users of useful information, including new product or app features, unread messages, special offers, among other timely updates. . What is a mobile push notification? .

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12 Best Salesforce Integrations for Businesses in 2024

Userpilot

The Odaseva integration provides enterprise-grade data governance, backup, and compliance solutions for Salesforce. It uses AI and machine learning to analyze customer interactions across multiple channels, including phone calls, emails, video conferences, and messaging platforms. Salesforce integrations: ActiveCampaign.

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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

There are also governance and ethical concerns, like data privacy or AI bias. As well as ethical and governance considerations. Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. This reduces available options.