Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

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Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

FEBRUARY 12, 2021

When we founded BreezoMeter, many businesses and governments were not ready to answer the public demand for solutions that protected them from harmful air quality. As data scientists and environmental engineers with our own air quality technology and APIs, we realized we were equipped to answer this demand?—?and

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The Product Coalition

APRIL 2, 2022

This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. You can read more reviews and even buy the book with my affiliate link: [link] 1. Communication Listening openly and sending convincing messages. or even thrive?—?during

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Product Management Product Manager User Testing Customer Experience 153

Intercom, Inc.

JANUARY 5, 2023

They’ve got a portal set up with this technology, an IVR system, or a knowledge-based system in a call center with another technology, and they don’t join their systems and capabilities. So, they’re generally written as a telco, a bank, or a government agency. A lot of organizations don’t do that.

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Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

DECEMBER 5, 2019

Over this same period, one tech company has emerged to become similarly entrenched in the everyday life of people around the globe. What can we, in the SaaS sector, learn from one of tech’s true behemoths? Here’s Matt again: “Working that message down into something very succinct, very clear, is hard work.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

PMLesson's Ace the PM Interview

APRIL 25, 2022

One of the best and first things you should do is review the most common product marketing interview questions and answers. Hiring managers at major tech companies want product marketers that are savvy, innovative, and capable of working with the many teams necessary to bring products to market. Now, you'll need to ace it!

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Product Marketing Marketing Research Software User Testing 52

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Here it is.

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Reporting Tools Customer Experience Airlines Technical Review 145

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel.

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freshtrax

JUNE 20, 2022

Adobe Stock is a stock photo service that provides designers, businesses, educational institutions, and government agencies with tens of millions of carefully selected, high-quality royalty-free photos, videos, illustrations, vectors, 3D, and templates that can be used for any creative project. ( 2021 was super on target.

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User Testing Research Software Reporting Tools Feedback Software 52

freshtrax

AUGUST 20, 2019

Companies and regional governments alike are hoping to attract tourists, and ADARA, a B2B global travel data co-op, helps them do so by providing a holistic understanding of travel consumers’ behavior. As business grows in Japan, we expand teams and try to change strategy to meet local business needs, especially on the government side.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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Analytic Tools Research Software Feedback Software Reporting Tools 223

Userzoom

MARCH 28, 2018

And then it even got into government. You’ve got the British government with the Government Digital Service, who have invested heavily in user experience. Paul: I actually think there are more parallels between higher education and government. And then it started to creep into more traditional, big organisations.

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ProductPlan

AUGUST 5, 2019

The secret is knowing who needs to know what when, as well as tailoring your message for the intended audience. Governance/Compliance/Regulators. But if you do have an ask, call it out up front with something along the lines of “Please review this update and note that the project team requires XYZ from you at this time.”.

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Reporting Tools Customer Experience Data Visualization Customer Feedback 54

The Product Coalition

MARCH 14, 2023

Top reasons for user churn across apps in general Due to the nature of mobile — no matter what the service — customers want an easy B2C experience. In Germany for example, a driver’s license is not an accepted form of government ID, but in Canada it is. Not everyone may have the exact IDs that are required. Automate the format.

User Testing 139

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Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  An incremental paid user or paid transaction is 95% margin after sales commissions and a small set-aside for technical support. [If  Every hospital has a group of doctors (i.e.

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Reporting Tools Data Visualization Software Review Technical Review 111

Gainsight

AUGUST 14, 2021

Tech touch isn’t just a buzzword that’s thrown around your Slack channel. What governance should we put in place when multiple teams want to use them? In part one of a three-part blog series, we walk you through the first secret to unlocking governance around your in-product user guide experience: people.

Customer Experience 52

Customer Experience Government Data Visualization Customer Feedback 52

UX Studio

MARCH 11, 2024

And if you look at a lot of – what design influencers are saying – a lot of the messages, Figma, you know, UX design is not Figma, Figma is just a tool, stuff like that. Are you looking at reviews in the app store? Can you see an app review where they express this problem? So that skill set.

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Userpilot

AUGUST 5, 2023

In the worst-case scenario, it could also lead to duplication of efforts or inconsistent messaging. This could be marketing collateral and sales materials to drive customer acquisition , onboarding flows to ensure their adoption , and technical documentation to support users. What are the benefits of integrating customer data?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

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Reporting Tools Data Visualization Analytic Tools Technical Review 52

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. whether spoken by a person or written in a document or message?—?and Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. Who uses it?

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Technical Review Feedback Software Artificial Inteligence User Testing 30

Andrew Chen

NOVEMBER 26, 2018

The customer experience of a service is often subjective, making traditional marketplace features like reviews, recommendations, and personalization more difficult to implement. You find something you want, but everything else – trust/reviews/payments/etc – that’s all up to you!

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Startups Technical Review Customer Experience Software Review 111

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

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Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

AUGUST 30, 2021

Media, e-commerce, B2B, consumer tech, and fintech industries can and are using product analytics to gain actionable insights into their customers' experiences, helping them develop and grow their products. How Product Marketing Managers use product analytics. Who is it for. Amplitude is all about actionable analysis. Who is it for.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Modus Create

AUGUST 13, 2019

Technically, you could have a blockchain that exists only on your computer, or even on a traditional web server, but the point of the blockchain structure is to make possible the public, decentralized infrastructure we talked about earlier. Similar to a government printing money or mining gold out of the Earth. ” Well, yes.

Software Review 61

Software Review Technical Review Systems Review Customer Experience 61

Modus Create

JANUARY 5, 2022

Microservices use various technologies and platforms. Each service usually manages its own database, which aligns with decentralized governance. . Communication between both microservices will occur using the AMQP (Advanced Message Queuing Protocol) protocol with the help of RabbitMQ. Decentralized. Fault Resistant.

Events 52

Events Software Review Data Visualization Technical Review 52

Userpilot

DECEMBER 12, 2023

There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. That said, certain reviews have stated that prices start at upwards of $20,000 per year for a single product and more than twice that for higher plans. Similarly, you can trigger in-app messages to re-engage detractors.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Modus Create

APRIL 14, 2020

It must establish a governance process and design principles, among other things. But when it comes to things like the system’s governance process, different approaches are going to work better at different companies or for different products. The design system team’s structure is also an important part of the governance process.

Research Software 52

Research Software Analytic Tools Feedback Software Systems Review 52

Agile Velocity

FEBRUARY 15, 2023

Inspect and Adapt Held at the end of the PI, teams showcase completed and integrated solutions and review Program Metrics along with a structured problem–solving workshop to reflect on improvement ideas. Teams are highly encouraged to dedicate time to continuing education and preparing for the next PI Planning event.

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eG Innovations

AUGUST 11, 2022

What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Best practices for Citrix Logon Simulation.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Michael J. Fordham

OCTOBER 22, 2020

First, this is due to their potential to trap and spread airborne diseases. Public bathrooms A key message from the World Health Organisation (WHO) has been to frequently wash our hands for 20–30 seconds with soap , in order to help stop the spread of Covid-19. link] Public transport Buses can be a significant place for transmission.

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Transportation Research Software Systems Review Feedback Software 52

Userpilot

JULY 12, 2021

Brand24 is a powerful social media listening and analytics platform that tracks your brand mentions across social, news, blogs, videos, forums, podcasts, reviews, and more. Setting up reports can also be quite time-consuming, and you’ll need to have sufficient technical knowledge to make full use of this tool.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. Feel intimidated by the notion of creating an explainer video?

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Research Software Feedback Software User Testing Product Research 78

eG Innovations

AUGUST 3, 2021

are used to monitor the different Citrix technologies. This can highlight why launching your virtual application is slow: is it due to slow StoreFront access, AD authentication, GPOs, etc.? The issue could be due to the network in the user’s home, or their connectivity to the Internet. Since then, the situation has improved.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

The Product Coalition

MAY 25, 2018

However, what we can figure out here already is that any kind of product discovery is significantly more low-tech and more affordable, the further to the left side you go. Some people run scrum for fixed goal projects, for example, you’re replacing an existing application with a new one on a different tech stack. hopefully maybe 20%?—?to

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Webinar Agile Product Research Customer Experience 60

Business of Software Conference

NOVEMBER 12, 2019

We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older. In Austin where I lived Uber was gone for a year because they wouldn’t play along with the government and some local competitors came in. It really helps us out if you would write a review.

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Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older. In Austin where I lived Uber was gone for a year because they wouldn’t play along with the government and some local competitors came in. It really helps us out if you would write a review.

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Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

AUGUST 1, 2019

And we participated in the transformation into the horizontal layers of technology linked together through open APIs and protocols. So this is what was the iconic new technology transformational vehicle for speculative excess in the late 1920s – The Radio Corporation of America.

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Analytic Tools Reporting Tools Software Review Enterprise 10