TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Do you have a custom algorithm or other technology? Email / SMS Does your application send out transactional emails or SMS messages?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Alchemer Mobile

APRIL 14, 2021

Technology (media creation, connectivity, etc.). News apps saw incredibly high retention rates , likely due to how much news people consumed and the fact that there was breaking news almost daily. Music apps had the most app store ratings and reviews out of all Media subcategories. Technology Apps. Music Apps.

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Feedback Software Research Software Technical Review User Testing 246

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. It is a must read for anyone in tech. Technology is developing at an exponential rate. A history of the evolution of technology at the turn of the 20th Century – the great transition when the world changed beyond recognition. Humans evolved for a linear world.

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Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. The free plan offers the core features that allow product teams to track user behavior in-app, and design and trigger in-app messages to drive product adoption. G2 reviewers give Pendo an average rating of 4.4 But does the free plan live up to the expectations? No integrations.

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Data Visualization Software Review Analytic Tools Feedback Software 98

Product Talk

OCTOBER 11, 2023

For example, if we are planning to share articles via SMS, we’ll need to pay carrier fees to deliver those messages. We’ll need to enumerate our assumptions around why we think the benefit of acquiring new readers will offset the costs of sending the messages. Does the necessary technology exist?

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Feedback Software User Testing Technical Review Product Research 275

Mixpanel

FEBRUARY 23, 2024

Onboarding new users is one of the biggest challenges a technical product faces. This is doubly true when a portion of those would-be users don’t have technical backgrounds. At the start of onboarding, we ask people to identify as either “technical” or “non-technical.” And if all of that still doesn’t work?

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Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

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Healthcare Feedback Software Research Software User Testing 147

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In fact, a 2017 study found that of the marketers, salespeople, and business owners surveyed, 82% lost up to an hour a day managing different technologies.

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The Product Coalition

SEPTEMBER 29, 2023

For instance, think of the tech giant, Microsoft. A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. So, what’s the central message I want you to take away?

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Technical Review Systems Review Document Article 128

Product Talk

MAY 15, 2024

In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” While her results were far from perfect, they’re a great reminder that continuous discovery is a journey.

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Product Research Feedback Software Analytic Tools User Testing 196

The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Anything worthy should be said 10 times in different settings and formats, like emails, slack messages, meetings etc. Technology. But which technologies you and your team need depend on policies and culture!)

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Technical Review Software Review Feedback Software Customer Experience 142

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

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Software Review Technical Review Reporting Tools Research Software 172

The Product Coalition

FEBRUARY 24, 2023

Without going into actual project-related detail, any sync I have in the AM would fall in the “catch-up,” “quick sync” or “review bad livesites” category. I’ll make my last cup of joe, visit coworkers in their offices, or review personal items like emails or messages from friends. 9:15–9:30 AM is when I arrive at the office.

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Technical Review Feedback Software Product Research Messaging 106

Userpilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Instead of staying in the zone of most competence, divide your attention across all aspects of the product, like the business, tech, and UX. Let’s dive in!

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Technical Review User Testing Product Management Product Manager 104

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. People loved that message.

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Technical Review Software Review Customer Feedback Data Visualization 118

Alchemer Mobile

SEPTEMBER 19, 2019

If you need background location access for your app to work, you need to do a fantastic job of messaging this particular need and you might want to prompt people to let them know you are tracking them in the background. So, why does this matter? If you think Sign In with Apple won’t take off, think again.

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Product Talk

DECEMBER 13, 2023

DarkBlue intelligence, the product Thomas works on, can support activities like investigations, due diligence, and cyber threat intelligence. It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas.

Data Visualization 247

Data Visualization Analytic Tools Reporting Tools Technical Review 247

Alchemer Mobile

OCTOBER 14, 2021

Probably the person who started the company, they might come in and sit on your desk or send you a Zoom or a Slack message and say, “I want to go this direction.” “What’s interesting on our side is the Auth0 thought process and philosophy is every company is a tech company or it’s fast-becoming a tech company.

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Technical Review User Testing Data Visualization Feedback Software 245

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

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Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. “As

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Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.

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Customer Experience Technical Review Data Visualization Outbound 228

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

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Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Companies already use this tech novelty for authentication and expediting transactions.

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Weak Development Team UX User Testing Technical Review 168

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Emojis mean business: The characters transforming business messaging. Well that was quite the year.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

MARCH 23, 2023

The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: User persona.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

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User Testing Reporting Tools Customer Feedback Customer Experience 222

Pragmatic Marketing

FEBRUARY 17, 2017

Jot down the key message headings. Now open the datasheet for that product and compare the message headings to those you wrote down. ” That’s because few high-tech vendors take the time to create product message maps and apply them to their marketing communications. Message Map Basics. Message Pillars.

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Messaging White Paper Customer Experience Technical Review 70

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. This includes Tech estimates (at least T-shirt sizing) and resources identified for the projects. Data vs Intuition.

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Technical Review Research Software Onboarding KPIs Product Management 159

Modus Create

JULY 7, 2020

This article expands on the most advanced technique in my earlier blog post, New Relic and JMeter Performance Remediation – Part 3 , Introduce transactional asynchronous messaging. Return an Order Complete message to the user and display it in the application. Processing a Shopping Cart Order. Sync Systems Fall Down and Go Boom.

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Messaging Analytic Tools Data Visualization User Testing 84

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Missing a day due to lack of access (which happens without offline lessons) could break the streak, pushing users to premium options.

Research Software 104

Research Software Reporting Tools Artificial Inteligence Customer Experience 104

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. There are five segments in the technology adoption lifecycle: Innovators; Early adopters; Early majority; Late majority; Laggards; Some strategies to crossing the chasm include: Create a buzz to help attract the right technology enthusiast to your product early.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

ProductPlan

SEPTEMBER 21, 2023

Best Practice: Incorporate regularly scheduled meetings every couple weeks or so to review your progress on your OKRs, and make sure you’re still on the right track. Let’s take a look at how we can transform output-focused objectives into ones focused on outcome.

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Reporting Tools Technical Review User Testing Customer Experience 92

The Product HQ

MAY 10, 2024

Step 2: Become a Certified Technical Product Manager Many companies have their own internal training programs and certification processes. However, anyone pursuing a job as a project manager or a startup product manager will find it helpful to get certified in technical product management.

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Startups Customer Experience User Testing Technical Review 52

Userpilot

JUNE 9, 2022

Our digital adoption technology is designed to help businesses across all industries guide and support their software users, enhance user experience, and ultimately ensure long-term user retention. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best?

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Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. There are a lot of customers who can miss out on customer success due to the capacity the CS team might have. This is, in essence, Digital Customer Success.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

The Product Coalition

DECEMBER 25, 2022

Documents, text messages, meetings, presentations, emails (any communications platform used) — effective PMs make sure that the content is clear, concise and easy to understand. They know that it is important that most team members report to their respective team leads — Design, Engineering or Tech.

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