Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Here it is.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A  A very big difference.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

ProductPlan

AUGUST 5, 2019

The secret is knowing who needs to know what when, as well as tailoring your message for the intended audience. Governance/Compliance/Regulators. But if you do have an ask, call it out up front with something along the lines of “Please review this update and note that the project team requires XYZ from you at this time.”.

Reporting Tools 54

Reporting Tools Customer Experience Data Visualization Customer Feedback 54

The Product Coalition

MARCH 14, 2023

Top reasons for user churn across apps in general Due to the nature of mobile — no matter what the service — customers want an easy B2C experience. In Germany for example, a driver’s license is not an accepted form of government ID, but in Canada it is. Not everyone may have the exact IDs that are required.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Userzoom

MARCH 28, 2018

And then it even got into government. You’ve got the British government with the Government Digital Service, who have invested heavily in user experience. Paul: I actually think there are more parallels between higher education and government. I can write code. IBM were investing heavily in designers.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

MAY 12, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Gainsight

AUGUST 14, 2021

Tech touch isn’t just a buzzword that’s thrown around your Slack channel. What governance should we put in place when multiple teams want to use them? In part one of a three-part blog series, we walk you through the first secret to unlocking governance around your in-product user guide experience: people.

Customer Experience 52

Customer Experience Government Data Visualization Customer Feedback 52

Userpilot

AUGUST 5, 2023

Manual integration requires the developers to write custom code, which is labor-intensive, costly, and inflexible. Many tools offer out-of-the-box integrations that allow seamless 2-way data exchanges without coding. In the worst-case scenario, it could also lead to duplication of efforts or inconsistent messaging.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

MAY 12, 2024

User reviews reveal that the Growth plan starts at $995 per month. You’ll need a smidge of coding knowledge to set up your dashboard and track events. If you don’t have an in-house data analytics team with a technical background, you might be better off looking for alternatives. Book a demo to see how we can help! Syed Zainul A.,

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 12, 2024

You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Interested in driving product growth without coding? You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Modus Create

JANUARY 5, 2022

Reducing code complexity : Microservices help reduce code complexity by dividing the code into logical services. Deploy new functionalities with zero downtime, especially Saas-based businesses that need their software up and running all the time. Since the code is laced together cohesively, it becomes hard to untangle.

Events 52

Events Software Review Data Visualization Technical Review 52

Andrew Chen

NOVEMBER 26, 2018

Let’s start by looking at where the service economy is right now and why it’s resisted a full scale transformation by software. Leave this field empty if you're human: Software eating the service economy, but it’s been slow. These platforms have a network effect in that more reviews means more users and more reviews.

Startups 111

Startups Technical Review Customer Experience Software Review 111

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

AUGUST 30, 2021

A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. Product analytics tools are a type of software that enables you to measure and visualize user data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 17, 2024

Interested in driving product growth without coding? Product Performance Report : With the performance report, e-commerce brands can review their data for consistent patterns. I am not a tech person so I wish there were tutorials on how to set everything up that a beginner can understand. No-code feature tags in Userpilot.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Modus Create

AUGUST 13, 2019

You might already know that the most common way for software programs to store user data over the past few decades was in a database, kind of like a spreadsheet, and this practice continues today. Similar to a government printing money or mining gold out of the Earth. This is the central piece of data that is stored in a blockchain.

Software Review 61

Software Review Technical Review Systems Review Customer Experience 61

Userpilot

DECEMBER 12, 2023

There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. The no-code solution focuses on increasing user engagement and driving feature discovery. Get a Userpilot demo for user analytics and drive your product growth code-free. Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. whether spoken by a person or written in a document or message?—?and Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. Who uses it?

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Userpilot

JULY 12, 2021

Userpilot is a code-free onboarding platform that also allows you to instantly act upon behavioral analytics by building in-app experiences. Mangools offers an SEO software package that includes four tools – link research, keyword research, site profiling, and ranking tracking.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Modus Create

APRIL 14, 2020

It must establish a governance process and design principles, among other things. But when it comes to things like the system’s governance process, different approaches are going to work better at different companies or for different products. The design system team’s structure is also an important part of the governance process.

Research Software 52

Research Software Analytic Tools Feedback Software Systems Review 52

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? We lost some of our functionality as a tool due to API changes. Upcoming Events.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

The Product Coalition

MAY 25, 2018

A bit background on myself; I’ve been working in the agile industry, making software for 12 plus years now, and mainly with fast growing venture capital fund and startups in Berlin or with large corporate organizations. Then you start building the product, [and] you deliver the product by shipping code to resilience system at will.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? We lost some of our functionality as a tool due to API changes. Upcoming Events.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

AUGUST 1, 2019

There are few people as qualified to talk about the landscape of software investment as Bill Janeway. On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. The Rise And Fall Of Enterprise Software”. Upcoming Events.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

eG Innovations

AUGUST 11, 2022

What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Best practices for Citrix Logon Simulation.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. Feel intimidated by the notion of creating an explainer video?

Research Software 78

Research Software Feedback Software User Testing Product Research 78

eG Innovations

AUGUST 3, 2021

are used to monitor the different Citrix technologies. This can highlight why launching your virtual application is slow: is it due to slow StoreFront access, AD authentication, GPOs, etc.? The issue could be due to the network in the user’s home, or their connectivity to the Internet. Since then, the situation has improved.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. BoS USA 2019 BoS Europe 2020. Unsubscribe anytime.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Userpilot

FEBRUARY 21, 2024

Data security and privacy : Addresses increasing data breaches and cybercrimes, emphasizing the importance of robust data governance and compliance. Instead, they’re mostly emerging technologies that are actively changing the way we perform analytics and that you should jump into before your competition does.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

The Product Coalition

SEPTEMBER 20, 2020

TL; DR: 11 Proven Stakeholder Communication Tactics Stakeholder communication: It is simply not enough for an agile product development organization to create great code and ship the resulting product like a clockwork. A too frequent Sprint Review, for example, every week, tends to wear off quickly, as not much novelty can be provided.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111

Userpilot

AUGUST 16, 2023

TL;DR Data democratization is the process of simplifying how data is stored and managed to help non-technical employees access it easily and make data-driven decisions. This increases collaboration across the organization and fosters communication with non-technical stakeholders. Let’s get right to it, shall we?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Video, Slides, and Transcript below.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Intercom, Inc.

MARCH 31, 2022

The history of surveys is essentially the history of the technology used to collect and interpret information. As tech has developed, so has our capacity to know ourselves at a large scale. We’ve all experienced this tech at some stage in our lives. Millions of entries, no spreadsheet software. Take Zoe Sinnott.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118