Atlassian

FEBRUARY 9, 2022

Getting help should not be hard. That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. We prioritized our service desk consolidation project out of sheer necessity. Our central service desk branched into 14, each managed by a different IT team.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

JANUARY 15, 2024

TL;DR The fintech customer experience helps neobanks, cryptocurrencies, and blockchain wallets differentiate themselves from traditional financial institutions. It helps you understand how much effort a customer had to expend to complete their goal within your financial services ecosystem.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Interested in delivering better in-app help without coding?

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

The Product Coalition

DECEMBER 5, 2019

You know that sooner or later it will definitely happen: your visitors/users/customers will ask you for help. There are several popular ways that companies answer users’ questions: a help desk with tickets, a knowledge base with articles, and live chat with support agents.

Feedback Software 78

Feedback Software Customer Experience User Testing Customer Feedback 78

eG Innovations

SEPTEMBER 13, 2022

As a result, an organization with end-users using AVD (Azure Virtual Desktop) can find their own help desk bombarded by support calls, emails, and tickets, long before Microsoft publish and confirm an outage. eG Enterprise gives administrators the confidence to proactively notify users and avert calls to help and support desks.

Data Visualization 69

Data Visualization Reporting Tools Customer Experience Enterprise 69

Intercom, Inc.

JANUARY 31, 2023

It saves me having to read through blocks and blocks of emails or chats, which is not only a huge time saver for me, but also helps to highlight areas for improvement within the team. It’s also great if someone is out sick and the team needs to pick up their tickets. This feature lowers the friction of writing help documentation.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

The Product Coalition

OCTOBER 11, 2021

Virtual concierge helps hospitality brands providing guests with insider information, and this digital concierge does many in-person concierge services during their stay. Check out this article to see how virtual concierges can help hospitality sectors benefit. The virtual concierge apps can help event planners solve issues arising.

Airlines 131

Airlines Travel Software Developers Software Development 131

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? This additional question helps you retrieve specific feedback matched with the NPS rating. Launch your NPS survey without needing help from a developer. You’re in the right place.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Create an in-app help center to provide proactive support.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Intercom, Inc.

OCTOBER 22, 2020

As the Chief Experience Officer at Officium Labs and the co-founder of CX Accelerator , a virtual community for customer experience professionals, Nate has over a decade’s experience helping business leaders and employees create powerful end-to-end customer journeys. Experience engineering.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Mind the Product

DECEMBER 1, 2017

Product managers need to be masters of context switching and sometimes it helps to break down your day into chunks that let you focus on different jobs at a time. To do this effectively a good timer like the Time Timer MOD helps! So give them a kit to make it themselves – on the road or at their desks! Tablet & Pen.

Product Management 136

Product Management Product Manager Management Management 136

eG Innovations

MARCH 2, 2023

In the hour between the problems starting and confirmation by Microsoft of the issue, it is likely that many IT help desks were deluged with support calls and IT tickets as users found themselves unable to use email or make Teams calls.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

eG Innovations

MARCH 14, 2023

For larger organizations and MSPs (Managed Service Providers) communication processes around cloud outages internally and to customers are vital especially if the end users turn to help desk services. You do not have to write any custom scripts or configure scripts for every metric.

Analytic Tools 52

Analytic Tools Data Visualization Enterprise Customer Experience 52

Modus Create

OCTOBER 26, 2022

Do you find yourself triaging tickets the same way or redundantly entering information? In today’s post, we’ll talk about some out of the box Jira automation hacks that you can use to enhance and extend Jira Service Desk. This information will help you find potential automation opportunities. Automatically Update Linked Issues.

User Testing 52

User Testing User Friction Customer Experience Product Research 52

Intercom, Inc.

SEPTEMBER 3, 2020

How do problems land on your desk in the first place? I wonder what questions we should be asking that will help us define the problem well enough so we can solve it. One of the challenges here – and where research can help – is asking if there are themes and patterns across all of those signals. How we get feedback.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Userpilot

JULY 21, 2022

You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. That’s why we made this guide, so you can learn and provide excellent customer service that actually helps your customers. Personalized help resources tailored to the user’s needs.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In-app help and in-app support are slightly different.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Gainsight

SEPTEMBER 26, 2023

What Digital Customer Education Is NOT Digital customer education is NOT delivering training via help desks, support articles, and how-to documents that focus on “how” to use a product. By doing this, you can help new customers get up to speed quickly while reducing amount of time and effort required by your CSMs. Let’s dive in.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Business of Software Conference

JULY 26, 2022

Full details will be available from the reg desk. As always, you can collect your badge and lanyard from our reg desk which will be situated in the Plaza Lobby directly outside the Auditorium Hall. These – along with laptop decals – will be available to collect with your name badge from the reg desk. Where and when?

Travel 52

Travel Books Events Naming 52

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Intercom, Inc.

JUNE 13, 2018

Of course, talking to people and building relationships is harder than sitting at your desk. At least 50% of most tech conference tickets are given away for free to attract a large crowd — make a plea, trade or friend, there are ways to save here, so find one. Make it personal by dropping a handwritten note for them at the front desk.

Events 205

Events Branding Customer Experience User Testing 205

eG Innovations

MARCH 18, 2019

But even for complex ecosystems like Citrix, ITIL guidance like a Service Desk continues to be a long-standing ‘best practice’ and can help if IT staff work together. Help Desk – Performs initial issue analysis, problem definition, ticket routing, and simple issue resolution; escalates issues to the Operator.

Data Visualization 45

Data Visualization Enterprise Reporting Tools White Paper 45

Userpilot

NOVEMBER 20, 2022

Offer self-service support with an in-app resource center to allow customers to find instant help. Without mentioning, you can also offer support through the DMs, have chats with potential leads, and connect with influencers that can help you expand. Create digital communities for customers. LiveAgent’s website.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

eG Innovations

SEPTEMBER 29, 2022

Azure Advisor is a service that can help advise as to whether your Azure deployments have wastage and unused resources. There is some advice available on both the official Microsoft support site and forums and also community self-help portals on how to identify unused resources. Delete superfluous old Azure VM snapshots.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Business of Software Conference

MARCH 11, 2021

Plus we factor in Zoom fatigue by scheduling regular breaks, lots of time to connect with other people, whether from your desk, or even as you go for a walk. Here’s some things of the things we’ve found work better online. Breakouts + technology = you can see what Bob Moesta sees. Upcoming Events.

Travel 52

Travel CTO Events Leadership 52

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. ” Instead of focusing exclusively on how fast you can move through support tickets, dig deeper on the pain points that created those tickets in the first place. Collaboration pains increase as you scale.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Usersnap

JULY 11, 2021

As people we are tired of help centers and confusing contact forms. Because you’ve got a certain amount of emails from your customers asking for help, sending all sort of product ideas & improvements or just feeling the need of getting in touch with you. Directly ask users how you can help them. And that’s perfect!

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. Instead of waiting around for a customer support agent or spending ages digging to find an answer in the knowledge base, the help center will give you troubleshooting tips in-app. Sound familiar? Userpilot 2.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

APRIL 22, 2024

Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Any help that involves the technical team. Either interactive help triggered within the context or one-on-one conversations. Help Scout.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Mind the Product

JANUARY 7, 2020

Seneca is focused on building a community and supporting early-stage startups and entrepreneurs, helping them gain access to investors, giving them operational support, and teaching them to build long-term value using the Lean Startup methodology. I want to help them to have a better time. It’s a big meaty project.”. she says.

Customer Experience 110

Customer Experience Weak Development Team Startups Consulting 110

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. Impressive?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Usersnap

JUNE 17, 2019

But, sometimes this can’t be helped. Now, Usersnap is embedded within Canva’s help widget at the bottom corner of every page. Metadata such as screen resolution, browser version, and operating system are also attached to each ticket. “Visual feedback is extremely helpful. Less time spent writing a feedback response.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

JUNE 21, 2021

Here is a list of the top five NPS software tools, with a set of questions to help you evaluate which one should go into your SaaS martech stack. Knowing exactly what in your tax return software caused your users to smile or what in your dating app caused them to get a dog instead helps you focus your efforts on the right things.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Innovatemap

NOVEMBER 5, 2020

A virtual support desk. For companies that have a strong customer support component, the portal is a way to share helpful content (videos, FAQs, articles), guide customers to answer their own questions, and get in touch with the right person. Examples: Zendesk Help, Delta Faucet Customer Support. Simple and easy self-service.

Customer Experience 52

Customer Experience User Testing Customer Feedback Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Good customer self-service portals help to: Answer customer queries instantly. Seven of the best software tools to choose from, along with their features and pricing. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52