The Product Coalition

JANUARY 24, 2021

preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g. Our newest feature, Workshop , now enables you to inspire others with your best work, and to find inspiration for new projects & tasks as well.

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

Amplitude

JANUARY 8, 2021

Picking the wrong KPI is part of the process. My team is testing out a new workshop on that if you’d like to give it a shot (see the bottom of this thread ). Just get them out there and tune it. Most of them aren’t permanent anyway.” – Jacob Matson, Director of Digital Transformation at Transforming Age. Get your team together.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Amplitude

APRIL 9, 2019

In the beginning, you’ll have some combination of a design sprint and a workshop that captures core business objectives. If you happen to set a KPI that you can’t consistently meet, it doesn’t necessarily mean that there’s something wrong with what you built.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

Revulytics

SEPTEMBER 18, 2019

As this Venn diagram shows, being “data-informed” means you operate at the intersection of pure data, your own gut feeling — which is a pretty powerful and educated tool you have as a product person — and everything else, including design thinking, qualitative data, user research, and user experience tools and workshops.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userzoom

AUGUST 24, 2017

You can read more at Top UX Measurements and KPI as well as listen to our webinar on Universal Measures. Facilitate next steps, conduct workshop, participant in design reviews and bring those insights (reports) with you. Plan backwards: What is the last date when the insights will not be valuable for the current effort?

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

The Product Coalition

JANUARY 5, 2021

Arrange workshops with stakeholders and ambassadors, and ask your Scrum Master and the Developers to join the effort. Team up with the user experience people and run, for example, user journey or user story mapping workshops. Proven examples are user story mapping or product roadmap planning workshops. (It

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Product Talk

DECEMBER 6, 2023

What’s the best way to run an opportunity solution tree workshop? What’s the best way to run an opportunity solution tree workshop? To support these activities, I recommend creating a KPI tree and/or a company-wide experience map. How often should you update your opportunity solution tree?

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Userpilot

JANUARY 31, 2023

You can watch our quick workshop on building a minimum viable onboarding below. Because it has a massive impact on a range of metrics: Boost revenue: Customer activation is proven to have the highest overall impact on earnings than any other KPI. Why is customer activation important? But let’s refocus.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

APRIL 12, 2018

We could rent out a venue and invite amazing designers to come out, tell their story and teach workshops. A lot of marketers fall into the trap of A/B testing copy or a photo, and then hoping for this dramatic lift to happen for whatever KPI they’re working on. That quickly evolved into doing a mini design conference.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

ProductPlan

JULY 10, 2020

But what happens when there’s a separate set of Key Performance Indicators ( KPI s) from one department to the other? One surefire way to get on the same page is to conduct a cross-functional Journey Mapping Workshop. Lack of shared goals. Each department has its own set of metrics and goals that they are responsible for delivering.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

The Product Coalition

JANUARY 12, 2020

At first, I decided to run some free workshops for our customers. For the corporate KPI adopters, KPI’s will be used for roles and goal setting, and depending on how ingrained this is, if you want to move to OKRs, you can expect to spend a huge deal of time just explaining the differences between KPI’s and OKRs and even then?

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

The Product Coalition

JUNE 18, 2019

She enjoys giving back to the community by helping NGOs improve lives with data science and AI, teaching yoga and mindfulness workshops, and coaching the next generation of product and analytics leaders at Product School. Each non-profit sector has its own set of KPIs?—?for Here’s the New Zealand Prime Minister on this topic.

Analytic Tools 60

Analytic Tools Research Software Artificial Inteligence Data Visualization 60

The Product Coalition

OCTOBER 5, 2021

Another problem can arise from bonus schemes and KPI programs that financially reward people for achieving goals that are not aligned to their product work. Meet and greet the key stakeholders and schedule interviews and workshops for the next step. Broad cooperation is required for a health check to go smoothly.

Weak Development Team 150

Weak Development Team Reporting Tools Research Software Feedback Software 150

Userzoom

NOVEMBER 18, 2019

Whether working in Agile or not, you could also run a research road mapping workshop , which brings all the stakeholders together and you try to understand all their business problems and you create a roadmap to solve them. This will help you figure out how best to integrate research into the development process.

User Testing 91

User Testing Product Research UX Data Visualization 91