Product Talk

FEBRUARY 7, 2024

Sandrine Veillet ’s Product in Practice story perfectly exemplifies this. She took a multi-step, methodical approach to introduce continuous discovery, including enrolling a group of product people in the Master Class , having those participants coach and train others, and bringing stakeholders along for the journey.

Product Research 235

Product Research Reporting Tools User Testing Research Software 235

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Step-by-step process to perform behavioral pattern analysis and improve your UX. Book a demo now to begin.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Research Software 100

Userpilot

DECEMBER 6, 2023

In the dynamic world of digital design, the roles of the web designer vs UX designer stand out as pivotal contributors to the online landscape. This article explores the roles and responsibilities of the web designer and the UX designer. What is web design?

Research Software 96

Research Software Analytic Tools Feedback Software Data Visualization 96

UX Planet

FEBRUARY 21, 2024

10-step guide on how to design information architecture Designing an Information Architecture involves organizing, structuring, and labeling content in an effective and sustainable way. Well-designed information architecture helps users find information and complete tasks efficiently on a website/in app. UX research methods.

Information 71

Information User Testing Data Visualization Product Research 71

UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful.

Research Software 68

Research Software Analytic Tools Feedback Software Reporting Tools 68

Userpilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools User Testing 105

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product.

Research Software 94

Research Software Analytic Tools User Testing Feedback Software 94

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Reporting Tools 103

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. In reality, some companies are better served using free vs paid analytics platforms. There are different types of analytics tools.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Research Software 104

UX Planet

FEBRUARY 1, 2024

Source: unsplash.com Choosing the right UX tools is critical to success. After all, they can help you move through all stages of UX design — from user research to prototyping to optimisation — more efficiently and productively. How do you choose the right UX tool? For user behaviour analytics in mobile apps.

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

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Roadmap Customer Experience UX Product Research 102

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. What is UX Research in Design? Why Is UX Research Important?

Data Visualization 75

Data Visualization User Testing Research Software Product Research 75

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JANUARY 10, 2024

Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. It helps you create a user-centered design process and ensure your final product is what customers love. Start collecting data.

User Testing 103

User Testing Research Software Analytic Tools Feedback Software 103

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Customer Experience 84

UX Studio: Product Management

AUGUST 1, 2021

But how can the user experience of your product help? Measuring design and utilizing data are essential steps towards creating a sustainable product. UX research is a key ingredient and UX metrics are the solution. UX research is a key ingredient and UX metrics are the solution. What are metrics?

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Maybe something completely else?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. AI analytics are coming soon.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? Unmet customers’ needs to inform your product roadmap. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

UX Planet

FEBRUARY 22, 2024

Let’s talk dark patterns, the designer’s dilemma, and building a better digital world Image credit: Firefly and ME Have you ever found yourself on a website with a simple goal yet ended up sidetracked by endless recommendations and pop-ups? While every click offers insight to designers, what lessons are we learning as an industry?

Data Visualization 73

Data Visualization UX User Testing Research Software 73

UX Planet

FEBRUARY 22, 2024

By Mary Moore, copywriter at Shakuro As UI/UX designers, we are constantly faced with the challenge of creating seamless, intuitive experiences that resonate with different target audiences. Throughout the digital interface’s history, there have been two prominent concepts of user interaction design. What is the UI paradigm?

Artificial Inteligence 71

Artificial Inteligence Analytic Tools Feedback Software Data Visualization 71

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. This guide will go over what user behavior analytics are, why they’re important, what you can track, and how to analyze user behavior. Why is user behavior analytics important?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Reporting Tools 97

The Product Coalition

JANUARY 11, 2023

This happened when I started to learn about UXR for the very first time back then in 2020. UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products.

User Testing 135

User Testing Product Research Data Visualization Customer Feedback 135

UX Planet

DECEMBER 18, 2023

User journey maps and user flows are two essential tools in product design because they help create seamless and intuitive user experiences. In this article, we will learn how to create user journey maps & user flows. User journey maps might vary depending on the interaction scenario as well as the product/service.

User Testing 78

User Testing Data Visualization Customer Feedback Customer Experience 78

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. Increase product stickiness. Create data-driven product strategies. Click rate.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. We also look at the best analytics tools for the job. Tag these events for tracking in your analytics tool.

Data Visualization 95

Data Visualization Analytic Tools Customer Experience Feedback Software 95

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. They want a CX design that makes them enjoy every interaction with your product and assists them on their product journey.

Customer Experience 88

Customer Experience User Testing Customer Feedback Feedback Software 88

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. The main difference between product management and project management is the focus.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. What is user trust?

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. Read on to uncover product growth insights ! Track dead clicks and unveil friction with heatmap tools.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. Mark has 20+ years experience implementing human-centered design to solve difficult problems.

Research Software 131

Research Software Weak Development Team UX Analytic Tools 131

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 95

Customer Experience User Testing Analytic Tools Feedback Software 95

UX Planet

MARCH 2, 2024

When I first began working on an AI project nearly a year ago, I frequently reflected on the process for developing GenAI products. The Double Diamond model, popularized by the British Design Council in 2005, originates from a markedly different era in our history — when design thinking and digital paradigms were just beginning.

Product Research 62

Product Research Research Software User Testing Analytic Tools 62

UX Studio

MARCH 1, 2024

How we approached AI research tools Our mission was to investigate the reliability of current design and research tools thoroughly. We formulated a dedicated team consisting of three researchers and three designers. We filtered through numerous tools to identify the most promising AI design & research tools.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97