Userpilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Join us to learn from top experts and companies.

Customer Experience 104

Customer Experience User Testing Customer Feedback Research Software 104

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. Let’s dive in! Book the demo!

Roadmap 101

Roadmap Customer Experience UX Product Research 101

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. How can you craft an effective customer activation strategy of your own? What are you waiting for?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Identify customer touchpoints and map the customer journey. Book a demo to learn more!

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Userpilot

OCTOBER 6, 2023

Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. Go through each stage of the funnel and map out the touchpoints that are involved in them. In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. But how can you use it?

B2B 104

B2B Analytic Tools Feedback Software Data Visualization 104

The Product Coalition

DECEMBER 11, 2023

With everything you have to do every day, it is so easy to neglect strategy. But much like code, your product strategy also requires maintenance. So they do all sorts of validations and deep analysis processes: market research, business plan, competitive analysis, and so on. Startups also have a silent killer. And guess what?

Startups 78

Startups User Testing Customer Experience Roadmap 78

Intercom, Inc.

FEBRUARY 25, 2021

With three decades of experience under her belt, she has learned a thing or two about helping companies build customer-centric businesses. In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. We have to talk to customers.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Userpilot

JULY 13, 2022

Startup product managers will learn a lot from the Review – blog from the First Round. The Mind the Product blog is another way of supporting their huge product community. The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy.

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Userpilot

JANUARY 17, 2024

This guide explores 15 practical strategies you can adopt when scaling your SaaS business. The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Optimizing your marketing strategy to cut costs.

Feedback Software 102

Feedback Software Research Software Analytic Tools User Testing 102

Alchemer Mobile

AUGUST 6, 2020

This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession. This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

freshtrax

JULY 31, 2023

At btrax, we conduct user interviews to visualize needs and guide service optimization by interviewing users in our North American target audience. In particular, we asked the users where they learned about the service – through social media or word of mouth, to gain insight into the best way to reach potential customers.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

The Product Coalition

OCTOBER 30, 2023

The change from features to outcomes wasn’t going as planned or nearly as well as I thought. I was trying to be mindful and put myself in their shoes. We were at odds. And we all know that internal customers take more work to manage. Ugh, so entitled — haha. Look, we are moving away from feature commitments to outcomes.

Roadmap 122

Roadmap Feedback Software Onboarding KPIs User Testing 122

Userpilot

NOVEMBER 1, 2022

7+ customer service personalization strategies. Personalized customer service also makes for an effective marketing strategy since potential customers can better realize the value of a more expensive product if they can see how it will help their specific situation. Customers expect a personalized experience. Address customers by name.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

People-First Product Leadership

DECEMBER 20, 2023

Today we wrap up the three part series on creating your strategy stack. Part 1, we covered the “why” behind creating a strategy stack, with a focus on establishing the organization’s Mission, North Star, and Vision. Part 2, we continued the organizational journey by defining the Strategy and Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Use empathy maps : Pair the user personas you’ve created with empathy maps to better understand user motivations, preferences, and needs.

User Testing 98

User Testing Feedback Software Research Software Product Research 98

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall?

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

CardBoard

AUGUST 28, 2023

That’s where this guide comes in. Each sprint is a mini-project of its own, with a clear goal, a plan, and a defined outcome. In short, sprints are the tactical units of strategy in an Agile development process, particularly in the Scrum framework. Agile, Scrum, sprints – these aren’t new terms to you.

Feedback Software 52

Feedback Software Customer Experience Agile Software Review 52

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Customer onboarding is proactively guiding and nurturing new users through your product.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It also explores 15 strategies that help UX designers build trust in potential users. Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app.

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Mind the Product

APRIL 18, 2019

Effective product managers can artfully apply past experiences and learnings (either their own or those of others) to manage the level of uncertainty in their decisions and approaches. This is where the support of an agile, learning organization is an incredible benefit. Learn From da Vinci: an Unusual Role Model.

Data Visualization 126

Data Visualization Weak Development Team Feedback Software Customer Feedback 126

The Product Coalition

APRIL 25, 2022

Google Sheets Good for: Organization and analysis Cost: Free for the average user, monthly plans start at $5 GetApp (GA) rating: 4.7/5 The best product managers will use Google Sheets at least at some point in their planning stage. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 165

Analytic Tools Data Visualization Feedback Software Research Software 165

The Product Guy

NOVEMBER 13, 2018

A product manager spends much of their time planning for the future. An effective strategy to address this issue is to block off time on your calendar for specific, larger work items. The result is that, over time, we may become stressed and sleep deprived, priorities can slip, and our overall performance may suffer.

Customer Experience 125

Customer Experience Product Management Product Manager Data Visualization 125

Userpilot

NOVEMBER 25, 2022

In this article, you’ll learn how to make the most out of automation to improve engagement. Discover the happy path and build a customer journey map. Imagine the hell it’d be to follow an omnichannel approach to engage customers and be tasked to deliver a personalized experience on each channel, manually.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 11, 2022

So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do and how to make the most out of your time. Mapping customer success journeys to spot and remove friction. Which involves: Managing churn and increasing customer retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

People-First Product Leadership

DECEMBER 4, 2023

Welcome back to creating your strategy stack. In Part 2, we dive into establishing your organization's strategy and goals. If you missed Part 1, we covered the “why” behind creating a strategy stack, with a focus on the Mission, North Star, and Vision. To kick us off, here is the map for today.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Usersnap

JANUARY 8, 2024

This critical mismatch in calculations led to the orbiter approaching Mars at a lower altitude than planned, causing it to disintegrate in the Martian atmosphere. Learn how to use Usersnap for getting product feedback Jump into the example section immediately ? Planning 2. It is September 23, 1999. Development 4.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Userpilot

JULY 25, 2022

Customer onboarding journey maps take the guesswork out of user onboarding. With a detailed journey map, you’ll know best to onboard new users, so they experience value and reach activation quickly. This article takes a deep dive into onboarding journey maps. Read along to learn how to create them for your business.

User Testing 98

User Testing User Friction Feedback Software Analytic Tools 98

Userpilot

JANUARY 22, 2024

It’s not only about dealing with issues but also anticipating user needs, offering solutions, and guiding them toward successful outcomes. Customer success is a more proactive and holistic approach than customer support, customer service , or account management. The choice should also reflect customer preferences.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

Userpilot

SEPTEMBER 20, 2022

Customer onboarding playbooks are typically succinct documents mapping out the core elements of your approach to customer onboarding. Think of them as your strategy , compared to the actual tactics of implementing the process itself. Ready to get started? Let’s get into it! feature adoption rate, net revenue retention).

Analytic Tools 97

Analytic Tools Feedback Software Research Software Onboarding KPIs 97

Userpilot

AUGUST 23, 2023

Insights into customer needs and customer pain points will guide your technology development while helping you refine your marketing strategies — offering a cost advantage over your competitors who’ll need to spend more on broad advertising campaigns. What is the customer value chain concept? Customer pain points.

User Testing 97

User Testing Customer Feedback Feedback Software User Friction 97

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. 15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Map out your entire customer journey to visualize every touchpoint and recognize areas for improvement.

Customer Experience 91

Customer Experience User Testing Data Visualization Feedback Software 91

Userpilot

MARCH 28, 2024

That’s one of the questions our guide answers. User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. Let’s get to it!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Choose between customer support or customer success strategies below ? Choose between customer support or customer success strategies below ?

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

The Product Coalition

SEPTEMBER 20, 2020

It would help if you also talked about it, particularly at the beginning of your endeavor to becoming a learning organization. Learn more about eleven proven stakeholder communications tactics that contribute to making this happen. And now you’re trying to sell them that quitting this plan will turn out to be mutually beneficial?

Data Visualization 112

Data Visualization Technical Review Reporting Tools Software Review 112

Userpilot

JANUARY 3, 2023

This insightful guide provides all the actionable steps you need. Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. 8 automation strategies to win repeat customers for your SaaS: Greet new customers with a welcome survey to collect customer data.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

MARCH 31, 2023

That being said, it can be difficult to improve the user’s experience if you don’t follow the onboarding flow best practices that this guide will go over! Self-service resources help users learn more without going through long product tours. What is the onboarding flow process? What makes a good onboarding flow?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools User Testing 98