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Nick Caldwell on the engineering cultures that power Microsoft, Reddit, Looker & Twitter

The Review by First Round

Nick has also held roles as Reddit’s VP of Engineering and Looker’s Chief Product and Engineering Officer. Between Microsoft, Reddit, Looker, and now Twitter, Nick’s worked for companies with vastly different cultures. Nick has also held roles as Reddit’s VP of Engineering and Looker’s Chief Product and Engineering Officer.

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How I PM: Andrew Wynn, Product Manager at Looker and formerly Instacart

Amplitude

Current Company : Looker. Since the time of writing, Andrew has left Looker to start his own company. After a little over 3 years, I wanted to try my hand at SaaS enterprise products to learn about the differences between B2B and B2C, which brought me to Looker in July of 2017. Don’t rely on anybody else to get your data.”.

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Popmenu’s Guide to Digital Customer Engagement

Gainsight

Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar. The integration of critical systems creates synergy among teams, which has helped the entire Popmenu team scale operations, break down silos, and work together more effectively.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. It has a simple interface and enables customer support and marketing teams to monitor and engage with user reviews across different marketplaces and app stores, like Google Play or Amazon marketplace. What are Zendesk integrations?

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How to onboard a new PM or your own manager

People-First Product Leadership

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. Sign up for internal training that covers company-wide policies and systems. Suggested approach for meet & greets: Take good notes!

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The Best Customer Feedback Analysis Guide in 2021

Usersnap

Public Reviews. Most people look at online reviews before deciding to become your customer. For example, using tools such as ParseHub or Dexi , you can scrape the web to gather your company’s online review data and analyze it. However, automation is the best option to analyze a large number of reviews and scale your business.

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Customer Feedback System: How to Build One That Grows Your Company

Usersnap

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.