Intercom, Inc.

APRIL 18, 2019

Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. “In that same spirit, I think that that we wanted to do the same for the customer success industry, webinars, all that sort of stuff, building kind of a partner ecosystem around us. They loved that one webinar.

Outbound 112

Outbound Customer Experience Education Airlines 112

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Gainsight

JANUARY 18, 2021

But in a recent webinar, Chris Battles, Chief Product Officer at Zuora, presented him with a view and definition of Product rarely heard. Zuora wants its customers to transform and manage their subscribers by empowering them with the right understanding and flexibility surrounding the subscription business model.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

The Product Coalition

JULY 8, 2019

An insight into Product Marketing roles, responsibilities and KPIs after interviewing dozens of Product Marketing Managers. Everyone is hiring Product Marketing Managers (“PMMs”) and there is a great demand for expertise in this space, so read on for a strategic and tactical definition of “What is Product Marketing?”.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Intercom, Inc.

MARCH 27, 2019

” Typical ABM channels include targeted outbound emails, webinars or ad campaigns. Furthermore, our new Accounts view will allow you to organize and manage these targeted accounts and their owners in Intercom. No more waiting and no more lost opportunities. ABM with Intercom.

Marketing 26

Marketing Outbound Webinar Messaging 26

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. And we [product managers] are often too shy or subtle to give them really clear feedback about their requests.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Userpilot

AUGUST 31, 2023

They organize webinars , podcasts, workshops, and other events to attract potential customers. They create and manage paid campaigns across various platforms, including search engines, social media, and display networks. In-product customer acquisition channels allow you to acquire customers without any outbound marketing.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Intercom, Inc.

DECEMBER 20, 2018

Sujan: Mailshake is an outbound sales tool. I’m more like the product manager in this role where I’m saying: “Okay, here’s what you said. If they mention something like Outlook, we may want get them down the route of a webinar or more of a self-service path. For the most part, people use it for PR.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. Register for our Built for you webinar on November 11 at 6pm GMT. Here are a few highlights from this quarter.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Userpilot

NOVEMBER 20, 2022

They also help with management and ensure that tasks and resources are effectively managed. For instance, you might have a team focus on customer acquisition using inbound and outbound projects. It may include the creation of a resource center and/or the development of product use cases, webinars , blog posts, etc.

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Feedback Software 98

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. What already exists either in our help center or webinars or helpful guides? I know, Kaitlin, we’ve talked about this previously on the podcast and in webinars, the effect that that has had directly on customer support teams.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

AUGUST 18, 2020

Register for our Built for you webinar on August 25. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times. Easily manage and measure the impact of your help docs with our new Articles API. Improve your outbound messages with new message versioning.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

JANUARY 26, 2024

In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. They rely on outbound techniques and personalized communication to identify leads and build relationships that gradually lead to deals. Product-led growth is predicted to become even more prominent in 2024. Let's dive in!

Analytic Tools 102

Analytic Tools Feedback Software Data Visualization User Testing 102

Intercom, Inc.

JUNE 8, 2021

For Jean-Bernard Baptiste, a Senior Manager of Customer Support at HubSpot , this makes sense. Outbound messaging (70%). In a crowded marketplace, 32% of respondents say that being able to scale their support has given them increased differentiation or advantage relative to competitors. Real-time data and reporting (69%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. A solution will always include process and change management. The six most common categories that sales tools fall under are: Customer relationship management (CRM).

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

NOVEMBER 6, 2020

If you need to whip up a quick landing page for a specific purpose: e.g. about a solution or feature of your product, or a comparison pages – e.g. for Google Ads or a landing page with a signup form for an ebook launch or a webinar – Landingi is a godsend. B) A beautiful and very successful landing page which brought us a 46.5%

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 85

Research Software User Testing Outbound Marketing 85

Userpilot

MAY 19, 2021

Hosting a Webinar. Hubspot built its early success off interactive, unforgettable, and useful webinars. Does it help marketing managers publish posts faster? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing.

Research Software 120

Research Software B2B User Testing Customer Experience 120

Userpilot

AUGUST 7, 2019

You can store your feedback in excel sheets, project management tools, or even in the app that you’re using for collecting your feedback. We then review how we met their expectations on the Business Review call in the 3rd month and we simply help them build their outbound strategy. With webinars. With 1-on-1 sessions.

Feedback Software 59

Feedback Software Customer Experience User Testing Research Software 59