Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. Consider using AI for qualitative feedback analysis.

User Testing 86

User Testing Product Research Feedback Software Analytic Tools 86

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! How to Speed Up Your Feedback Loops by Peep Laja.

Product Research 89

Product Research Feedback Loop User Testing Feedback Software 89

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? Or what if you’re just getting started with an idea and your product doesn’t even exist yet?

Research Software 206

Research Software Feedback Software User Testing Customer Experience 206

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. To choose the appropriate research method for the business, it’s important to clarify the problem we are trying to solve.

User Testing 127

User Testing Product Research Data Visualization Customer Feedback 127

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals.

Product Research 91

Product Research User Testing Data Visualization Analytic Tools 91

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 83

Product Research Feedback Loop Feedback Software User Testing 83

Product Talk

OCTOBER 20, 2021

Continuous discovery is about changing your behavior. That’s why Teresa named her book Continuous Discovery Habits. You don’t just think your way into continuous discovery. You don’t just think your way into continuous discovery. Let’s be clear: The tools alone won’t automatically make you better at discovery.

Product Research 148

Product Research Research Software Technical Review Data Visualization 148

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 96

Customer Feedback User Testing Feedback Software Product Research 96

UX Planet

FEBRUARY 22, 2024

5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. Here’s how to use the JTBD framework in product design: [link] 1. Why do they want to use your product? Who are they?

Product Research 92

Product Research User Testing User Friction Customer Feedback 92

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 90

Product Research Feedback Software User Testing Customer Feedback 90

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 86

User Testing Feedback Software Research Software Product Research 86

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 69

Messaging Feedback Software Product Research Customer Feedback 69

UX Studio: Product Management

MARCH 22, 2023

In part one of our series about surveys , we talked about the pitfalls and most frequent misuses of surveys in design research. However, it is also clear to us and hopefully to you too, that when surveys are applied well, they can bring wonderful insights and help product teams make better decisions.

Product Research 74

Product Research User Testing Research Software Data Visualization 74

Userpilot

JANUARY 9, 2024

This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

MARCH 25, 2022

A continuous message testing process is essential for getting the most out of your product marketing efforts. The goal is to ensure that all of your target customers have a clear understanding of your product, brand, and services you offer. There are several ways of carrying out message testing.

User Testing 91

User Testing Product Research Messaging Data Visualization 91

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 94

Research Software Analytic Tools Feedback Software Data Visualization 94

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 95

Research Software Feedback Software Analytic Tools User Testing 95

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. This article shows you the tips and tricks to implement.

User Testing 100

User Testing Customer Experience Data Visualization Research Software 100

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. In this blog, we’ll handpick a few A/B testing tools worth your attention. In this blog, we’ll handpick a few A/B testing tools worth your attention. How does A/B testing work?

Analytic Tools 89

Analytic Tools Data Visualization Reporting Tools Feedback Software 89

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. What conversion rate optimization trends are worth adopting?

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Before releasing the microcopy to the world, test it, just like other aspects of the product.

Analytic Tools 96

Analytic Tools Feedback Software UX Data Visualization 96

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 84

Product Research User Testing Feedback Software Customer Feedback 84

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way.

Product Research 88

Product Research Customer Feedback User Testing Customer Experience 88

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Fake door tests are a popular and cost-effective validation technique.

User Testing 93

User Testing Product Research Research Software Feedback Software 93

Userpilot

FEBRUARY 4, 2023

What’s the product design testing process? Why is it important in product management ? More importantly, we look at the design testing process and various testing methods with their pros and cons. TL;DR Product design testing is the final stage of the design process. Are you ready to dive in?

User Testing 97

User Testing Product Research Feedback Software Research Software 97

UX Studio: Product Management

JULY 29, 2021

Knowing how to sell UX research is an important part of every UX researcher’s toolkit. I didn’t get into research to end up doing sales,” might you say. First, we’ll start by seeing how knowing how to sell research will help you in your UX journey. Let’s envision your UX career for a moment.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets.

User Testing 88

User Testing Customer Experience Customer Feedback Product Research 88

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. But crafting surveys is a bit of a work of art. But crafting surveys is a bit of a work of art. You don’t just trigger messages at random and you suddenly know what to work on next.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. It highlights different types of biases in the user research process and how to avoid them. To learn more, book a demo today !

User Testing 88

User Testing UX Product Research Data Visualization 88

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Get feedback on different messaging and ads to find which resonates.

User Testing 92

User Testing Feedback Software Product Research Analytic Tools 92

Userpilot

MAY 29, 2024

Learning how to design a product is crucial for anyone aiming to bring an idea to life. Whether you're an aspiring entrepreneur, a seasoned product manager, a UX designer , or simply curious about the process, this guide will walk you through the essential steps, best practices, and tools you need to create successful products.

Data Visualization 74

Data Visualization Research Software Feedback Software Analytic Tools 74

Product Talk

MAY 10, 2023

For many product teams , continuous discovery is a brand-new way of working. To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ).

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Userpilot

DECEMBER 6, 2022

Wondering how to increase survey response rates? Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. The average survey response rate varies based on a number of factors.

Product Research 93

Product Research Feedback Software Customer Experience User Testing 93

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback. 10 top customer feedback tools Userpilot — The best in-app feedback tool with extensive survey options.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful.

Research Software 70

Research Software Analytic Tools Feedback Software Reporting Tools 70

Userpilot

SEPTEMBER 15, 2023

What’s preference testing? How to conduct a preference test and collect feedback ? TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. What is a preference test? Is preference testing the same as A/B testing?

User Testing 78

User Testing Product Research Data Visualization Feedback Software 78