Alchemer Mobile

MARCH 14, 2022

Trends that will define the year in mobile—and beyond. If 2020 was the shift to mobile, 2021 was the year we saw it reflected in the numbers. Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

AUGUST 12, 2021

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. We turn to our phones first in many circumstances, especially when we’re out and about. Here are few quick mobile usage stats for you to reinforce this idea: 6.4

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Alchemer Mobile

MAY 10, 2022

From adding features to modifying the user interface, the directions you can take your mobile app are endless. With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Step #1: Capture mobile customer feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

MAY 18, 2022

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Others (like expense management or work collaboration) felt the investments they made in mobile in 2020 begin to pay off as the investment in remote work continued to be a priority. Bonus reading and resources.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Collectively, mobile teams working in Utilities prioritized reaching a larger number of their customers to better understand what improvements they could make to their mobile apps to provide a better, more holistic customer experience.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. Interaction and response rates.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

MARCH 23, 2022

Our annual deep dive into mobile consumer engagement. Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Alchemer Mobile

MAY 4, 2022

It can feel daunting to sit on so much customer data when you don’t know where to start or why you should even be measuring customer sentiment in the first place. Our guide, How to Measure, Analyze, and Use Mobile Customer Sentiment, will help you improve product experiences, inform marketing campaigns, and beat your competition.

User Testing 245

User Testing Customer Feedback Customer Experience Download 245

Alchemer Mobile

JANUARY 12, 2022

It’s common knowledge in the retail world that mobile customer loyalty and reward programs work wonders to keep customers coming back time and time again. In this post, we go over why these programs are successful along with examples of some of the best mobile customer loyalty apps on the market such as Starbucks and NikePlus.

User Testing 278

User Testing Customer Experience Branding Reference 278

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Mobile interaction and response rate benchmarks. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. People are willing to answer short, simple questions and share feedback when they’re proactively asked for it at the right mobile moment. The post Mobile App Customer Sentiment: 2022 Customer Engagement Benchmarks appeared first on Apptentive.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

DECEMBER 27, 2022

Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. It’s important to figure out what your goals are with your app first, then your top KPIs accordingly. In 2021, mobile apps were downloaded more than 230 billion times globally.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 Below we identify five steps to create a holistic mobile customer feedback solution. percent increase from 2021.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Home apps: Mobile customer engagement benchmarks. Extreme demand drove MAU, usage, and consumer emotions, so mobile teams working in Home had to pivot how they gather and act on customer feedback. Download your copy here.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

JANUARY 4, 2022

From celebrating our ten-year anniversary to being recognized as one of the 100 Best Companies to Work For by Seattle Business Magazine to the publication of our sixth annual Mobile Customer Engagement Benchmark Report and much more detailed below, 2021 was a tremendously successful and exciting year for Apptentive.

Magazine 245

Magazine User Testing Feedback Software Webinar 245

Alchemer Mobile

JANUARY 27, 2022

Don’t get us wrong—mobile app ratings and reviews matter. Consumers are more skeptical of digital marketing tactics than ever before, and peer recommendations in the form of mobile app ratings and reviews stand as one of the greatest drivers of discovery and conversion. Expand your unique mobile customer base.

Feedback Software 246

Feedback Software User Testing Product Research Advertising 246

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. Mobile teams capitalized on increased activity by asking for more feedback , which resulted in impressive ratings. How Mobile Customer Loyalty Programs Increase Customer Retention and Drive Revenue (with Examples).

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

DECEMBER 28, 2021

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Retarget based on shifts in sentiment.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. “Thanks to the power of mobile, this cutting edge technology is at the fingertips of everyone with a cell phone right now,” Chip Kanne, Head of North America Emerging Sales, Snap. Games (mobile games, gaming studios, etc.).

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. “Why do people like mobile banking? “Why do people like mobile banking? A mobile app sits best in that delightful and not annoying box,” Paul Barnes, Northern Europe and Middle East Territory Director, data.ai.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

AUGUST 24, 2021

mobile app marketing is a must. To help you navigate the landscape of mobile app marketing, here is our starting lineup of seven app marketing strategies that are proven to be effective. Instead, here are five meaningful mobile marketing metrics that every marketer should know like the back of their hand.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

MARCH 9, 2022

4 steps to boost mobile customer retention. Before you can hope to boost retention, you need to understand why your customers leave in the first place. Some mobile marketers and product managers might think that push notifications are a great way to re-engage customers in the mobile experience.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

AUGUST 7, 2023

By Cathy Yang, Senior Product Manager at Alchemer, and Vanessa Bagnato, Director of Product Marketing at Alchemer The August release of Alchemer Mobile includes Survey Skip Logic, a powerful feature that delivers more streamlined surveys to your audience and provides highly actionable insights for you. or later for iOS and Android.

Product Research 130

Product Research Document Customer Feedback Dashboard 130

Alchemer Mobile

SEPTEMBER 10, 2021

Mobile surveys are powerful in understanding sentiment, but only if they’re shown at the right place and time within the app, to the right consumer segment. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Why you should use mobile surveys.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Alchemer Mobile

JUNE 14, 2023

By Justin Falk, Product Manager for Alchemer APIs, and Vanessa Bagnato, Director of Product Marketing at Alchemer We are thrilled to announce the highly anticipated release of the Alchemer Mobile API. Available Today The Alchemer Mobile API empowers organizations to unlock the full potential of their in-app feedback programs.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Alchemer Mobile

NOVEMBER 11, 2021

You will be hearing from product professionals from leading brands like Disney, Redfin, and T-Mobile. Manager, T-Mobile Tuesdays Partners & Performance at T-Mobile. The post [Webinar] Product Lessons from Experts at Disney, Redfin, and T-Mobile appeared first on Apptentive. Douglas Speedie, Sr.

Webinar 246

Webinar Feedback Software User Testing Customer Feedback 246

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Five types of mobile survey questions. These mobile survey questions include: What can we do to help? Mobile survey best practices.

Product Research 243

Product Research User Testing Customer Feedback Customer Experience 243

Alchemer Mobile

FEBRUARY 10, 2022

While it’s critical to perfect these fundamentals, we want to spend time diving into some of the more advanced mobile app marketing strategies to improve ASO. Advanced mobile app marketing strategies to improve ASO. We know this as mobile app marketing 101. App store optimization goals. Localization is key.

Feedback Software 246

Feedback Software User Testing Strategy Marketing 246

Alchemer Mobile

JUNE 7, 2023

These new features are the direct result of customer requests and are available immediately when you log into your Alchemer Mobile account, and in the latest versions of all the Mobile SDKs. Available Today All these updates are currently available in the latest versions of the Mobile SDKs and Dashboard.

Data Visualization 130

Data Visualization Dashboard Framework Document 130

Alchemer Mobile

MAY 12, 2021

Mobile product managers handle an extremely long list of competing tasks—sometimes resulting in progress paralysis. If you feel like you have too much to do and need a new method for quick, effective prioritization, our new guide The Mobile Product Manager’s Productivity Quadrant is here to help.

Product Management 236

Product Management Product Manager Management Management 236

Alchemer Mobile

AUGUST 31, 2023

Does your business not have a mobile application? Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge.

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Alchemer Mobile

APRIL 22, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Working in Mobile Business Services in 2021. The post Engagement Benchmarks for Business Services Apps appeared first on Apptentive.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights. Media/Entertainment. This tells us a few things.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Turn apps into listening channels.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

SEPTEMBER 3, 2020

This summer, our team looked at how COVID-19 has impacted mobile app usage patterns by industry. The first app is an airline, which has seen a massive drop in DAU. Make preparations now in your mobile app and fine-tune team processes so you’re braced for impact. Download our five-stage framework to reducing mobile churn.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

NOVEMBER 23, 2020

Due to stay-at-home orders enacted across the globe in response to COVID-19, the mobile channel has seen particularly extreme changes in how companies leverage it to support their broader business goals. Q: What holds companies back from prioritizing their investment in mobile customer experience? Here’s what Lauren had to say!

Product Research 235

Product Research Product Management Product Manager User Testing 235