Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. How do you work with your customer-facing teams to gather feedback?

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User Testing Customer Feedback Feedback Software Customer Experience 117

Intercom, Inc.

OCTOBER 3, 2019

Here are five quick takeaways: A career journey can often be more like climbing a spiral staircase than a corporate ladder. You’ll head in the same direction but there are turns along the way. You don’t immediately shove the main course in your guests’ faces. Can you start off by telling us a little bit about yourself?

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

eG Innovations

NOVEMBER 30, 2021

With an increase in market share, it’s one of those applications that you either expect an organization to be already using or planning to deploy out to their environment sooner rather than later. Multimedia processing, however, can quickly send the end-user experience south. Key Considerations and Best Practices.

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Reporting Tools Data Visualization User Testing Software Review 52

Product Talk

APRIL 19, 2023

Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed. So how do you keep up?

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Research Software Data Visualization Product Research Systems Review 130

Andrew Chen

SEPTEMBER 4, 2018

if you haven’t checked it out, you can subscribe here. Hope you enjoy it! And thank you to my colleagues Sonal and Jeff for making this happen :). What would you say are the biggest myths and misconceptions that entrepreneurs have about growth? Organic, paid marketing, and LTV/CAC. Palo Alto, CA.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Business of Software Conference

JUNE 5, 2019

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I often kidded Mark have you bugged our offices or my phone lines or something like that? Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Upcoming Events. Transcript.

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Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

JULY 9, 2020

If you’re short on time, here’s some quick takeaways. Google updates can put the SEO world into disarray, we hear from Kevin how he’s been impacted previously and how to mitigate against this in the future ( Spoiler: get ready to prune ). In a crowded category , it can be tough to make an SEO impact.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” Nobody actually works that way.”

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Product Research Data Visualization Customer Feedback Weak Development Team 193

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. CopyAI: generate social media posts, emails, blog titles, landing page copy etc.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Remember you can’t build your sales stack on the back of “nice-to-haves.”

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. Sometimes, even a simple introduction to relevant people in your network can do the trick. And the timing couldn’t be more urgent. Lifelong teacher.

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Reporting Tools Research Software Feedback Software Education 151

Userpilot

JULY 22, 2022

With the rapid growth of technology, each year brings with it new trends. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Why should you care about UX trends?

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Intercom, Inc.

OCTOBER 17, 2019

For once, the big debate isn’t about the brand of Post-Its or Sharpies. You can listen to our full conversation above, or read a transcript of our conversation below. Paul, could you talk to our listeners about what’s going on here? There’s a lot of energy, like you said, in the industry. That element?

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Feedback Software Onboarding KPIs Product Research User Testing 119

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? Tracking these metrics will help you understand where to direct your resources to improve the quality of customer support and thus, customer retention. What are help desk metrics?

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

Userpilot

DECEMBER 10, 2023

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

NOVEMBER 27, 2023

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Intercom, Inc.

OCTOBER 29, 2020

Make it easy for customers to talk to you, and vice versa. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Hire people who can point those out and help you to constantly progress. Short on time?

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

DECEMBER 16, 2021

If you’re in the startup world, chances are you know exactly who Andrew Chen is. How do you solve the zero users conundrum? And in a market where everyone else has them, how do you stay on top? The first thing you need to ask yourself is: what does your network look like? How did the tech giants get so… big?

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Reporting Tools Customer Experience Books Startups 138

Userpilot

FEBRUARY 28, 2022

Wondering what product stickiness really is and how you can improve it to boost retention? With that being said, it’s important to not only attract new users but retain existing users in the long run. A sticky product provides an excellent user experience and drives feature adoption across the customer journey.

Feedback Software 98

Feedback Software Onboarding KPIs Product Research User Testing 98

Intercom, Inc.

MAY 12, 2020

You may have noticed we’ve taken a break from Intercom on Product over the past few months – we didn’t feel it was an appropriate conversation to continue in the midst of the tragic events unfolding around the world. And perhaps more importantly, how can you develop it? ” What is it? ” What is it?

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User Testing Product Research Customer Experience Customer Feedback 173

Userpilot

JULY 23, 2020

You’re leaving cash on the table for your competitors to sweep up if you don’t have a strategy for retention marketing. So, in this blog we’ll show you how to keep your customers happy with a targeted retention strategy. You’re signing up new users for your SaaS product every day. Are you making any profit yet?

Research Software 95

Research Software Feedback Software Strategy Marketing 95

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! Notes from the Sigmacorns at BoS USA 2023. How will we win? What are people doing right now? What is it that this company is doing?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

OCTOBER 13, 2021

Ask five product managers what they do and they’ll likely give you five radically different answers. From the PM’s side, it’s hard to know what the job expects of you or how you can move up the ladder. From the PM’s side, it’s hard to know what the job expects of you or how you can move up the ladder.

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Product Management Product Manager Management Management 118

PMLesson's Ace the PM Interview

JUNE 26, 2020

The best way to take away the anxiety of interviewing is to go in knowing that you are absolutely prepared. To help get you there, Exponent is pooling together our resources and knowledge into this compact guide so you can build your confidence and smash that interview. The big tech companies (i.e.

Software Engineering 52

Software Engineering Feedback Software Software Review Engineering 52

eG Innovations

AUGUST 3, 2021

They covered key questions and workflows, such as: When remote workers complain that Citrix is slow, where do you initially focus your investigations? They covered key questions and workflows, such as: When remote workers complain that Citrix is slow, where do you initially focus your investigations? Questions & Answers.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Intercom, Inc.

AUGUST 28, 2019

In this guide, we look at the different types of customer feedback, the ways to collect useful feedback, and analyze types of feedback that are most important to your business. Customer feedback can come in from a variety of channels (email, social media) or messenger tools such as Intercom. You may want to factor that in too.

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Customer Feedback User Testing Feedback Software Customer Experience 218

Intercom, Inc.

JULY 23, 2020

Like it or not, however, we now have no choice but to adapt – and that means ushering in a new era of potentially more efficient products, if we can just figure out how to get through a difficult learning curve where we’re frantically switching between calendars, video chats, email clients, spreadsheets, and documents. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

FEBRUARY 25, 2021

Instead of generic SEO tips, you will find actionable tactics that lead to a perfect google rating. Instead of generic SEO tips, you will find actionable tactics that lead to a perfect google rating. You will discover the latest content marketing trends by people who began their careers as content writers and have no shortage of MQLs.

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Research Software User Testing Outbound Marketing 91

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. You’ll find some thoughts about the following tools in this post. New Relic , the dominant player with multiple agents, even for Ruby and Python. New Relic , the dominant player with multiple agents, even for Ruby and Python.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. I’m looking for startups that can change the game there. For example, something that’s very business-focused and can be put on a corporate credit card? You can subscribe to get more updates. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. I’m looking for startups that can change the game there. For example, something that’s very business-focused and can be put on a corporate credit card? You can subscribe to get more updates. It was originally published on a16z.com. Thanks, Andrew.

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Analytic Tools Research Software Feedback Software User Testing 40

Business of Software Conference

NOVEMBER 28, 2019

This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? That’s all you need to know. Transcript.

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Analytic Tools Research Software Data Visualization Software Review 40