Userpilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. What is an event tracking system? What do we mean by interactions?

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Reporting Tools 90

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We previously discussed them in our blog post about Pendo here. The question is: do the analytics features offered by Pendo live up to the hype? Compared to Pendo's other analytics features, this feels like vanity data.

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Maybe something completely else?

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

APRIL 26, 2022

Curious about the Pendo Resource Center? If built well, a good Resource Center will reduce the load on your support and digital product teams. It will even enhance product engagement because the customer will encounter less friction with your product. The Resource Center is not available on Pendo’s free plan.

Embedded Analytics 93

Embedded Analytics Analytic Tools Feedback Software Data Visualization 93

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Crisp is a standout choice for managing customer support tickets , featuring a website chat widget and live translation. Twilio is the go-to solution for managing customer data , with Twilio Segment and Engage for personalized experiences.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Data Visualization 81

Userpilot

AUGUST 29, 2022

Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption? using A/B tests ).

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Pendo Analytics features.

Data Visualization 84

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 84

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Pendo offers very robust analytics, but it comes at a high price.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Let’s get started!

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. It also gives an understanding of how sticky the product is. Pendo provides in-depth analytics of user paths, funnels, and cohorts.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 81

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Help customers gain full value from your product. Let’s begin!

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

SEPTEMBER 20, 2022

In this article, we’re going to break down exactly what it takes for your customers to start getting value from your product – and therefore boost adoption. Despite the differences in individual onboarding requirements, it’s essential for every product to have some type of customer onboarding process in place.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Onboarding KPIs 91

ProductCraft

OCTOBER 2, 2020

Editor’s note: This piece originally appeared on the Logi Analytics blog. Technical debt is the bane of every product manager—but what is it? Often as a product. Read more » The post What Is Technical Debt and How Do You Manage It? appeared first on ProductCraft by Pendo.

Analytic Tools 84

Analytic Tools Management Management Blog 84

Userpilot

JANUARY 3, 2022

How big of an impact can the right product tool make on your product management efforts? But with the right tools for the job, a product manager can make some truly transformative contributions to product development. Product management tools provide information and resources for improving products.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Userpilot

SEPTEMBER 18, 2021

What is a SaaS product with non/poor customer activation tools and rates? A successful SaaS product should be able to drive customers to the next stage in their journey so they fully experience all your product has to offer, stick with it, and even recommend it to others. Pendo is best for customer onboarding on mobile.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Data Visualization 91

Userpilot

OCTOBER 1, 2021

Other options include Appcues , Chameleon , Pendo and WalkMe. You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Activation.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

Feedback Software 91

Feedback Software Analytic Tools Research Software Education 91

The Product Coalition

MAY 13, 2020

For such an integral part of product, it’s amazing that nobody seems to know what Product Ops is! As a skill on LinkedIn, Product Operations has grown 80% in the last year. So why is no one really talking about it the way they talk about things like Product-Led Growth ? What Does ‘Product Ops’ Mean?

Product Research 148

Product Research Data Visualization User Testing Research Software 148

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. What is a customer success platform?

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. The best 5 customer experience management tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

Feedback Software 95

Feedback Software Analytic Tools Research Software Onboarding KPIs 95

Userpilot

NOVEMBER 17, 2022

What is Spekit? Employees and managers can easily add to, update, and search for information, so everyone is aware of internal best practices. Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? But don’t worry – we’re coming to help! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 27, 2022

Customer feedback is any information provided by customers about their experience with a product or service. It’s aimed to reveal their level of satisfaction and help product teams uncover room for improvement. Pendo can be used to collect and analyze user feedback as it comes with powerful feedback analytics capabilities.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

JUNE 4, 2021

Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. What are WalkMe’s biggest strengths?

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

JULY 30, 2021

It took Atlassian 2 years and nearly 3 million dollars* to build their own internal onboarding tool (*according to a Sr Product Manager who worked on this project). If your onboarding software doesn’t segment users, your product tours will be boring and generic. Other good options include Appcues and Pendo. Segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Enterprise 98

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. What is customer education?

Feedback Software 90

Feedback Software Analytic Tools Reporting Tools Data Visualization 90

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. But isn’t that what all companies do? They promote their products, right? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 7, 2022

GetANewsletter’s product tour is so linear that they ask you to do one step before you’ve finished the previous step. Buzzstream tried to fill their product with every link-building feature on the planet but would have done better to focus on fewer features and ensure those are discoverable.

Analytic Tools 91

Analytic Tools Research Software Feedback Software UX 91

Mind the Product

NOVEMBER 28, 2019

He’s someone you’ll certainly have come across if you’re at all interested in any of the discussion around the thinking and theory behind product management. Currently, John is the product evangelist at San Francisco product analytics software developer Amplitude. Prod dev nut. This is John Cutler’s online bio.

CTO Coach 123

CTO Coach Analytic Tools Fractional CTO Research Software 123

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Is there even any difference between product marketers and your regular marketer? There’s a difference between product marketing and traditional marketing. Which does your company need?

Feedback Software 97

Feedback Software Research Software Product Marketing Marketing 97

Userpilot

MAY 14, 2020

Your customers won’t see any value from your product. Your customers won’t see any value from your product. Product adoption school: Early stage customer onboarding software. When a customer first starts using your product, they’ll be a little unsure. Ultimately, they’ll start looking elsewhere.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive. Let’s get into it.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

CardBoard

AUGUST 24, 2023

If you’ve landed here, chances are you’re curious about what Product Operations, or Product Ops, is all about. Maybe you’re considering a career in this field, or perhaps you’re a business leader wondering if your organization could benefit from a dedicated Product Ops team.

Data Visualization 52

Data Visualization Product Research Customer Feedback Feedback Software 52

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? They are completing a series of steps or tasks from when they sign up for your product until they get their job done. You also have to be aware of the solutions that fit smaller companies vs more mature products. Table of Contents.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

JUNE 24, 2021

What is an onboarding platform? Onboarding platform example #3: Pendo. This means that you can’t give the same generic, top-down product tour to all users. Other solid choices include Appcues, Pendo, Chameleon and Intercom. What is an onboarding platform? That’s a good idea. Read on to find out. Conclusion.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

MAY 7, 2021

The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. But what exactly does self-service mean? And how do you turn your SaaS product into a self-service solution? What is self-service software? Product adoption tools for self-service software.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52