The Secret PM Handbook

SEPTEMBER 16, 2016

I’ll give a few examples of each in this post, and follow up with deeper dives in future posts. For more, check out my article on Doug Hall’s Three Laws of Marketing Physics , or his excellent book Jumpstart Your Business Brain! Just because you have a template it doesn’t mean your job is done. Categorization tools.

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Product Coalition

FEBRUARY 3, 2022

The Lean Product Playbook Summary?—?How For example, all the people in the UK wanting to get into Tech. If you are doing it for the first time for a given product, remember one thing?—?it’s You might need to create more than one persona to get better clarity of your target group. But what product-market fit is, exactly?

User Testing 147

User Testing Product Research Product Marketing Customer Experience 147

Userpilot

MARCH 15, 2024

Book a demo now to start collecting data with Userpilot. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer journey map? visits the website, books a demo, engages with key activation features during onboarding, and so on).

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? So read on for a quick summary of each book, who the author is, and key points, so you can pick a book for your next beach day. Product-Led Growth by Wes Bush is the ultimate book on how to implement product-led growth and build winning products.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

NOVEMBER 19, 2020

Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. Getting a computer science degree or starting in an associate product management role right out of college is not a prerequisite for good judgement. How do these people get into product?

Technical Review 162

Technical Review Product Management Product Manager Research Software 162

Product Innovation Educators

JULY 17, 2023

Besides his best-selling books Winning at New Products and Portfolio Management for New Products , he has published more than 130 articles on R&D and innovation management. They had to invent all those things. The other piece of advice is getting the product right. We’re facing new uncertainty and risks.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

The Product Coalition

FEBRUARY 1, 2021

However, just because something is done by a lot of businesses and the people within them, that doesn’t make it an effective practice, or the right thing to do. A multi-variate equation that I’m not even going to pretend I can work out or make sense of in this post. We see this throughout our lives on a regular basis.

Customer Experience 164

Customer Experience Data Visualization Product Research User Testing 164

Product Talk

NOVEMBER 17, 2021

This means that by the time it gets to the engineers, the message is unrecognizable. Discovery and Delivery Are Done by the Same Team. When we interview a customer , we post a video of the recording and hope the rest of the team watches it. I get why this happens. With each hand-off, we lost context and nuance.

Product Research 222

Product Research User Testing Customer Experience Feedback Software 222

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. If you run a SaaS, feel free to book a Userpilot demo to see how you can offer outstanding customer service. In summary, this video explains that: The “Aha! moment” varies from user to user.

Customer Experience 89

Customer Experience Customer Feedback Feedback Software User Testing 89

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. I try to get my team similarly enthused about this endeavor. Then, prioritize things when necessary to create those connections. Interesting. Meaningful.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

UX Studio

JULY 17, 2018

Summary (TL;DR). This summary will help you decide if it fits what you’re looking for. You decided to involve experts, presumably to help do things better and faster. Fortunately, kick-off workshops can help: Acquire domain knowledge (aka Things Clients Find Self-evident. These things go really fast, without chit-chat.

Workshop 75

Workshop UX User Testing Research Software 75

The Product Coalition

DECEMBER 12, 2019

After thinking about product discovery , in this second post going through the product build-measure-learn loop, we’ll focus on OKRs, roadmaps, and prioritization techniques. The one thing an MBO system should provide par excellence is focus. Objective) How will I pace myself to see if I am getting there?

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Userpilot

MARCH 7, 2022

You can watch the full interview here, or read this article for a summary of the key points. But not getting backing wasn’t going to stop them. Noting that some of these things may include: How to make the time-to-value shorter. Instead, they get frustrated and leave. Challenge #2: Getting your first clients.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

The Product Guy

MAY 23, 2019

Guest Post by: Alin Baicoci (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Chris Butler]. Changing jobs is not a comfortable thing to do. The process interview was a long and though one, so after it was done, the excitement was commensurate. Changing a job can be a stressful occasion in in your working life.

Product Management 153

Product Management Product Manager Management Management 153

Product Talk

OCTOBER 9, 2019

The following is a rough summary of my talk. I’ll add the video of the talk to this post once it becomes available. Andy Grove wrote about their use at Intel in his book, High Output Management. Let’s start by getting some clarity on terms. This is often easier said than done. But OKRs pre-date Google. Tweet This.

Feedback Software 246

Feedback Software Research Software User Testing Customer Feedback 246

Intercom, Inc.

MARCH 12, 2020

And just in case their issues go beyond a bot’s capabilities, it’s important to get them in touch with a real person as soon as possible. These are just a few of the ideas Shep Hyken covers in his newly updated book, The Cult of the Customer. She was frail-looking, and it just seemed like the right thing to do. Ali: Hello, Shep.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mind the Product

JANUARY 8, 2019

Get Noticed by Recruitment Agencies. There are several ways in which you can connect with them, but I recommend you do the following at the very least: Apply for the jobs posted by these agencies. So make sure that your name and CV gets looked at regularly. Call the agency or a specific agent. Prepare to Answer Questions.

Product Management 116

Product Management Product Manager Product Research Management 116

Product Innovation Educators

OCTOBER 5, 2020

The only thing better than hearing about how an organization improved their product management and innovation capability is sharing it with The Everyday Innovators! Summary of some concepts discussed for product managers. [2:35] They like data and getting work done. [7:02] Teresa is the President of Global NP Solutions.

Software Developers 76

Software Developers Software Development Leadership B2B 76

The Product Coalition

AUGUST 31, 2019

The book in a few sentences Innovation can be far more predictable than you might think. Try to determine what causes your user to behave in a certain way by understanding the jobs they are trying to get done. Jobs to be Done (JTBD) = Progress customers are trying to make in a given context. What are Jobs to be Done?

Customer Experience 60

Customer Experience User Testing Data Visualization User Friction 60

Atlassian

FEBRUARY 28, 2022

Subscribe to Work Life Get stories like this in your inbox Subscribe. 5-second summary. The team is working together well and getting the job done with a clear understanding of each other. Use it when: You want to get ahead of potential team problems. Creating a strong, cohesive team takes intention and planning.

Weak Development Team 131

Weak Development Team Research Software Product Research Leadership 131

Mind the Product

JULY 12, 2017

Anyone involved in product (from junior product owner through to chief product officer) needs to be a guardian of “doing the right thing”. Unfortunately, there are many factors that can prevent product managers from “doing the right thing”: Decision Makers. Prioritisation is one of the most critical aspects of product development.

Weak Development Team 175

Weak Development Team Data Visualization Customer Experience User Testing 175

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. More and more, we also need to build products and experiences that are Enjoyable – focusing on how the thing we have created makes people feel.

Data Visualization 133

Data Visualization Reporting Tools Analytic Tools User Testing 133

UX Studio: Product Management

MARCH 22, 2023

One more thing at this step. When you decide to use a certain research method, it is very important to manage stakeholder expectations from the get go. It provides a helping hand when stakeholders get excited and ask you to include a lot of extra questions. Step 5: Run a test round So, you are now done with your questions.

Product Research 74

Product Research User Testing Research Software Data Visualization 74

The Product Coalition

SEPTEMBER 4, 2020

According to Google, there are 4 things that make a challenge great - - The challenge is something real that the team needs to deliver - It’s stated in a way that sounds inspiring?—?something Get the supplies?—?Writing The HMW method allows the team to get deep into insights and pain points and reframe them as opportunities.

Research Software 88

Research Software Feedback Software Technical Review User Testing 88

Userpilot

JUNE 4, 2021

It can get really exhausting to find the best user onboarding and pr oduct adoption tool for your business, we’ll make sure you’ll be able to find the best WalkMe alternative that will suit your needs by the end of this article! You need to put a lot of effort just to get started with WalkMe. We know the struggle is real.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? The goal of new user onboarding is to get users to experience the value of your product and decide to stick around. Get a personalized demo and see how easy it is to get started. What is new user onboarding?

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Customer Experience 96

Johanna Rothman

OCTOBER 20, 2020

In this post, I'll discuss how you can create an agile approach that fits your context. And, because your customers want different things from your product over its lifetime , you might want a different agile approach for a given project. Ability to cancel projects when they've done “enough.” Start with the Team.

User Testing 61

User Testing Agile Technical Review Feedback Software 61

Userpilot

MAY 31, 2021

If you have come here looking for an answer to these questions, this post will help you wrap your head around this ‘in-between’ role better. The PMM role is at the intersection of product, marketing, and sales, so the responsibilities of these roles get easily mixed up with marketing managers or product managers.

Analytic Tools 89

Analytic Tools Onboarding KPIs Research Software Product Marketing 89

Mind the Product

FEBRUARY 12, 2019

And product coaching is how we get there. They will be the custodians of product thinking within an organisation, and tasked with getting people, teams, and organisations to become more product led through product thinking. Design, UX, Agile Have Already Done the Hard Work. I have worked with in product for most of my career.

Customer Experience 158

Customer Experience Product Management Product Manager Management 158

Userpilot

SEPTEMBER 29, 2022

The value proposition is the summary of the positioning strategy. Book the demo ! Product value is the benefits users get for using a product. If you run a Google search on ‘product value statement’ you’ll get results featuring ‘product value proposition’ instead. Let’s dive in! What is product value?

User Testing 100

User Testing Product Research Feedback Software Analytic Tools 100

Product Innovation Educators

FEBRUARY 11, 2019

Together they started Strategyzer, which may be best known for their award-winning books Business Model Generation and Value Proposition Design and related training. Summary of some concepts discussed for product managers. [3:03] We found that people couldn’t express the value proposition in one or two post-it notes.

Product Management 63

Product Management Product Manager Management Management 63

Userpilot

JULY 15, 2021

In this post, I will give you an overview of what SaaS product marketing is and what it entails. Post-launch product marketing strategy focuses on nurturing users further down the funnel. Account expansion responsibilities: get customers to expand their accounts through upselling and cross-selling. Head of content marketing.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

JUNE 29, 2022

Book a demo with Userpilot today! It can be done.” Design thinking is a problem-solving approach that involves understanding the full context of a problem, applying design solutions, and iterating until you get it right. Miro embeds these widgets in multiple places to get contextual feedback.

User Testing 98

User Testing Feedback Software Research Software Customer Feedback 98

Business of Software Conference

JULY 20, 2020

Don't Miss a Thing - Get BoS Updates. Join the smart people who get BoS updates. So, the book is about strategic inflection points. And the reason this happens is any business is created at a particular point in history when certain things are possible, and certain things are not. Upcoming Events.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Johanna Rothman

FEBRUARY 25, 2019

See my series on Balance Innovation, Commitment, & Feedback Loops: Summary. They allow us to capitalize the work once it's done, so we can recognize revenue and change how we manage the internal monies. When I buy a book, I plan to enjoy it or learn something from it. That productivity thing. Not work in progress.

Agile 68

Agile Government Customer Experience Product Research 68

UX Studio

JUNE 5, 2018

Then complete these half-done posters with your team. We all usually do agendas or summaries and all sorts of visualizations for meetings on computer or whiteboard. Creating them on paper also lets you post the most important ones later on your team’s wall or to keep them in front of the team during the whole meeting.

Workshop 109

Workshop Customer Experience UX User Testing 109

Sequent Learning

SEPTEMBER 4, 2019

People often ask me why I write books and articles about product management. If there’s anything that does motivate me to write books, conduct research, and facilitate product management training is to accelerate a needed transformation in thought, practice, and business outcomes – so that leaders in companies can do better by being better.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63