Modus Create

APRIL 10, 2024

What was your experience? What is your take on modernizing legacy technology? What has your experience been? Clear wins are in data analysis, document processing, summarization, and feature extraction. Clear wins are in data analysis, document processing, summarization, and feature extraction.

CTO 64

CTO Generative AI Technical Review Software Review 64

Alchemer Mobile

JANUARY 12, 2024

Tips and Tricks to Turn Your Feedback into Gold When it comes to creating surveys and soliciting feedback, many people overlook the logical options to build relevant, personal, and quick surveys that let you dig deeper without fatiguing the respondent. For example, if you ask, “Do you feed your pet table scraps?”

User Testing 130

User Testing Feedback Software Customer Feedback Product Research 130

The Product Coalition

JUNE 26, 2023

If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Every week, AI creators launch thousands of new applications while AI vigilantes identify and address risks , particularly in areas such as bias, data privacy, transparency, safety, and regulatory compliance.

Generative AI 112

Generative AI Customer Communications Technical Review Reporting Tools 112

Alchemer Mobile

AUGUST 5, 2020

If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback? Mobile customer feedback – specifically customer sentiment and emotion data – is the biggest area of opportunity right now for finance apps.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Mixpanel

APRIL 12, 2024

And what makes you a builder is not just your ability to code, sketch an illustration, or write copy for a marketing campaign; it’s that you handle everything involved in taking an idea to a finished product. It’s agonizing over moving targets, considering new data, and even changing your mind on what you think is good.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today.

Data Visualization 153

Data Visualization Reporting Tools Analytic Tools Banking 153

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Surprisingly, many brands know little about their customers on an individual, human level. Do you know how your customers feel about your app?

Product Research 243

Product Research User Testing Customer Feedback Customer Experience 243

The Product Coalition

JULY 28, 2023

I’ve spent the last 18 months building a product function in advanced analytics & data science here at Virgin Media O2 from zero to one. We’ve grown at an exponential rate, and have a bunch of high-performing data products in the wild, and a brilliant team around us. I’d put my money on dinner table chat being A+ always with PMs.

Product Management 119

Product Management Product Manager Management Management 119

Mironov Consulting

DECEMBER 17, 2023

  Role-play what happens when MegaCorp’s CIO calls your CEO on a weekend because they have an outage apparently caused by our unsupported connector.) NASDAQ might introduce a new transaction type such as “ post-only.”  Most AI applications work statistically, so their outputs change as new data arrives. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? GPT-3 generates human-like text using pre-trained algorithms.

ChatGPT 118

ChatGPT Customer Experience Research Software Artificial Inteligence 118

Intercom, Inc.

MARCH 28, 2022

How do you set your business up for consistent, continuous growth? When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? Embracing digital: from survival to thriving in the post-COVID-19 world. More on that later.).

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. Using AI can help you unlock more insights into the behavior of your customers and create more personalized experiences. AI tools also come with a set of challenges, such as a lack of human touch, inconsistent accuracy, and data privacy concerns.

Data Visualization 93

Data Visualization Analytic Tools Research Software Customer Experience 93

UX Planet

FEBRUARY 26, 2024

Examining the ethical, psychological, and practical concerns surrounding design challenges, and advocating for a more inclusive, human centered and effective approach to evaluating designers. Methodology Data Collection The data for this research was collected from LinkedIn, a professional networking platform.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

Intercom, Inc.

JULY 15, 2022

When running an online business, you have to be very aware of the wide variety of threats you face, where your vulnerabilities lie, and how to protect yourself from those risks. Essentially, this is your “threat model”. If you’re online, so is your data and your customers’ data, which must be protected.

Data Visualization 118

Data Visualization User Testing Customer Feedback Software Review 118

Intercom, Inc.

DECEMBER 8, 2020

To provide this, you must understand how your customer experience stacks up against these expectations. But with so much data to consider, how can you define the help desk metrics that matter for your team? As Seth Godin once put it: “Don’t measure anything unless the data helps you make a better decision or change your actions.”

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Modus Create

JULY 6, 2023

I know many entities that would easily be considered members of humanity who don’t hate it. I even know a significant number of humans not in the Atlassian profession who like Jira a lot or, dare we say, love it. So one day when someone said to me, “if you hate Jira, talk to your administrator,” it stopped me dead in my tracks.

Reporting Tools 119

Reporting Tools Feedback Software Customer Experience User Testing 119

Mind the Product

NOVEMBER 29, 2019

In this #mtpcon London keynote, Kate O’Neill, founder of KO Insights , considers the question: How can humanity prepare for an increasingly machine, tech and data-driven future? W e need to prepare society for an increasingly tech and data-driven future. As humans, she says, we tend to seek meaning in everything we do.

Customer Experience 138

Customer Experience Artificial Inteligence Data Visualization Download 138

Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. Automated customer service is a way of helping a current or potential customer without requiring human intervention.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Mironov Consulting

NOVEMBER 15, 2023

  Stories range from “20 ways you can use ChatGPT to make your work easier” to “here’s how AI will end civilization as we know it.”   Where did your training data come from.)   We need honest, in-depth discovery and robust data science.   (GDPR?    PII? 

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Intercom, Inc.

JANUARY 27, 2021

Across all three pillars, Christine says, “In order to ensure you’re creating the right experiences for your customers, it’s imperative to first understand their needs, the jobs to be done, and what their desired outcomes are.” Data-informed support. Enabling customers to self-serve.

Customer Experience 165

Customer Experience User Testing Customer Feedback Data Visualization 165

Intercom, Inc.

NOVEMBER 18, 2020

Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team – and our data shows support leaders are hungry for more. . Consumers are more empowered than ever before, and a negative customer experience can truly make or break your business.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

UX Studio

OCTOBER 4, 2023

As IBM defines it, ‘artificial intelligence leverages computers and machines to mimic the problem-solving and decision-making capabilities of the human mind’. In more detail, to achieve a specific goal, AI has the ability to take actions by analyzing and using huge amounts of data, making predictions of the future.

Artificial Inteligence 73

Artificial Inteligence UX Research Software Data Visualization 73

The Product Coalition

MARCH 13, 2023

You ask because — it’s the path towards understanding what, how, and why the report needs to perform in a certain way in order to help your stakeholder(s) achieve their objective(s). Perform a report and/or data feasibility analysis. Identify the metrics i.e. the quantitative measurements of data. Report is built. No, no, no!”

Data Visualization 120

Data Visualization Reporting Tools Systems Review Feedback Software 120

Generation Focus

APRIL 27, 2023

Understanding how ethnographic methods play a role in user research can provide a rich understanding of what user researchers do and it can fuel quality, human-centered research. What makes ethnography different from other forms of research are three main distinguishing features: Human-centered approach. Context and reflections.

User Testing 62

User Testing Product Research Research Software Customer Feedback 62

The Product Coalition

MAY 7, 2023

The answer is the human voice. Automatic speech recognition is a crucial component of speech AI, which is meant to facilitate voice communication between humans and computers. In a typical speech recognition pipeline, you can choose and switch any acoustic model you want based on your use case and performance.

Technical Review 108

Technical Review Technology Telecommunications Data Visualization 108

Gainsight

NOVEMBER 16, 2023

As we move through the world, our experience is increasingly filtered through digital touchpoints, and this is true for your customers. The challenge on our plates as CS professionals is to seamlessly blend human-led interactions and digital touchpoints along that journey so the customer experience is cohesive and effective.

Customer Experience 52

Customer Experience Education Data Visualization Technology 52

UX Planet

FEBRUARY 10, 2024

Build Empathy Through The Data Storytelling We’ve been hearing more and more about the importance of soft skills for designers. You’re sitting in the meeting with your stakeholders or clients, looking at the screen, and the phrase comes out: “The designs are done! What Is Data Storytelling In a Nutshell? How do you like them?”.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

The Product Coalition

DECEMBER 21, 2021

Nitro is an online professional human translation platform for translating small texts within 2–24 hours. Data analysts say with good reason that the narrower the data pool and a given software’s sphere of application, the more precise it is. I would start off by mentioning PEMT (post-edited machine translation)?—?machine

Artificial Inteligence 128

Artificial Inteligence Analytic Tools Data Visualization Weak Development Team 128

Split

APRIL 24, 2024

More test cases, more test results, more test data, and more testing teams interjected into the software development lifecycle. Hardware needs, software licenses, and human resources (like development teams) involved can quickly inflate budgets and overwork teams. With every additional environment, the overhead for management rises.

Feedback Software 52

Feedback Software Software Review User Testing Product Research 52

Department of Product

OCTOBER 26, 2023

Other company earnings this week include Spotify which impressed investors by posting a profit with monthly active users growing 26% to 574 million. Finally, and speaking of AI, if you think you’re able to tell the difference between generative AI images and human created images, this quiz from Google will put your skills to the test.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product Coalition

MAY 31, 2022

UXCam CEO, Kishan Gupta, reflects on how human behavior has evolved in the past two years and the implications it has on the mobile app world. As a former mobile user research engineer in the mid 2010s, I had a fraction of the data we have now about understanding mobile user behavior. Last week I ordered from a food delivery app.

Analytic Tools 158

Analytic Tools Research Software Data Visualization Reporting Tools 158

Userpilot

NOVEMBER 20, 2022

Important steps to digitize your customer experience. You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Embrace the omnichannel approach and make sure your experiences are consistent and high-quality no matter where customers meet you.

Customer Experience 89

Customer Experience User Testing Customer Feedback Embedded Analytics 89

Userpilot

JUNE 29, 2022

What’s the difference between human-centered design vs. design thinking? TL; DR. Human-centered design (HCD) puts people at the center of every development process. While design thinking is more of a creative approach, human-centered design is based on real data. Want to build better human-centered products?

User Testing 95

User Testing Feedback Software Research Software Customer Feedback 95

Gainsight

JULY 7, 2023

This is where Digital Customer Success and Gainsight’s brand new Digital CS package are changing the game: by providing a comprehensive set of interconnected technologies that allow organizations to successfully blend complementary and cohesive human and digital touchpoints around the customer’s digital journey. Who’s the DCS Package For?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

APRIL 24, 2024

Embedding AI into your product will make it more competitive but do it to solve a real problem, not for its own sake. There are also governance and ethical concerns, like data privacy or AI bias. There are two ways your SaaS company can benefit from AI implementation. As mentioned, AI is excellent at data analysis.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Mind the Product

NOVEMBER 22, 2019

Machine learning and decision making is often based on biased historical patterns and data. People can be more trusting of machines than other humans. The algorithms that robots use to make decisions are based on a combination of what they know about us, historical patterns, and data. The post Can AI Create a Fairer World?

Artificial Inteligence 143

Artificial Inteligence Data Visualization Framework Healthcare 143

Mixpanel

NOVEMBER 8, 2022

If your startup is vying for an investment when there are fewer dollars to go around, it makes coming up with a compelling product idea and showcasing demand for it with data even more important. But it can be hard to know which product metrics or data, specifically, matter most when pitching for your fundraise.

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88