Userpilot

JANUARY 23, 2023

Localize your product for a better user experience – automatically translate content into different languages or localize your pricing page for different currencies. Product education shouldn’t end after onboarding – keep sending out relevant in-app messages that encourage users to try out new features.

Customer Experience 94

Customer Experience User Testing Feedback Software Customer Feedback 94

Userpilot

NOVEMBER 14, 2022

Userpilot : Educational resources to gather an audience well-educated on SaaS so they can understand the value of our products and use them. Shopify: Implements a rich academy to educate aspiring entrepreneurs on key business matters. Giving discounts to selected users? Make it memorable. You can’t go wrong with this!

Feedback Software 94

Feedback Software Research Software Marketing User Testing 94

Userpilot

AUGUST 10, 2022

Understanding customer perceived value in SaaS is the gateway to nailing down your pricing and value prop – boosting revenue and customer success. Understanding CPV is important because it helps you nail down your pricing range. If a product's price is too high or too low, that can skew CPV. Let's get started.

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90

Userpilot

MAY 2, 2024

Effective customer retention marketing tactics include: Build customer trust from the beginning with a professional website, case studies, testimonials, and transparent pricing. Host webinars with guest experts to educate customers and attract new prospects. Create a transparent pricing page. Userpilot sign-up page.

Data Visualization 62

Data Visualization User Testing Customer Feedback Analytic Tools 62

The Product Coalition

APRIL 5, 2020

Photo by Hal Gatewood on Unsplash Being bombarded with products all the time, we all find ourselves on a pricing page from time to time. What a great pricing page. computer amidst the coronavirus outbreak, I came across this great pricing page that stood out for its quality of information & presentation. said nobody ever.

User Testing 79

User Testing Education Customer Experience Research Software 79

Userpilot

JANUARY 28, 2022

These include “remind about your product”, “ announce product update”, “offer discounts”, “collect feedback ”, “checking in with inactive users” email campaigns. Those who churned due to pricing: send them win-back emails with a discount code they can use to experience more of your product. Source: ActiveCampaign. #3

Feedback Software 92

Feedback Software User Testing Customer Feedback Customer Experience 92

Dear Strategy

AUGUST 5, 2020

On this episode of Dear Strategy, we analyze the practice of retailers offering so many coupons that their discounted prices pretty much become their standard prices. What we’re talking about, of course, is the practice of companies offering so many coupons that their discounted pricing essentially become their new normal.

User Testing 52

User Testing Customer Experience Definition Workshop 52

Userpilot

OCTOBER 5, 2023

To solve this, create an in-app self-serve portal containing educational guides users can visit anytime. Experiment with landing page content and CTA, pricing page elements, form lengths, etc. Consider including special offers, discounts, or incentives in your emails. It’s priced at $1,600/mo: Hubspot pricing.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

OCTOBER 21, 2022

Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. So it’s always a good idea to communicate what you’re working on and announce product changes , such as price increases , so customers have enough time to adjust.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Gainsight

DECEMBER 17, 2020

These campaigns often yield low engagement and conversion rates because the customer experience leading up to churn is more lasting than a price discount, especially after a poor product or service experience. The primary objective is product education that leads to conversion to the paid service. .

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Weak Development Team 52

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Retain customers with customized educational resources. You can provide this guidance via customized educational resources like personalized videos and webinars. Userpilot webinar slideout.

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Experience 90

Userpilot

APRIL 29, 2024

Different types of customer segmentation strategy We distinguish a few customer segmentation models : Demographic segmentation : Groups customers based on attributes like age, gender, and education level. If they find the price too high, you could offer them a discount. How to segment customers in Userpilot : trial users.

Customer Experience 92

Customer Experience User Testing Customer Feedback Analytic Tools 92

Userpilot

NOVEMBER 19, 2023

It involves offering a package of multiple products, usually at a discounted price, and convincing customers to pay more than they initially planned. Clearly communicate the value of your bundled offers and discounts during the signup process, ensuring users understand how these additions enhance their overall experience.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

The Accidental Product Manager

JANUARY 15, 2018

Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). The Institute for College Access & Success (Ticas) is a nonprofit organization that focuses on higher-education as well as student-loan issues. In the U.S.,

Banking 89

Banking Product Management Product Manager Government 89

Userpilot

JANUARY 24, 2022

Customers churn due to multiple reasons, including poor user experience , product-market fit failure, higher than perceived price, and bad customer support. Product price. Product price. Price is a key factor while purchasing a new software. Price is a key factor while purchasing a new software. Discount coupons.

Feedback Software 93

Feedback Software Onboarding KPIs User Testing Customer Experience 93

Userpilot

OCTOBER 6, 2023

On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. It can involve product demonstrations, free trials, pricing discussions, and other client-facing activities. Source: Hubspot.

B2B 100

B2B Analytic Tools Feedback Software Data Visualization 100

Userpilot

JULY 20, 2023

Price: Sudden price increases without proper explanation almost always result in churn. Customers will struggle to justify your actions or see how the new price is worth it, so they’ll switch to cheaper alternatives. You can also share case studies of successful customers and add links to educational content the user might need.

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Data Visualization 85

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Userpilot

DECEMBER 19, 2023

Use webinars to educate customers on your product and industry A common SaaS account management best practice is to focus on delivering customers with continuous education and value. For example, if pricing is the reason, you can offer a discount or a cheaper plan. Use tooltips for feature discovery.

Feedback Software 83

Feedback Software Analytic Tools Product Research User Friction 83

Userpilot

OCTOBER 11, 2022

Demographic segmentation groups your leads according to their age, gender, education, and income levels. In order to improve customer loyalty, they will provide better discounts and coupons to their most loyal customers, encouraging them to spend more. They share some characteristics, such as: visiting your pricing page.

Feedback Software 92

Feedback Software User Testing Data Visualization Customer Experience 92

The Product Coalition

DECEMBER 3, 2019

Startup Lessons: What I learnt pricing my product Original Photo by Alvaro Reyes on Unsplash , edited by Sheshank for this blog Pricing your product or service is one of the hardest things to do. Strategies for Pricing Look at the competition This is the easiest path to tread if your competition has prices disclosed on their website.

Research Software 83

Research Software Reporting Tools Data Visualization Product Research 83

Userpilot

MARCH 15, 2022

An effective go-to-market strategy includes a selling strategy, pricing model, target audience, and most suitable channels for marketing your product. Instead of using unnecessary discounts and other tactics that most SaaS companies use, you’ll be able to make more informed decisions that won’t cost you or your business.

Research Software 84

Research Software Strategy Customer Experience User Testing 84

Userpilot

JULY 18, 2022

Use secondary and tertiary onboarding to keep educating existing customers and driving more value. Provide users with sufficient in-app educational resources they can always refer to when stuck. This ensures continuous customer education and helps drive secondary feature adoption.

Feedback Software 84

Feedback Software Analytic Tools Research Software User Testing 84

Userpilot

DECEMBER 10, 2020

In almost every situation, this will be one of three things: The user is failing to get the desired value from your service, and this can be fixed through proper onboarding and education. If yes, educate the user to raise awareness. Failure to achieve value (relative to price). It’s raised twice as often as price.

User Testing 94

User Testing Feedback Software Customer Feedback Analytic Tools 94

Userpilot

MARCH 22, 2021

Prices start from $249 per month for up to 2500 MAUs (monthly active users). An interactive and educational user onboarding experience can reduce customer’s time to value (TTV). Userpilot also allows you to observe usage trends across customer segments and track progress across mapped user journeys. G2 ’s ratings: 4.5/5.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 16, 2022

Customer onboarding is a continuous process of educating users on using your product to get maximum value from it. If you provide a discount or a free trial, onboarding is where the trial users get value from your product. Reasonable prices. Reasonable prices. Customer onboarding not only helps users reach their Aha!

Onboarding KPIs 92

Onboarding KPIs Customer Experience Analytic Tools Feedback Software 92

Userpilot

JULY 31, 2023

Send webinar invitations to educate customers on advanced use cases. Implement loyalty programs to strengthen customer relationships Loyalty programs offer rewards, discounts, or special offers to customers who continue to make repeat purchases or engage with the brand. Provide self-service support with a resource center.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Dear Strategy

JANUARY 6, 2020

Essentially, we’re expanding our questions into the realm of strategic situations and strategic stories that we will be analyzing for the purpose of providing educated opinions and advice. And the best way to do that is to lure in a whole load of new business with ridiculously low prices.

User Testing 52

User Testing Customer Experience Advertising Customer Satisfaction 52

Oren Steinberg

JANUARY 8, 2019

Educational Expert. The Professional Services model works well when augmented with the Educational Expert model: conferences, course, publications, etc. You can partner for these educational services, and offer free or discounted version to such KOL experts. Tiered Pricing. Free has a strong appeal. Scoring Model.

Data Visualization 40

Data Visualization Customer Feedback User Testing Analytic Tools 40

Mixpanel

JULY 27, 2020

Tidal waves like rising growth costs for startups, as well as buyers—more often end users themselves—who prefer to self-educate are driving the proliferation of product-led growth. Don’t discount that. Since pricing is such an integral part of your product’s trajectory, it’s worth taking the time to get it right.

Research Software 86

Research Software User Testing Onboarding KPIs Product Research 86

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. For instance, you may find that customer service is so valuable to your users that its benefit outweighs the price of your product. Run webinars to educate customers on new features or updates.

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. Major Takeaways: “Customer education activates customer success.”

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

TSIA

OCTOBER 9, 2015

Historically, education services professionals have shied away from incorporating free offers into their business strategy, which is likely due to common misconceptions about what “free” actually means.

User Testing 40

User Testing Education Strategy 40

Userpilot

MAY 23, 2023

Create AI-generated videos to increase customer education What is this? Refine your content with various prompts, whether it’s wording suggestions, summarizing lengthy passages, or expanding on ideas. It’s simple to improve your copy with Userpilot’s AI-powered editor.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Customer Experience 85

PMLesson's Ace the PM Interview

JULY 13, 2020

Also unsurprisingly, education hasn’t kept up with growth. Getting PM-certified might be right for you if: You don’t have a traditional education that dovetails with a PM role (e.g. The price tag. Cost: $1195 per module, with a few rotating discounts for 2+ modules bought at once. You don’t have industry experience.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Userpilot

JUNE 25, 2021

So they won’t pay premium prices and prefer to try products at a discount or for free. Things like switching costs or having to educate users on a new workflow can negatively impact adoption. Focus your value proposition on how your product is unique and give these innovators free trials and discounts. of the market.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Userpilot

JULY 8, 2021

It’s a fairly new discipline that attracts individuals from all kinds of educational backgrounds like marketing, engineering, and economics. Price: The free Product Strategy Development course is free while the Product Management Course is $4.99 The 10-week Bootcamp coming out in July 2021 will be priced at $399. Mode: Online.

User Testing 62

User Testing Research Software Analytic Tools Feedback Software 62