Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

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Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

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Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

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Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Offer a weight loss mobile app”, “Become the number one weight loss app provider”. Vision Captures Product Idea or Business Objective.

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UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. It was a valuable growth for me to be deeply involved in assessing business values and technical feasibility with my team.

Feedback Software 91

Feedback Software Research Software User Testing Product Research 91

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period.

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Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth.

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Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. What are examples of market gaps? Canva is another one.

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Roman Pichler

FEBRUARY 19, 2024

1] Figure 1: An Empowerment Model for Product People and Teams Level one represents the authority to decide how features are detailed and guide their implementation. Level three, finally, allows product people and teams to develop the product strategy including the value proposition and business goals.

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Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

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Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Successful product positioning requires researching the competitors and analyzing their position, identifying the needs of the customers, and formulation of clear positioning statements.

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Userpilot

MAY 14, 2023

The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction.

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Feedback Software User Testing Customer Feedback Analytic Tools 85

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

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Intercom, Inc.

JANUARY 25, 2019

When trying to solve a problem with software, it can be tempting to build an exciting, complex solution. At our event Building Intercom in Dublin, I argued that when it comes to building software, we should avoid excitement and embrace boring. When it comes to software, boring is best.

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The Product HQ

JUNE 1, 2024

Product owner plays a central role in agile product development philosophy and scrum for development teams. The skills a product owner needs to succeed change over time with changes in technology so it is essential to keep updating the skill set according to the latest market trends and happenings.

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Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

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Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last A competitor announces ChatGPT-based retirement investment advice.  

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Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

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Analytic Tools Feedback Software Research Software Onboarding KPIs 85

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. Joining us is Mark Baldino, UX product design expert and co-founder of Fuzzy Math, which designs software products for companies. Pull cross-functional teams into the research and synthesis of concepts. [10:15]

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Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

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Research Software User Testing Analytic Tools Feedback Software 88

Split

FEBRUARY 24, 2023

For developers, that requires constant pivots, faster response times, and a graceful recovery from failure. Still, against the enormous pressure to continually improve, the best software teams deliver the goods safely and on time. DORA stands for The DevOps Research and Assessment Team. They’re the DORA metrics.

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The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

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ProductPlan

JANUARY 28, 2022

Product consolidation refers to combining several products that sell separately but have overlapping functionality or user personas into one product. If you research product consolidation, you will find it has different meanings according to the audience. There are several reasons for a product team to consolidate its products.

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The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

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Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

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Feedback Software Analytic Tools Product Research User Testing 85

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. ” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. 2: Why they want that outcome.

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Transportation Research Software User Testing Travel 279

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It is how businesses let their target audience know who they are and what they can do and it refers to the words on your site, landing pages, as well as other marketing messages. Let’s get started!

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ProductPlan

OCTOBER 6, 2022

These days I look forward to starting research and discovery with nothing but a hypothesis. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. It’s possible there isn’t a solution to these problems on the market today.

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Product Research User Testing Research Software Feedback Software 88

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). What systems/metrics/processes do we need to measure and track winning?

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Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Jen Murphy – Senior Product Researcher. In London, we focus on improving our support solutions. Those bring Intercom’s features into our customers’ own mobile apps.

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UX Studio: Product Management

JANUARY 11, 2022

If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list.

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The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. It heavily references Laura Klein’s Build Better Products , as well as learnings from my own mistakes. question to keep digging.

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User Testing Customer Feedback Customer Experience Data Visualization 121

UX Planet

MARCH 7, 2024

But once a culture matures, it starts to develop its bad habits. I share the feeling that our design tools, aesthetics, and communities have hit a plateau. Andy Allen, No more boring apps Standardization isn’t exclusive to the design industry. I also nourish a niche little garden where you can find more references.

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Userpilot

NOVEMBER 10, 2022

TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. State of SaaS Report Findings. Common pain point categories.

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Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. Consideration At this stage, prospects research and compare options.

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Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Giving quick access to video tutorials across the app like Loom. Introduce secondary features with in-app tooltips , like Airtable. Providing self-service support with an in-app knowledge base , like Miro.

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Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. Eden Bidani.

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Feedback Software Research Software User Testing Customer Experience 52