The Product Coalition

JUNE 9, 2023

If you do things that are purposeful, you’ll eventually be successful.” — Howard Schultz Several years ago, I found myself in a heated discussion about product roadmaps with a client. This exchange unfolded over weak, black coffee in your typical, bland white-walled corporate conference room. Why not, indeed? That’s simply a byproduct.

Roadmap 119

Roadmap Data Visualization Customer Experience User Testing 119

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. What is product experience?

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

Weak Development Team 305

Weak Development Team Product Research Customer Experience Workshop 305

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards. The dark periods are challenging.

Customer Experience 114

Customer Experience Weak Development Team User Testing Customer Feedback 114

The Product Coalition

MARCH 11, 2020

NAVIGATING THE NATURAL TENSION AMONG STAKEHOLDERS This is the first in a series on product roadmaps. The first post describes why roadmaps matter and who relies upon them. The roadmap is much more than a directive document that tells teams what to do by when. Battleground The product roadmap. Management?—?How

Roadmap 78

Roadmap Weak Development Team User Friction Document 78

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Agile Velocity

MAY 3, 2024

Agile Transformation: Agile Transformation refers to the process of transitioning an organization from traditional, hierarchical, and rigid ways of working to Agile methodologies and practices. Agile Implementation : Agile implementation refers to the tactical execution of Agile methodologies and practices within an organization.

Agile 59

Agile Data Visualization Feedback Software Reporting Tools 59

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Not every Product team in every company has a vision.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts. What is customer fit?

User Testing 89

User Testing Feedback Software Analytic Tools Customer Experience 89

The Product Coalition

FEBRUARY 12, 2024

As a result, the team struggled with how to prepare. I made it no longer than three minutes into the presentation and got this subtle feeling that the team was unprepared. Yeah, I was seemingly in a bad mood. The team was shutting down. I apologized to the team and said we would pick it up next week.

Technical Review 114

Technical Review User Testing Product Research Customer Feedback 114

Mind the Product

OCTOBER 1, 2019

I recently tweeted about timeline roadmaps saying they had to go. I tried a couple of searches while I was testing, including one of my favourites: search for “product roadmap” under the Images tab (whether in Google or Ecosia), and you’ll get a bunch of timelines. So here’s my FAQ on moving from a timeline roadmap.

Roadmap 99

Roadmap Product Research Technical Review Software Review 99

The Product Coalition

FEBRUARY 21, 2020

Every software team out there uses some sort of planning system or tool to do product roadmaps and sprint plans, and yet many are unhappy with the tools, or frustrated at the lack of getting things done, or getting “pointless” things done, and the list goes on. What do the product roadmapping or planning tools offer us?

Roadmap 78

Roadmap Feedback Software Document Weak Development Team 78

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

ProductPlan

AUGUST 4, 2020

In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. First, a shout out to Frank Robinson , a fellow product development pro in Santa Barbara who coined the term “MVP” about 20 years ago. Getting to the MVP.

Weak Development Team 125

Weak Development Team Product Research User Testing Differentiation 125

Roman Pichler

APRIL 19, 2017

Increase Your Referent Power. It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Additionally, keep an eye on market developments, new trends and technologies, and the competition.

Leadership 163

Leadership Weak Development Team User Testing Product Research 163

Mironov Consulting

SEPTEMBER 22, 2020

To delete the letters MVP from roadmaps and product charters. Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. It was a valuable growth for me to be deeply involved in assessing business values and technical feasibility with my team.

Feedback Software 89

Feedback Software Research Software User Testing Product Research 89

Bain Public

MAY 26, 2022

Roadmapping has become a political problem. Over the last decade, there has been advancements in the product world where the CEO is no longer the only one who calls the shots; now, there is a Product Leadership Team (PLT) who is supposed to work collaboratively with the product manager on defining the next set of features of a product.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. Moving beyond the pros and cons of individual decisions, how does your team reflect on the quality of your product development decision making process? Why does it depend?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. Roadmaps are shared. While we don’t know everything that’s been said during a 3-or-6-or-9 month sales effort, good sales teams will have briefed us on hot topics. Demos are shown.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Alchemer Mobile

JULY 16, 2021

Customer retention refers to a brand’s ability to convert customers from one-time buyers to repeat purchasers. Product teams: Customer retention matters to product managers because it’s generally directly related to their mobile app experience. Give customers a voice in deciding what goes on a brand’s product roadmap.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Unfortunately, product leadership culture can get a little messy.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn. That’s it.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. So hiring managers must assess candidates based on a few interactions, a curriculum vitae, and some reference checks. Are they team players? I also want to hire team players.

Development Team Review 62

Development Team Review Weak Development Team User Testing Technical Review 62

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Maintaining templates, guidelines, how-to references and resources.

Product Research 185

Product Research User Testing Weak Development Team Customer Experience 185

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. They also said they wished they had a clearer product roadmap strategy. Know your neighbors Explore your competitors’ apps , and public feedback to document their strengths and weaknesses. What features are most important to them?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Atlassian

FEBRUARY 28, 2022

Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.

Weak Development Team 131

Weak Development Team Research Software Product Research Leadership 131

ProductPlan

JANUARY 28, 2022

Product consolidation refers to combining several products that sell separately but have overlapping functionality or user personas into one product. For example, in the logistics industry, product consolidation refers to finding ways to store and ship products to maximize space and cost savings. What is Product Consolidation?

Research Software 71

Research Software Weak Development Team Customer Experience User Testing 71

Tyner Blain

MARCH 31, 2024

Most people and teams conflate prioritizing and sequencing of work. Going to Market You will develop a go-to-market (GTM) approach which includes multiple releases of your product. Too many teams try and use reskinned project-management tools which are helpful when sequencing instead of being helpful when shaping.

Weak Development Team 59

Weak Development Team Customer Experience Product Research Leadership 59

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. So hiring managers must assess candidates based on a few interactions, a curriculum vitae, and some reference checks. Are they team players? I also want to hire team players.

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

Userpilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Customer analytics refers to the behavioral data SaaS companies collect and analyze to make better business decisions. Teams across your business can benefit from customer data.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Experience 94

ProductPlan

NOVEMBER 3, 2021

Effective product team communication is not about talking to your team more often or providing them with more granular tasks. You want to make sure your team understands why what they’re doing matters. Not just from you to your team, but from them to you, and to each other. What is this data telling us?

Weak Development Team 86

Weak Development Team Product Research Customer Feedback Feedback Software 86

Modus Create

DECEMBER 16, 2021

Product development is exhilarating. There is something special about a team rallying around a vision and creating a product that users love. . Unfortunately, technical debt can do that to your team. Technical debt refers to the cost you accumulate by favoring easy and quick solutions over best practices in engineering.

Reporting Tools 91

Reporting Tools Weak Development Team Management Management 91