Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. Craft a user persona based on quantitative and qualitative research. Add in-app checklists to guide customers through different tasks and lead them to realize the value of your product. What is customer engagement?

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Conduct thorough research to determine your knowledge base structure.

Analytic Tools 67

Analytic Tools Feedback Software Research Software Data Visualization 67

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer focus is about researching and satisfying customer needs.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Personalize in-app experiences based on specific segments and in-app behavior. Conduct in-app microsurveys and NPS surveys for quantitative and qualitative research.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

Document 78

Document Analytic Tools Feedback Software User Testing 78

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. Let’s first take a look at why live chat is such a powerful tool for customer support teams. The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. To prioritize features, do market research, encourage feature requests , and use prototyping and fake door tests to validate your ideas. Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process.

Feedback Software 82

Feedback Software Research Software User Testing Product Research 82

Gainsight

JANUARY 6, 2023

As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Gainsight

AUGUST 12, 2022

Today’s SaaS product managers need to be problem solvers at heart—wearing multiple hats, keeping teams on track, and focusing on metrics. Andre is co-founder and Vice President of Product at Kitch , which helps restaurants manage delivery orders, track couriers, and update menus across delivery apps from a single platform.

Feedback Software 59

Feedback Software Research Software User Testing Customer Experience 59

ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Why are your colleagues not using the new tool A multitude of reasons and excuses for not adopting a new tool exists.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

AUGUST 15, 2023

Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user. Finally, you must analyze customers’ in-app activities after launch to drive retention. What is a product launch marketing plan?

Product launches 76

Product launches User Testing Feedback Software Research Software 76

Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

The Product HQ

APRIL 20, 2024

That means a better grasp of market research, a deep understanding of the bigger picture, and an understanding of how it affects the product management department. Evaluate industry-standard technology and focus on implementing it into current products. Create new products by adopting new technology and processes.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. They surface challenges and try to create a solution for the customer. Every week we review data to identify patterns.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

SEPTEMBER 14, 2022

Product marketing is responsible for market research, product development, branding, advertising, and pricing. On the other hand, product management is responsible for developing the product roadmap, managing the product lifecycle, and working with engineering to bring the product to market. Market Research. Product Development.

Product Research 77

Product Research Feedback Software Research Software Product Marketing 77

Product Talk

FEBRUARY 10, 2021

I also help out with these webinars. I know that Hope and I hear a lot from the teams that we work with that most product people are really eager and they’re really diligent. Teresa: This is something that I see a lot where somebody reads about a framework or a tool or a technique and they fall in love with it. Tweet This.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). What distinguishes one app or software from another? Is User Feedback Critical for Saas Businesses?

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

ProductPlan

MARCH 24, 2020

Have you reviewed your list of New Year’s Resolutions recently? According to research in Inc. But if you set a goal to improve your product roadmapping habits, letting that resolution slide can also harm your product, your company, and your career. Why Good Roadmapping Habits Matter. The same is true for your roadmap.

Roadmap 45

Roadmap Research Software Weak Development Team Product Research 45

ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. Watch the webinar, below! Watch the webinar, below! Also crucial is the ability to gain mindshare when trends and new technologies are still in nascent stages.

Product Strategy 83

Product Strategy Strategy Research Software Technical Review 83

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

Webinar 60

Webinar Agile Product Research Customer Experience 60

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Now your user could be working on your app from home or on the road. 3 Reasons Your User Personas Might Have Changed.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

ProductPlan

MAY 30, 2019

They explore why other solutions aren’t cutting it, and how they’re solving things for the customer with their not-yet-built product. Looking at Apple’s slick and popular product line, it’s obvious they were listening when Steve Jobs said “you have to start with the customer experience and work backwards towards the technology.”.

User Testing 89

User Testing Research Software Customer Experience Data Visualization 89

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Oracle’s research explains how important Customer Success is for businesses. That sounds really overwhelming.

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Our goal is to make each webinar awesome in its own right. Recap from Part 1.

Product Research 163

Product Research User Testing User Friction Research Software 163

ProductPlan

JULY 19, 2021

We find ourselves judging our own experiences, purchases, and solutions. When your boss requests that you use the new ERP system, workplace etiquette requires you to follow up on the request. So what happens when that ERP system uses terminology employees don’t understand? As a consumer, that’s usually not a huge problem.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

ProductPlan

SEPTEMBER 8, 2021

foot fungal cream, a family-sized bag of chips, and a pair of sweatpants) and the apps and services supported by AWS. Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Britannica.com ).

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Gainsight

JANUARY 18, 2021

But in a recent webinar, Chris Battles, Chief Product Officer at Zuora, presented him with a view and definition of Product rarely heard. They are trying to help businesses, no matter the industry, embrace the subscription economy and win it by providing cloud-based software solutions, especially for billing and revenue recognition.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Usersnap

NOVEMBER 4, 2021

The scaling SaaS company often have to find out through practice what the difference is between a product owner vs product manager. For a mooning SaaS company with a medium-sized, sturdy ship in the middle of the thunderous ocean, the difference sometimes feels hazy. Check out our webinars for that now! Scrum review).

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

ProductPlan

DECEMBER 6, 2018

In our recent webinar on essential product management skills , there was a bit of discussion about how specific personality types fare in product management roles. Jung’s theory laid the foundation for decades of continued research into personality types. We posed the question “can introverts succeed in product management?

Product Management 72

Product Management Product Manager Product Research User Testing 72

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? They offered solutions and suggestions for Sys Admins via content in blogs, KB’s, videos and webcasts. Now, we are a systems management solution. Upcoming Events.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40