Gainsight

OCTOBER 4, 2023

And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. Horizon AI is Gainsight’s integrated artificial intelligence. It’s the most advanced, first-to-market AI solution for CS. Enter Horizon AI.

Analytic Tools 52

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Gainsight

APRIL 22, 2024

Two of those steps should involve alignment with your executive team and your top customers. Allison looks at repeated activity, the rate of engagement (liking, commenting, starting threads, providing solutions, etc). From there, she tracks how it all impacts business metrics like product usage, retention, and upsell/deal size.

User Testing 52

User Testing Customer Feedback Customer Experience Product Research 52

Gainsight

JANUARY 24, 2022

Whether it’s a trip or a new product feature. The Design Team at Gainsight also follows a similar process at work. Design at Gainsight. Gainsight Design strives to create innovative and intuitive meaningful experiences for our users, enabling them to achieve their goals easily and efficiently.

User Testing 98

User Testing Customer Feedback Product Research Customer Experience 98

Gainsight

AUGUST 17, 2022

The theme this year is “Unstoppable Together” and the opening keynote by Nick Mehta, CEO of Gainsight, proved just how important that message is for everyone at this moment in time. He said customers now think, “I’m not just going to buy every product out there. Pulse 2022 is officially underway! The reason? Mehta explained. .

Customer Experience 97

Customer Experience Webinar Framework Differentiation 97

Gainsight

DECEMBER 21, 2023

Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. Control over the customer experience.

Customer Experience 52

Customer Experience Customer Feedback Feedback Software User Testing 52

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Gartner is a company that delivers actionable, objective insight to executives and their teams.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

Gainsight

OCTOBER 22, 2020

Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. Mornings are dedicated to team and customer collaboration.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Gainsight

SEPTEMBER 19, 2023

Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. They need to understand customer needs, monitor product usage, and engage with clients effectively. The last thing they need is a complex, convoluted platform that hinders productivity.

Generative AI 52

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Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey.

Research Software 52

Research Software Artificial Inteligence Data Visualization Product Research 52

Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. .

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Gainsight

MARCH 23, 2022

In the ideal world, you would release a product, it would be an instant hit, and customers would purchase it forever. Selling the most products and getting the best business outcomes starts with a smart approach to product lifecycle management. The Importance of Product Lifecycle Management. Missing Out on Opportunities.

Weak Development Team 91

Weak Development Team Customer Experience Customer Feedback Management 91

Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. But why now? Who Is UiPath and What Do They Do Best?

Technical Review 97

Technical Review Customer Experience Customer Feedback Software Review 97

Gainsight

SEPTEMBER 8, 2023

That’s why Gainsight, in partnership with Benchmarkit (formerly called RevOps Squared), surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. Initially, it was seen as a support function, focused on resolving customer issues and ensuring they were satisfied with the product or service.

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. Book a demo today to learn more!

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Our team’s vision, focus, talents, and hard work were central to achieving this milestone. The problem?

Education 40

Education Vision Customer Experience Differentiation 40

Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Gainsight

JUNE 20, 2022

The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. Why hasn’t it eroded the perceived value that buyers think they’re getting from those products or services?

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. At Gainsight, we’ve redefined Community as a lever for a durable business. And finally, it’s about the customer experience.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Gainsight

APRIL 22, 2021

New geographies, products, verticals, and channels may mask this effect, but it’s still undeniable and real. As the CEO of Gainsight, however, I’ve met thousands of SaaS CEOs over the years who have gone through the growth journey. Early on, our target market here at Gainsight was primarily “SaaS companies with CSM teams.”

Analytic Tools 120

Analytic Tools Feedback Software Data Visualization Customer Feedback 120

Gainsight

JANUARY 26, 2022

the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value to all parts of your business, whether Product, Sales, or Marketing. When they reach that goal, they have the ability to share that news to your Sales team.

Feedback Software 111

Feedback Software Analytic Tools Reporting Tools Data Visualization 111

Gainsight

SEPTEMBER 21, 2020

At Gainsight, we pride ourselves in using data to make better decisions for our customers and the community. Having completed 1000+ implementations at Gainsight, we have access to rich data and learnings to analyze how our Time To Value (TTV) has been trending over time and what causes delays in the metric.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

Gainsight

JUNE 2, 2022

Now, the experience is back! Gainsight wants to celebrate you! One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. No other event has the level of brain trust that Gainsight has invited. We are about product-led growth.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

OCTOBER 11, 2022

SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. CSM requires increasingly large teams and cross-functional participation to help customers realize value. Why a Customer Success Management Platform? . We couldn’t agree more.

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

Gainsight

APRIL 8, 2020

I find myself racked with questions around how to think about re-forecasting the business, which product lines would be most impactful to customers in this environment, what special promotions might we offer, and ways we can alter prospecting efforts, to drive maximum yield. Gainsight Renewal Center Forecast View.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

Gainsight

MAY 24, 2022

Product managers know this all too well. While it earned them positive PR, they also faced some backlash from people who didn’t think the solution was enough. We ask for fewer meetings but the right solution may be as simple as a more thoughtful meeting schedule with longer blocks of free time to focus. .

Analytic Tools 105

Analytic Tools Research Software Data Visualization Customer Experience 105

Gainsight

APRIL 12, 2023

I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. In February 2023, I hit my 10-year anniversary (or “Gainaversary,” as we say) of running Gainsight. As such, we always try to find the best in each person at Gainsight.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. There are different paths towards product innovation. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

Gainsight

OCTOBER 5, 2022

As Gainsight CEO Nick Mehta pointed out recently in an article for Inc. , And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. In a recurring revenue world, success isn’t defined by the product or the sales process.

Customer Experience 59

Customer Experience Feedback Software User Testing Customer Feedback 59

Gainsight

APRIL 23, 2021

She and her team created the ultimate customer journey. You’ve been an incredible friend to Gainsight and the whole CS community. I am also responsible for the support team, delivering 24 by 7 technical support. Nick: What’s the mission of your team and organization? Tell me about your organization and what it does.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software User Testing 76

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” The addition of inSided to Gainsight’s existing portfolio of products created a market-leading Digital Customer Success solution.

Reporting Tools 52

Reporting Tools Customer Experience Education Customer Feedback 52

Gainsight

JULY 25, 2022

But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness. For starters, when CFOs look to tighten their software budgets, they’re looking to keep the solutions that their team uses daily and that have an impact on Net Revenue Retention (NRR). They rely on your product.

Research Software 64

Research Software Strategy Customer Experience User Testing 64

Gainsight

SEPTEMBER 12, 2022

To dig deep on exactly what to do to build durable growth through CS, Gainsight CCO Kellie Capote sat down with CCO rock stars from VMware to DocuSign. with Jeff Heckler, Director of Customer Success Solutions, MarketSource Inc. How to get your CS and Product teams working in perfect harmony.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Strategy 52

Gainsight

OCTOBER 14, 2022

These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight. Customer Experience . “What is ROI?

User Friction 52

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Gainsight

DECEMBER 19, 2022

Well, in more ways than one, Customer Success (CS) teams today are probably facing something similar with everything that seems to be going on in the elusive economic landscape. For CS teams, this means consolidation or reduction in tools and potentially hiring freezes as well. Think About Scale and Repeatability.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Software Review 52

Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? In a world full of products offering the same results as yours, one of the best ways to stand out is through your product experience. They build a product that people want to use. REGISTER NOW.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

Userpilot

JUNE 4, 2021

Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. WalkMe is a cloud-based platform that helps product managers and customer success managers to manage in-app experiences and create product tours. We’ve got you!

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59