Ask Benny

FEBRUARY 2, 2018

If you are lucky, there is someone in the company that has thought about your on-boarding, but many times especially if this is a small startup, there isn’t. As a product manager, you need to get fast into all aspects: vision, strategy, business, marketing, sales, product, user experience, technical, development process, etc.

Technical Advisors 84

Technical Advisors Product Management Product Manager Customer Experience 84

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 86

Data Visualization Technical Review Reporting Tools Technical Advisors 86

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Bill: Sure, absolutely. We got acquired by the large U.S.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. For the more tech-savvy product marketers out there, you can signal the task completion to your onboarding software by creating a custom event called "Task XYZ is complete." For non-technical product managers, this is a huge win. Get a demo today! Userguiding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

The Product Coalition

FEBRUARY 2, 2018

If you are lucky, there is someone in the company that has thought about your on-boarding, but many times, especially if this is a small startup, there isn’t. I have just landed into such a situation, starting as a VP product in a small startup. I would advise you differently. Your first meetings should be a ‘get to know’.

Technical Advisors 60

Technical Advisors Product Management Product Manager Onboarding KPIs 60

Intercom, Inc.

JANUARY 14, 2021

I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData. How to use technology to create something. I need to learn how to build a business and learn how to get others excited to join me, not just tinker with the technology.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mind the Product

DECEMBER 8, 2017

By defining these early in the development process, a product designer can advise you on how to hit your targets, as well as point out things to avoid. Many companies forget that it is advisable to keep product specifications restrained. The Lily Drone: Famous for an ambitious design that was too costly to produce.

Technical Advisors 73

Technical Advisors Certifications Customer Experience Wireless 73

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Sachin Rekhi

JANUARY 27, 2013

The role of product management in technology firms is a critically important one that is often misunderstood. What I most often advise is to err on the side of fewer features for the benefit of getting the product out sooner to optimize for learning.

Technical Advisors 62

Technical Advisors Product Management Product Manager Technical Review 62

Product Bookshelf

JANUARY 31, 2017

The book starts with Sean agreeing to be the first product manager at Alpha Technology Ventures. different skills are needed in startups than in mature companies). This list is particularly useful for a product manager who came to the role from a technical team and may not have previously reviewed this type of information.

Technical Advisors 48

Technical Advisors Product Management Product Manager Technical Review 48

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Your non-technical product managers and product marketing managers will certainly thank you! Get a demo today!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

AUGUST 31, 2020

She enjoyed the startup environment even though she was performing “a thousand different jobs.” At an annual Autodesk engineering technical conference two years ago, Amy took the stage to address this very issue wearing a Peloton shirt and told the audience the story of the Peloton subscription experience.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately. It’s impossible for one person to do.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. Yet, only a few have this “sense” when coming into Product, they argue.

Enterprise 113

Enterprise User Testing Feedback Software Technical Advisors 113

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Amplitude

JUNE 8, 2017

Hailing from a tenured career in product management, she was just super passionate about working with startups. “I I had become pretty active as a mentor and advisor to various startups and really enjoyed it! So I was exploring some ideas of my own and also meeting a lot of startups, typically in an advisory capacity.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Product Bookshelf

SEPTEMBER 14, 2020

OKRs were brought from Intel to Google by John Doerr where the method gained popularity within the high tech and startup communities. Environments which embrace Agile principles find an affinity with OKRs due to the way the methodology sets success criteria, emphasizes learning, and allows teams to establish solutions.

Technical Advisors 62

Technical Advisors CTO Coach Technical Review CTO 62

Usersnap

JUNE 15, 2023

Identifying users’ needs, wants, and problems In today’s world, there’s no such thing as a perfect digital product, all thanks to evolving customer expectations and the emergence of new technologies. So, I’d advise you to With Usersnap, you can smartly manage feedback from both internal and external stakeholders in one place.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

UX Studio: Product Management

MARCH 28, 2022

Is it technical details, customer insights or revenue and money? Bill Campbell was a legendary coach who worked with some of the biggest product leaders in the tech industry. He often visited the meetings run by these super powerful tech executives and spent time making sure they become better in running them. “To

Weak Development Team 110

Weak Development Team User Testing Data Visualization Customer Feedback 110

Department of Product

JUNE 27, 2022

Who does technical leadership? Typically I’ve seen these be called Business Review meetings. When I was at Gremlin, we copied Amazon’s approach, and had these meetings: A “weekly business review” meeting, with local leadership. A “monthly business review” meeting. Who does project management?

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

The Product Coalition

MARCH 30, 2019

Payment Processors : For the sake of simplicity, think of payment processors as technical arm of acquiring bank. Technically, the authorization leg is also called BASE 1 and clearing/settlement leg is called BASE 2. The acquiring bank advises the merchant to justify the sale with any validations he/she can.

Banking 60

Banking Technical Advisors Systems Review Customer Experience 60

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 Mid-sized SaaS businesses with product teams: At $249 a month, Userpilot is going to be expensive for really small startups. However, a lot of reviews cite the speed of the platform to load as a bit of a problem.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Business of Software Conference

JUNE 29, 2020

So I was a startup CEO from 2009 to 2011, somebody else’s startup- I don’t recommend becoming the CEO of somebody else’s startup it’s not very fun – and I learned which I’m sure many of you have had this experience that I’ve been talking with people on my team and I was expressing an opinion.

User Testing 59

User Testing Feedback Software Research Software Product Research 59