Mironov Consulting
OCTOBER 19, 2022
That’s great training for field sales engineers or support teams, but shallow for application developers. Or partner with a real professional services firm which explicitly sells the time and expertise of its technical staff. When But fixing what’s broken still belongs to whoever broke it. [2]
Mind the Product
NOVEMBER 30, 2017
TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.
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Userpilot
SEPTEMBER 2, 2022
In this article, we’ll look at various customer training tools available on the market. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What are the benefits of using customer training software?
Amplitude
JANUARY 27, 2021
Everyone in your tech company should spend time with customers weekly. In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. Do customer support. NPS, in product feedback, review sites) follow up with customers who reply in a personalized way.
Gainsight
AUGUST 24, 2020
Through the series of tweets, he argued that as cloud and SaaS technology business models become mainstream, the notions of “pre-sales” and “post-sales” have become antiquated: “However, with the shift to bottom-up, this role is changing. What does a leader of Customer Success, Professional Services, Support, Training, etc.
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