The Product Coalition

MARCH 16, 2021

Using this framework helps teams to communicate more effectively, and understand how each piece of work contributes towards a bigger picture. User stories are an important part of product development, which means they’re something that any product manager worth their salt needs to master! This is key for user-focused product development.

User Testing 115

User Testing Agile Customer Experience Certifications 115

Intercom, Inc.

JUNE 6, 2018

They come to us looking for a messaging tool that will have a demonstrable impact on their business, not just another communications channel. With that in mind, we’ve redesigned our Messenger so that it’s easier than ever before for customers to take action in the messenger. Book meetings with your best leads automatically. I’m booked then.

Product Research 179

Product Research Demo Data Visualization Customer Experience 179

Userpilot

APRIL 30, 2021

NB Communication. For web design and conversion optimization, consider NB Communication. On-page SEO: includes creating quality content (see below), image alt tags, responsive design, internal links and title tags. Social media is perhaps best used as a way to distribute your content and build a sense of community.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Intercom, Inc.

DECEMBER 21, 2021

In this roundup of the year’s best bits, you’ll hear from: Karen Peacock , Intercom CEO. Hubert Palan , founder and CEO of Productboard. Amanda Renteria , CEO for Code for America. Productboard founder and CEO Hubert Palan on mastering product strategy. Zanade Mann , founder of Black Women’s Business Collective.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

DECEMBER 23, 2020

We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? It goes without saying that this year, the news has been completely hijacked by the global pandemic.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

AUGUST 15, 2022

Product positioning is not only about what your product does and for whom, but also how you communicate these things to your target audience. User personas will allow you to fully understand why they’re working to achieve a certain goal. Additionally, user personas allow you to focus on specific pain points. Feature adoption funnel.

Product Marketing 97

Product Marketing Feedback Software User Testing Marketing 97

Gainsight

MARCH 20, 2020

What was communicated as being important yesterday may have shifted over 24 hours. Due to changes in communication, a once-hierarchical organization may flatten to allow for better collaboration. Embrace the change around how you communicate, how you conduct meetings and how you collaborate. Be flexible. Positive reinforcement.

Customer Experience 59

Customer Experience Technical Review Software Review Reporting Tools 59

BrainMates

NOVEMBER 27, 2022

With cash in the bank and fire in their bellies, the Pets.com owners spent big in marketing communications and developed a brand around a sock puppet character that was regarded as either hugely entertaining or incredibly irritating. In other instances, it was a case of growing too big too soon. Here’s The Product – Start Marketing Now!

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

Intercom, Inc.

DECEMBER 9, 2021

“In the digital space, more than ever, we are listening to sounds that communicate information to us” For example, there’s a small laundrette around the corner from where I live. ?. Note: This episode contains notification sounds, ambience, and music. Some people, it turns out, love, and some people hate.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

The Product Cafe

DECEMBER 8, 2022

AI can also be used to have daily communications with your users which would otherwise cost a PM a lot of time. Click here to access the codable music video: [link] Tarika Barrett, CEO of Girls Who Code said “We know firsthand that girls and young women are some of today’s most powerful creators and change-makers.

Artificial Inteligence 52

Artificial Inteligence Research Software User Testing Product Research 52

Userpilot

MAY 18, 2021

The key is to know which users to focus on, when to engage them and how to frame your intentions. As Kate Taylor, Head of Customer Experience at Notion, points out: “Self-serve isn’t about competing with sales, it’s about creating a healthier funnel. There are trade-offs and tensions along the way, but you need to stay the course. Conclusion.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Experience 98

Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Roy Madden

NOVEMBER 3, 2021

Chris Pickard, Cyber Threat Intelligence, and Adam Thomas, Vulnerability Analyst, lead the cyber threat intelligence (CTI) team at Airbus Cybersecurity in the UK. The team has since grown significantly, but just a few years ago they were a small team with painfully manual processes for gathering threat intelligence.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

Indicative

JUNE 18, 2018

That’s the mission of WearWorks, to use haptic communication — nonverbal cues through touch — to help blind and visually impaired people lead more independent lives. That’s the mission of WearWorks, to use haptic communication — nonverbal cues through touch — to help blind and visually impaired people lead more independent lives.

Analytic Tools 53

Analytic Tools Data Visualization Customer Experience Healthcare 53

The Product Coalition

MAY 20, 2020

Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. Good data visualization helps you to unlock new insights, monitor your KPIs, understand user behaviour, and effectively communicate data with non-tech teammates. Why is Data Visualization important for Product Managers?

Data Visualization 86

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 86

The Product Guy

SEPTEMBER 27, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Adrienne Tan CEO, Brainmates. Better Products. Better Product People.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Adrienne Tan CEO, Brainmates. Better Products. Better Product People.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

The Product Guy

JANUARY 5, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Adrienne Tan CEO, Brainmates. Better Products. Better Product People.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Alchemer Mobile

APRIL 14, 2020

Coffee and PMs are the perfect blend. Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Dropbox, Concur, and Stripe. How do you give yourself the space to make those big bets? Christy: All right. Hello everybody, and welcome to the Coffee Chat with PMs.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

ProductPlan

MAY 21, 2019

The price tag may have lots of zeros and commas in it. Communicate early and often. Before your two CEOs shook hands on this deal, both companies had existing plans for their products and technologies. Shaun Juncal. Product Marketing. ProductPlan. Surviving an acquisition: 9 tips for product managers. Sync up on roadmaps.

User Friction 67

User Friction Research Software User Testing Customer Experience 67

The Product Guy

FEBRUARY 18, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Adrienne Tan CEO, Brainmates. Better Products. Better Product People.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

Gainsight

JANUARY 17, 2020

Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. We tag each piece of feedback with the impacted account, the feature area, and its priority to the customer. There is no shortage of feedback these days. But what is everyone doing with it?

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

MARCH 20, 2020

In his recent post, Ben Horowitz discussed the difference between being a War-Time and Peace Time CEO : "In wartime, a company is fending off an imminent existential threat. (…) Such a threat can come from […] competition, dramatic macroeconomic change, market change, supply chain change, and so forth.

Customer Experience 74

Customer Experience Onboarding KPIs Banking Travel 74

The Product Guy

DECEMBER 15, 2016

You get much better two way communication,” he said. But the prerequisites to landing a product management job are often ambiguous or seemingly unattainable. As is the case for most product management processes, having empathy is the key when it comes to making a match. Product management is not glamorous. It’s very diplomatic and political.

User Testing 60

User Testing Customer Experience Customer Feedback Product Research 60

Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Product Guy

FEBRUARY 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Adrienne Tan CEO, Brainmates. Better Products. Better Product People.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Adrienne Tan CEO, Brainmates. Better Products. Better Product People.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Adrienne Tan CEO, Brainmates. Better Products. Better Product People.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Userpilot

JUNE 9, 2022

As Gregory S, a CEO of a small business(50 or fewer emp.). Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. What problems are you solving with the product? WalkmeReviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

MARCH 19, 2019

Elon Musk, CEO of Tesla Motors. Yes, your developers are passionate about cutting edge innovations and want to exceed expectations in all aspects of design. But that does not guarantee customer buy-in. Many software and internet companies with great product ideas and rocket high initial growth rates have failed to achieve product/market fit.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

The Product Coalition

JUNE 5, 2018

Here are some of the highlights from the Q&A with Aly Mahan (Director of Customer Success at Receptive) and Hannah Chaplin (CEO at Receptive). You can automate a lot of this with auto-tagging. They are an impressive bunch who are cracking into a huge market with their new product. What’s your priority? Q7: Prospect Feedback?—?How

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

Usersnap

JUNE 30, 2022

This gets rid of phone tags, email chains, and tedious back-and-forths. If you’ve worked remotely during the past year, you may have used Slack, which is a communication software. If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Luckily, you’re not alone!

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

SEPTEMBER 8, 2021

To reduce the odds of this happening, we've created this definitive guide to product tours, which contains all the best practices that we've learned from working with hundreds of SaaS businesses. Let's get into it. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Software Review 95

Userpilot

APRIL 6, 2021

SaaS CEOs should consider aligning performance incentives for their entire company around retention, not just those of the Customer Success department. Source: Onsizzle. Hyperbole much? Not really. There’s no metric in SaaS businesses that correlates with profitability more than retention. What is Customer Retention? Fill empty states 5.

Feedback Software 54

Feedback Software Research Software User Testing Customer Experience 54

Intercom, Inc.

JUNE 15, 2021

Agile and customer support are a natural fit; collaboration and communication are at the heart of both agile principles and high-quality conversational support experiences. Strong support teams put the customer’s needs at the heart of everything, from the processes they develop to the software they choose to implement them.

Agile 235

Agile Feedback Software User Testing Customer Feedback 235

Business of Software Conference

JUNE 27, 2019

You just tag people with one of these words to clarify their role on a project. So if I tag you as responsible it means that you’re gonna be responsible for some activity or some task on the project. And usually most of the people on the project get tagged with responsible and they could be responsible for different things.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Business of Software Conference

APRIL 9, 2021

So I think one of the biggest question that people keep asking a lot is around productivity, and like how do you stay productive? But it I think, it like Natalie was saying it’s all about the uncertainty. So given a clear expectation, like work half the time, and that’s plenty, I think that everybody can can work with that.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40