Alchemer Mobile

FEBRUARY 18, 2021

Listen to your customers by proactively asking for feedback. Tag common errors to help prioritize your product roadmap and identify high-priority bugs faster. Start tracking customer emotion as a key data point now so you can see changes over time. Make it easy and fast for people to contact you with questions, issues, or feedback.

Travel 230

Travel Feedback Software User Testing Strategy 230

The Product Coalition

MARCH 6, 2024

It was an app that you could use to read the news, listen to the radio, and even set an alarm clock where you could “wake up with the ABC” —  yes, you read that right! In essence, their flagship app was trying to be everything for everyone. No kidding!

Research Software 131

Research Software User Testing Customer Experience Data Visualization 131

Intercom, Inc.

APRIL 6, 2020

By talking, and more importantly, listening to our members we have heard how drivers are looking for everyday cars for everyday use. We tag every conversation that comes in now and it’s helping us to analyze and report back on what the big failure demands are that we can improve on.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Userpilot

JULY 27, 2021

With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. Listen to your customer's feedback and prioritize your roadmap where it makes sense. NPS response tagging to identify recurring issues in your SaaS. Get a Userpilot Demo and see how.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Intercom, Inc.

FEBRUARY 18, 2020

Sometimes we would end up being double booked and unable to join a meeting to listen in. “I focused on assessing how well we were executing best practices” To ensure we all received the same types and quality of feedback, I created a template for the team to fill out after they had listened to their partner’s customer call.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Intercom, Inc.

JANUARY 20, 2021

That means actually talking to them and listening to their stories. Listen to the words customers use. For example, looking through all the messages tagged with #billing in your Inbox will give you a bird’s eye view of not only the common problems themselves, but also the different ways customers can describe those same problems.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

The Product Coalition

JULY 8, 2021

Morgan Chase’s team has tagged as important. Now, financial companies are using NLP-powered tools and software able to ‘read’ the documents and ‘listen’ to the conference calls to summarize and categorize key information for human analysts. The bank uses NLP to automate the process of reviewing large amounts of legal documents.

Data Visualization 154

Data Visualization Reporting Tools Analytic Tools Banking 154

Userpilot

AUGUST 10, 2023

A product adoption platform like Userpilot will enable you to create and trigger surveys contextually across the customer journey and tag responses to identify patterns. Ask open-ended questions and listen actively. Tag open-ended responses to spot patterns correlating with scores NPS analysis is an important part of the feedback loop.

Product Research 93

Product Research Feedback Software Analytic Tools Data Visualization 93

Intercom, Inc.

MAY 30, 2019

You can listen to our full conversation above, or read some highlights of our conversation below. Paul: For the launch of Product Tours, the first job of the Tours team is to stay together and listen and talk and listen further, and then start working on better and better and better versions of the product.

User Testing 194

User Testing Feedback Software Customer Feedback Data Visualization 194

Userpilot

OCTOBER 17, 2023

Since you’ll need software to truly leverage consumer insights, let’s go over three of the best customer insight tools we know, including: Userpilot for collecting and analyzing data through event tracking, feature tagging, and surveys. Take time to actually listen to your user’s feedback and solve the root of the problem.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Lenny Rachitsky

MARCH 21, 2024

Listen now on Apple , Spotify , Overcast , and YouTube. Costs vary, typically ranging from $10k to $20k for one-time stories, while retainers start around $10k per month for boutique agencies. Find the transcript for this episode and all past episodes at: [link]. Today’s transcript will be live by 8 a.m.

Reporting Tools 90

Reporting Tools B2B Customer Experience Startups 90

Lenny Rachitsky

APRIL 4, 2024

Listen now on Apple , Spotify , Overcast , and YouTube. Delegate tasks you don’t excel in or enjoy, or structure your role to minimize exposure to them. Document, iterate, and clarify cultural elements to reflect past, present, and future aspirations. HubSpot uses a “flashtag” framework to convey the strength of feedback.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

The Product Cafe

APRIL 6, 2023

Bye-bye Bad Buys: Here’s Amazon's 'Frequently Returned' Tag to the Rescue! Amazon has frequently introduced returned tags to their products. Here is where this new tag becomes our shopping life-saver. Be clear and concise in your communication and listen to feedback from your team and customers.

Product Strategy 52

Product Strategy Strategy User Testing Customer Feedback 52

Userpilot

FEBRUARY 24, 2023

That’s why you should choose analytics tools that support tagging and analysis of qualitative responses. Analyzing qualitative feedback , on the other hand, is more challenging and time-consuming, especially if you don’t have appropriate tools that allow you to tag responses. NPS qualitative response tagging in Userpilot.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

NOVEMBER 28, 2022

With a solid feedback tool, you can create different types of contextual microsurveys , customize them, set frequency intervals and behavior triggers for the surveys, add qualitative follow-up questions, and use response tagging to detect trends. Listen to your customers at every stage of their journey.

User Testing 97

User Testing Feedback Software Customer Feedback Data Visualization 97

Userpilot

MAY 31, 2023

Using feature tags to understand how users interact with your core features. Examples could be posting a message, uploading a video, or listening to a podcast. Track feature usage with feature tags Tracking feature usage with feature tags helps determine which features customers use most and where they spend most of their time.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 96

The Product Coalition

FEBRUARY 15, 2021

Without the app, users used to listen to music and meditation pieces in online streaming apps such as Youtube or Spotify to sleep better. There are programs tagged as “Pro” which motivate the user to practice more and reach a higher level. Calm was featured as the #1 meditation app in the world and Apple’s app of the year in 2017.

Customer Experience 177

Customer Experience Vision Branding Marketing 177

Userpilot

SEPTEMBER 16, 2022

You should collect user feedback and use social media listening tools to understand customers’ problems. Feature tagging option in Userpilot. Moreover, you should use NPS tagging to add more context to the responses. NPS response tagging. You can tag any UI element that will trigger any time a customer clicks on it.

User Testing 91

User Testing Customer Feedback Customer Experience Data Visualization 91

Userpilot

MARCH 23, 2023

You can tag UI patterns to identify these features, and then proactively engage these users with the relevant advanced features they haven’t adopted yet. For this purpose, a tool like Userpilot is great for tagging features and analyzing product usage data. Tag NPS responses in Userpilot. Userpilot churn survey.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Intercom, Inc.

MAY 6, 2020

We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Custom data attributes and conversation tags have also been improved to give your teams more insights as they chat with customers.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Userpilot

NOVEMBER 30, 2023

The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. The 4 main stages of UX research are Discovery, Exploring, Testing, and Listening. What are the 4 phases of the UX project process?

Product Research 97

Product Research User Testing Research Software Data Visualization 97

Mind the Product

APRIL 1, 2020

I take every opportunity to introduce ProductTank to anyone who will listen! I think of a meetup more like a dinner party with a special guest rather than a presentation and name tags. In fact, I’ve stopped even doing name tags! Instead, we spend a lot more time mingling and having Q&As than listening to presentations.

Product Research 121

Product Research Events User Testing Customer Experience 121

Userpilot

APRIL 23, 2023

Userpilot is the best platform to measure product health metrics for its multiple features to collect data, tag specific features, analyze product engagement , and create and send microsurveys to measure customer satisfaction. Userpilot takes it a step ahead by letting you tag features and measure usage, that too without any coding knowledge.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 91

People-First Product Leadership

MAY 14, 2023

Upon entering the gathering, we picked up our name tags. Share People-First Product Leadership How to Listen Well to Build Trust Building on the prior article, showing up with empathy can help reduce the stress your team is feeling during times of change. One powerful way to show empathy is listening.

Customer Experience 52

Customer Experience User Friction Events Article 52

Mind the Product

JULY 19, 2019

To improve the listening experience, we interviewed users in different cities, asked for their feedback, and came up with personalisation concepts inspired by “artist communities”. These artist communities are clusters of artists who are often listened to together by similar sorts of users.

User Testing 90

User Testing Feedback Software Research Software Data Visualization 90

UX Planet

JANUARY 4, 2024

Listen to their stories, engage in open conversations, and amplify their voices in your networks. Share this article, comment your views on this, spark conversations about accessibility, and tag your friends and colleagues to join the movement. Remember, representation matters, and everyone’s effort can make a world of difference. [3A]

Reporting Tools 52

Reporting Tools Construction Research Software Feedback Software 52

Userpilot

SEPTEMBER 12, 2022

Listen to your unhappy customers and offer help. For example, you can use Userpilot to tag NPS responses, reach out to detractors who replied with a complaint like “missing automation feature” and offer dedicated help with that pain point. Tagging NPS responses on Userpilot. Emotional design engagement. His reaction?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

APRIL 11, 2023

Tag NPS responses to identify the reason(s) for any dissatisfaction among customers. Tag and track NPS responses in your Userpilot dashboard. In-app surveys : Improve the product for current customers by listening to their experience. Feature tagging and heatmaps : Monitor customer interactions across a wide variety of features.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

AUGUST 31, 2021

Go check out the lineup to listen to and connect with our 25 amazing speakers. ?? We’ll show you how to tag qualitative follow-up responses. Carlos Gonzalez de Villaumbrosia – Founder & CEO, Product School. Nimrod Priell – Ex-Facebook Product Lead and Founder & CEO of Cord. …and many, many more!

Onboarding KPIs 93

Onboarding KPIs Workshop Customer Experience Product Research 93

Intercom, Inc.

JUNE 4, 2019

Product managers have the onus to be deeply attentive listeners. As our co-founder Des Traynor once wrote , “If your product team isn’t taking roadmap input from your sales team, you’re not listening to the potential market. It’s a game of endless Bayesian inference with an overwhelming amount of directions.

Roadmap 187

Roadmap Data Visualization Marketing User Testing 187

Userpilot

JULY 20, 2023

Weak customer relationships (resulting from not listening through regular customer feedback surveys ). Track feature usage to understand customer engagement Use tools like Userpilot to tag features and monitor how users engage with them. Feature tags can also show you features users interacted with but haven’t adopted.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools Data Visualization 95

Userpilot

SEPTEMBER 7, 2022

surveying, discovery calls, social listening, etc.). To monitor feature usage, use Userpilot’s Feature Tagging tool. Tag NPS responses to understand the reason behind the scores. You can also tag NPS responses to get more insights into the given scores. Userpilot NPS response tagging feature.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

UserVoice

MARCH 7, 2017

Tag along when you can. Support staff should be able to flag or tag a case as a possible enhancement, which would ideally show up in your inbox, your view of the system or in a report generated by the support team on a regular basis. Regardless of whether it’s an intern or a CEO, it’s your role to always be listening and considerate.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Intercom, Inc.

JANUARY 5, 2023

“Expectations have risen and a lot of companies haven’t been listening. ” Expectations have risen and a lot of companies haven’t been listening. Liam: I suppose listeners will be familiar with several kinds of large companies. ” Can you explain what that means for our listeners?

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

OCTOBER 20, 2023

Predict and proactively address potential churn from negative sentiment While listening to your satisfied customers is important, hearing out your passives and detractors is arguably more paramount. Listening to both types of feedback is the only path toward improving customer satisfaction. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Usersnap

APRIL 5, 2023

Cost-to-Serve Improved customer experience and listening to your customers has a direct impact on improved processes and streamlined workflows. After you have chosen your investment-”arsenal”, you have to give them a price tag. 1 point) in your score could financially mean for your customer retention or your sales.

Feedback Software 59

Feedback Software Customer Feedback User Testing Customer Experience 59

The Product Coalition

JULY 1, 2021

If you need to build a case for an API platform that comes from a pure cost perspective (some organisations listen more closely to this), then some costs to add to your engineer’s estimates are: Cost of engineering support (e.g.

Analytic Tools 123

Analytic Tools Technical Review Software Review Customer Experience 123