Userpilot

FEBRUARY 25, 2024

Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Those who show interest through actions like signing up for webinars or trials. By tagging and naming each event, you systematically track interactions across the customer journey.

Data Visualization 102

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 102

Userpilot

DECEMBER 19, 2022

With Userpilot, you can use feature tagging to analyze customer interaction with different features and use native tooltips to drive attention to features they aren't using. Feature tagging with Userpilot. Userpilot allows you to pair feature tags with the heatmaps to provide more actionable insights.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Intercom, Inc.

SEPTEMBER 7, 2018

Increase webinar registration with the Zoom Webinars app. Reach a wider audience by featuring upcoming webinars on your Messenger home screen or sharing them in conversations, messages, or custom bots. Make it easy for visitors and users to see the details of each webinar and register in just two clicks.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

FEBRUARY 14, 2024

This includes customer behavior, in-app user engagement , and feedback data from Userpilot analytics and in-app surveys : flows, checklists , NPS , forms, feature tags, and button-tracked events (and associated data). Thanks to Userpilot’s feature tags, they can monitor every click , hover, and text input.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

OCTOBER 10, 2022

To improve adoption, use walkthroughs to improve feature discovery , send in-app feature announcements , arrange webinars to guide customers, use secondary onboarding to unlock advanced features, and collect user feedback and act on it. Organize webinars to explain the new features to existing users. Secondary onboarding webinar.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. For instance, you tag features that users need in secondary onboarding to see how they are interacting with them. Feature tagging in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for digital adoption and it comes with features such as tooltips, feature tags, interactive walkthroughs, and in-app announcements. GainsightPX’s feature tags If you want to improve feature adoption , you must monitor how users are engaging with it. Let’s get started! Product Mapper.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 21, 2024

Analyzing customer behavior with feature tags and event tracking to identify and address friction points. For example, you can start hosting webinars if your target audience is into learning more about their JTBDs. Userpilot ’s webinars designed to acquire and engage customers. Userpilot ’s product analytics.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Intercom, Inc.

MAY 6, 2020

Register for our May 13th webinar. Custom data attributes and conversation tags have also been improved to give your teams more insights as they chat with customers. Join our May 13th webinar to get more tips on how these new features work together. Want to see them in action? The post Built for you: Resolution Bot, API 2.0,

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Run webinars to educate customers on new features or updates. However, let’s understand when it’s best to use a webinar instead. You can separate the response tag answers into groups.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

NOVEMBER 16, 2022

Create webinars to help customers master their skills. Your adoption program can be webinars , tutorials, or help articles created to help new customers make the most of your product. The common ones include heatmaps, feature tagging, and product usage analytics. Feature tagging in Userpilot. Userpilot webinar.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

APRIL 22, 2024

Learn about secondary onboarding on this free webinar. This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant. Inviting users to register for a webinar with Userpilot. an engagement loop ).

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

AUGUST 29, 2022

Launching NPS surveys and tag responses to identify which keywords are linked to promoters or detractors. You can try to—for example—grant access to a live webinar training after your customer signs up for a trial, just like we do on Userpilot: Offering webinar training right from the welcome sequence.

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Tagging important events and features for customer jobs to be done (JBTDs) helps you understand the value of the features to customers. Webinars offer a platform to show customers how to leverage features through use cases.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Userpilot

APRIL 18, 2023

Provide product training via live webinars. Send NPS surveys periodically to measure customer loyalty and tag responses. Provide product training by hosting webinars Educating users about your product is a crucial customer success responsibility. Tagging NPS responses with Userpilot. Avoid churn with cancellation flows.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 12, 2022

customer support, knowledge base , product functionality, blogs, webinars, etc.). Use Userpilot Feature Tagging to monitor customer touch points inside the product (aka track product usage), and create tooltips to navigate users throughout the product to improve product adoption. How to tag any feature in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

DECEMBER 21, 2022

It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. Feature tagging: Tag any UI element and track how different segments of users engage with parts of your product. Create user segments in Userpilot.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

FEBRUARY 26, 2023

You can do this using feature tagging and heatmaps to tag and observe customer interactions with different UI elements. Feature tagging also reveals areas where users’ activities tail off significantly. Userpilot heatmap and feature tagging. One way to educate customers is through webinars or an academy.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Userpilot

APRIL 8, 2022

Both products allow you to edit the NPS questions , target different user segments and analyze the data; additionally, Userpilot allows response tagging for more detailed analytics and segmentation capabilities. A fast response time, and informative training webinar sessions. NPS response tagging in Userpilot. I’m a fan.”

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

FEBRUARY 26, 2023

Its analytics functionality includes advanced segmentation , feature tagging, creating and tracking custom events , product experimentation with A/B tests, sending in-app messages , and analyzing user sentiment. Feature tagging: It allows you to track how different user segments engage with different parts of your product.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Software Review 97

Userpilot

JANUARY 12, 2023

Use feature tags, Heatmaps, and NPS. Three ways to do it: Feature tagging. Tag different UI elements to see how users interact with them. Building feature tags with Userpilot. You can couple feature tagging with heatmaps to learn about customer behavior toward a specific feature. Increase customer retention rate.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 31, 2023

You can detect at-risk customers by tracking in-app feature usage , sending NPS surveys with follow-up questions, using NPS response tagging, going through customer support tickets, doing social listening, and monitoring reviews across different platforms. Tag feature usage. NPS follow-up question.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 5, 2023

Some ways to do this include: Track customer interactions with feature tags How do customers engage with your product? Feature tagging helps you observe patterns in customers’ interaction with your product. Feature tagging and interaction analysis with Userpilot. Tag NPS responses to find common user challenges.

Analytic Tools 82

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 82

Userpilot

AUGUST 18, 2022

Build a fully-loaded resource center with video tutorials , webinars, and help articles. Amplify status seekers by inviting them to appear on podcasts and webinars or have them speak at live events. Offer opportunities to share their knowledge in podcasts, webinars, videos, or at events. The Hierarchy of Advocate Needs.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JULY 18, 2022

Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Tag features and track user engagement with Userpilot.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

NOVEMBER 14, 2022

Learning more about how users engage with your product and using feature tagging to drive feature discovery and boost engagement. Understand customer engagement with feature tagging. Feature tagging helps you answer questions about your users and how they interact with your product. Feature tagging with Userpilot.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

NOVEMBER 24, 2022

For instance, you may choose to host webinars that address the primary pain points of your SaaS users. You can create multiple interactions via digital marketing activities like email newsletters, demo sign-ups, webinar sign-ups, etc. Userpilot lets you tag UI elements on your web app to better understand your users. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

NOVEMBER 2, 2022

Automate email responses with AI to tag customer emails and send automated replies when it fits. Collect quantitative feedback and use AI to calculate scores, organize the metrics, and tag your responses. Depending on the tag, you can respond manually or automatically, or be notified of urgent requests. Create a self-service.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Gainsight

JULY 26, 2023

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as 1:many webinars or feature release notifications.

Customer Experience 52

Customer Experience Webinar Events Strategy 52

Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. As the chart above shows, having an administrator or engineer install PX tags and identify calls is the prerequisite to helping users quickly unlock the product’s value.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

SEPTEMBER 30, 2022

Also, offer in-person training and webinars to connect with customers on a human level. Offer in-person training and support with webinars. For example, you can run NPS surveys and then tag responses to make sense of the data instantly. Tag qualitative NPS responses and identify recurring patterns. Conclusion.

Customer Experience 91

Customer Experience User Testing Data Visualization Feedback Software 91

Intercom, Inc.

JUNE 12, 2018

Send low value leads an invite to your next webinar or a discount to get started and close the conversation. This is in addition to our other follow-up actions including, assignment, sending leads to Salesforce and tagging. How can you use this feature? We’ve learned many lessons from years of making tough product decisions.

User Testing 174

User Testing Customer Experience Inbound B2C 174

Intercom, Inc.

JULY 1, 2020

You’ll have an abundance of eye-opening insights to share that will help proactively improve your product, customer onboarding, webinars, customer success training, and any other customer-facing materials. Tag customer conversations to identify known customer pain points and feature requests. Product engagement metrics.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Userpilot

JUNE 23, 2022

Such as inviting new customers to a live webinar to learn a new feature, or prompting the user to contact a support agent to unlock a specific integration. For example: Pair in-app prompts with webinars. You can simply host a webinar to teach users how to use it, and then invite them through in-app experiences.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

DECEMBER 6, 2022

You can track user interactions with UI elements using feature tagging or track custom in-app events and user behavior. Tag and analyze user responses to find common patterns in their responses. Userpilot NPS response tagging. Userpilot webinar slideout. Goal tracking with Userpilot. Userpilot NPS survey.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Customer Experience 96

Userpilot

FEBRUARY 18, 2021

No, personalization is not about throwing in the {{first name}} tag in the confirmation email and welcome screen. This hits the nail right on the head: most companies see personalization as simply calling the user by their first name (often wrongly, using {{name tags}} – see below:). Source: hyperise.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Gainsight

FEBRUARY 26, 2024

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52