31 Best Customer Journey Map Templates and Examples
UserInterviews
NOVEMBER 19, 2020
Get inspired and make your work easier with these flexible and (mostly) free customer journey map templates and examples.
templates customer-journey-map 
25 Tools to Create Stunning Customer Journey Maps (Templates Included)
UserInterviews
JULY 30, 2020
If you’ve ever opened Sketch to create a customer journey map and thought, “There has to be a faster way to do this,” you’re in the right place for alternatives.
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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
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Customer Journey Visualization: How to Perform It + 3 Tools to Try
Userpilot
MARCH 15, 2024
Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand.
Webinars
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Opportunity Solution Trees: Visualize Your Discovery to Stay Aligned and Drive Outcomes
Product Talk
DECEMBER 6, 2023
Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? Mapping the Opportunity Space When are you ready to start mapping out the opportunity space? How do you represent customer segments on an opportunity solution tree?
Product in Practice: Bringing the Discovery Habits to WebMD
Product Talk
FEBRUARY 7, 2024
She took a multi-step, methodical approach to introduce continuous discovery, including enrolling a group of product people in the Master Class , having those participants coach and train others, and bringing stakeholders along for the journey. We also appreciate Sandrine’s candor in admitting that this process hasn’t always been easy.
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What is a Customer Profile Template? Steps and Examples
Userpilot
MARCH 21, 2024
How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.
Optimizing User Journeys: Exploring How Users Navigate Before Getting Activated
Userpilot
MARCH 14, 2024
All that is to help you optimize your user journey and boost product adoption. TL;DR When trying to understand how users navigate before they activate, first identify the points where new customers start their journey , like the landing page. Next, list the key events in the user journey leading up to user activation.
Customer Journey Insights: What Are They and How to Collect Them?
Userpilot
APRIL 16, 2024
Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.
Tools of the Trade: Visualizing Discovery with Opportunity Solution Trees
Product Talk
SEPTEMBER 20, 2023
And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.
5 Funnel Analysis Examples For SaaS Companies (+ Process & Tools)
Userpilot
FEBRUARY 25, 2024
Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.
SaaS User Flow Optimization Guide: Different Flows & Strategies
Userpilot
FEBRUARY 28, 2024
Next, map out the user journey for each persona, focusing on main touchpoints, actions, challenges , and feelings. Funnel analysis is a technique for identifying friction in user journeys. That’s why the next step involves mapping out the user journeys for each user persona. Customer journey map example.
Customer Success Journey Map: How to Build One and Drive Success in SaaS
Userpilot
JULY 28, 2022
Creating a customer success journey map is necessary for: Creating a customer success strategy. Building customer success playbooks. Measuring success across the buyer journey. Offering the right in-app experiences to engage your customers. Including customer pain points, JBTDs, and motivators.
Three Qualities of Great Product Roadmaps
Roman Pichler
SEPTEMBER 7, 2021
Traditionally, product roadmaps are output-focussed plans that map features like registration, search, and reporting onto a timeline. This can be reassuring for customers and stakeholders, as the individuals believe that they know when their features will be delivered. Goal-oriented (a.k.a. Outcome-based).
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Product in Practice: Mapping Opportunities at trivago
Product Talk
SEPTEMBER 7, 2022
Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. Example initiative template that reminds trivago’s product teams to think from a user perspective. Tweet This.
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Announcing Series: Intercom’s powerful new visual campaign builder
Intercom, Inc.
SEPTEMBER 15, 2020
Customer engagement has never been more essential to business survival. Retaining your hard-won customers is the difference between success and failure for online businesses, and the key to retention is excellent customer communication. Series is a brand new way to build behavior-based customer messaging campaigns in Intercom.
Empathy in UX Design: What It Is And How To Design User-Centric Experiences
Userpilot
JANUARY 15, 2024
Identify experience gaps and reduce friction : One of the strategies for empathetic design is mapping out the entire user journey and trying to understand how users move from one key interaction to the other (more on that shortly). Build fully customized feedback surveys and start applying empathy in your UX design.
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Message Mapping: What Is It and How to Create One?
Userpilot
JANUARY 20, 2024
How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. What is a message map? Book the demo!
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User Activity Patterns: How to Identify Them For SaaS
Userpilot
MARCH 19, 2024
Reduce customer churn. Chart out their user journey map. These behavior patterns offer insights into user preferences and their experience across the customer journey. Reduce customer churn : Identifying the points in your product where users drop off allows you to proactively address issues that lead to churn.
Product Funnel: What Is It and How to Create One?
Userpilot
MARCH 6, 2024
TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.
B2B Customer Journey Mapping Guide For SaaS
Userpilot
SEPTEMBER 7, 2023
Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions.
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End-User Behavior Monitoring: Types, Benefits & Tools
Userpilot
APRIL 16, 2024
This data helps eliminate friction points from the user journey. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points. Data from navigation and interaction tracking helps map out customer journeys and identify friction points. NPS survey in Userpilot.
Competitor Analysis Playbook
The Product Coalition
AUGUST 16, 2022
A competitive analysis can be as simple as quickly mapping the landscape and reviewing the marketing material of close competitors. It covers: Key Concepts Key Inputs Key Activities Customising Key Output: Template Key Concepts The key concepts you want to be aware of before doing a competitor analysis are: Blue Ocean Strategy Canvas ?—?to
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Jobs To Be Done in Product Design
UX Planet
FEBRUARY 22, 2024
5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. Jobs to be done template. Understand customer context : Start by researching and gathering insights about your customers.
10 Analytics Dashboard Examples to Gain Data Insights for SaaS [+Best Tools]
Userpilot
MARCH 17, 2024
The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization.
Customer Effort Score Survey Template: Types and Examples
Userpilot
JUNE 7, 2023
Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. We got you covered!
Jobs-to-Be-Done Template: Framework and Examples
Userpilot
JULY 23, 2023
With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. We’ve brought 7 jobs-to-be-done templates that can perfectly lay out your customer JTBDs in an actionable way. Here are four methods.
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Impact Mapping: Does it Make a Difference in Building Better Products?
Userpilot
OCTOBER 26, 2022
What’s impact mapping? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. Impact maps make roadmap management and prioritization easier. What is impact mapping? Ready to dive in?
12 Best Product Research Tools to Empower Your Strategies
Userpilot
NOVEMBER 29, 2023
It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Qualtrics. A heatmapping tool for collecting user engagement data and enhancing user experience.
Product in Practice: All It Took Was One Product Trio to Inspire Change—The Hemnet Story
Product Talk
SEPTEMBER 13, 2023
In fact, some steps—like story mapping and identifying your assumptions —don’t even require anyone else to participate. I have a mission of creating an organization that can execute on Hemnet’s vision and mission by creating value for all our customers in a way that supports business growth,” says Francesca.
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The Best User Journey Tools for SaaS Companies
Userpilot
MARCH 25, 2021
A focus on the user journey helps teams create more dedicated and personalized onboarding, increase product adoption, and drive product-led growth. That’s what user journey tools are for! As your product grows and matures, so will the need to provide more customized experiences for your users and each of their different use cases.
11 User Flow Examples + How to Inform UX Design With Them
Userpilot
MARCH 24, 2024
This article shows you 11 examples across different user journey stages. The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Customer support user flow. Eliminating these pain points creates a smoother journey for your users.
8 User Onboarding Best Practices for SaaS Companies by Yaakov Carno
Userpilot
AUGUST 10, 2023
Map out the onboarding journey and evaluate each step to eliminate unnecessary tasks. Simplifying the journey will reduce the time to value. It helps users experience the product value which increases the chances they convert into loyal paying customers. Canva has consistent messaging throughout the user journey.
The Analytics Black Hole or The Bottleneck: What’s Stopping you from Solving Your Users’ Pain? + Grab our FREE User Journey Template!
Userpilot
FEBRUARY 3, 2021
In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Nor are they fluid enough to accurately capture their journey. With the right template and approach, you can map your user journey relatively quickly regardless of your product’s stage.
Userpilot for Customer Satisfaction: Features, Pricing, and Review
Userpilot
FEBRUARY 26, 2024
Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!
467: Strategic product planning – with Yaroslav Lazor
Product Innovation Educators
DECEMBER 11, 2023
He created the strategic product planning tools and frameworks that Railsware continues to apply on projects for customers as well as their own products. We map out these data with BRIDGeS. We map the roles of the people who are going to use this product and their problems. We map out these data with BRIDGeS.
Userpilot for Churn Analytics: Features, Pricing, and Review
Userpilot
MARCH 14, 2024
TL;DR Here are some important factors to consider when choosing churn analytics tools: Engagement tracking – customer interactions and usage patterns across various touchpoints to closely monitor user interactions and behaviors to identify areas where customers may be disengaging, allowing you to make appropriate improvements.
14 Best Behavior Analytics Tools For Tracking User Activity
Userpilot
MARCH 29, 2024
They include product analytics tools, predictive analytics tools , session replay tools, heatmap tools, feedback and voice of the customer (VoC) tools, and A/B testing tools. Userpilot is the best user journey analytics tool for web apps. Zendesk is best for tracking user interactions with the customer service team.
What is a Product Journey Map and How to Build One?
Userpilot
FEBRUARY 8, 2022
A product journey map is a key part of the product development and design process as it serves as a peek into how your users see and experience your product or service. It also enhances the overall product experience and improves chances of customers reaching the activation then retention stages. What is a product journey map?
Top 12 Dashboard Reporting Tools For SaaS in 2024
Userpilot
APRIL 3, 2024
When choosing a dashboard tool, pay attention to the ease of use , customization, integrations , value, and data privacy to meet business needs effectively. Customization Options : A one-size-fits-all approach doesn’t work for dashboard tools. Custom dashboards are coming to Userpilot soon! Enterprise : Custom pricing.
Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis
Userpilot
MARCH 4, 2024
For example, say your platform provides users with a template library for building feedback surveys. Most will open the library and check out the first template that meets their needs. Customer survey templates in Userpilot. Book a demo now to begin.
Customer Experience Gaps in SaaS: How to Close Them
Userpilot
NOVEMBER 6, 2023
If you want to retain customers, you can’t afford customer experience gaps – it’s that straightforward. In today’s competitive landscape, customers aren’t just buying a product. They want to buy a seamless experience throughout their customer journey. What are customer experience gaps?
Userpilot for User Behavior Analysis: Features, Pricing, and Review
Userpilot
FEBRUARY 19, 2024
User journey tracking and mapping – so you can monitor user engagement across different touch points of the customer journey. Behavioral heatmaps for visualizing user interactions with heat maps that highlight popular and underutilized UI areas (i.e. feature heat maps). feature heat maps).
Userpilot for Onboarding Automation: Features, Pricing, and Review
Userpilot
FEBRUARY 26, 2024
Pick a tool that provides various UI patterns (modals, slideouts, banners, checklists, hotspots) to create beautiful welcome screens, and interactive walkthroughs to guide new customers and delight them from the very beginning. You can also use templates to create modals, slideouts, tooltips, and driven actions.
12 Best CRO Tools for Conversion Rate Optimization and Revenue Growth
Userpilot
NOVEMBER 24, 2023
Hotjar is a popular heatmap and product insights tool that offers cross-platform heatmaps, rage clicks, and scroll maps. Starts at $39/month) Heap is a digital insights platform that provides customer analytics with features like conversion rate calculation, customer journey maps, and advanced data heatmaps.
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