Userpilot

APRIL 10, 2024

Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Play video tutorials directly in-app. Video tutorials : Users retain a significant amount of video content. Create different formats of resources. Create granular content.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

APRIL 3, 2024

Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Video tutorials. Case studies. Checklists.

Feedback Software 101

Feedback Software Analytic Tools Research Software Data Visualization 101

The Product Coalition

OCTOBER 10, 2023

Rather than bombarding users with lengthy tutorials or instruction manuals, it empowers users to explore the product themselves, creating a sense of ownership and familiarity right from the start. Interactive Tutorials Interactive tutorials are a cornerstone of Product-Led Onboarding. What are their pain points?

Customer Experience 78

Customer Experience User Testing Customer Feedback Feedback Software 78

Userpilot

FEBRUARY 27, 2024

Tutorial completion (Onboarding engagement) Monitoring tutorial completion involves tracking in-app events that indicate how current users interact with your app’s onboarding process. Improving aspects such as your tutorial completion through in-app events can lead more users to activation.

Analytic Tools 104

Analytic Tools Data Visualization Events Onboarding KPIs 104

Userpilot

APRIL 16, 2024

So if, for instance, a user becomes inactive because a core feature didn’t “click,” then they’d receive a special in-app tutorial to master it the next time they decide to give it another shot. This means creating two different versions of in-app content ( announcement , onboarding tutorial, etc.)

Data Visualization 100

Data Visualization User Testing Customer Experience Analytic Tools 100

The Product Coalition

OCTOBER 28, 2019

There are thousands of articles on roadmapping and as many tools to help you make a roadmap. Jira does not have a decent roadmapping… Continue reading on ProductCoalition.com ».

Roadmap 78

Roadmap Article Product Management Product Manager 78

Userpilot

NOVEMBER 28, 2022

Different types of interactive guides include interactive walkthroughs and product demos /video tutorials. Product demos and video tutorials. Demos/ video tutorials and interactive walkthroughs effectively get new users up to speed with your tool. Loom’s self-serve video tutorials. Tolstoy’s video tutorials.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

JUNE 29, 2023

User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more. Tutorials. A more interactive form of end-user documentation, tutorials will take your users step-by-step through a specific process, feature, or part of your product.

Document 95

Document Analytic Tools Feedback Software User Testing 95

The Product Coalition

SEPTEMBER 23, 2021

How-to Guides How-to videos or tutorials are excellent for developing a reputation. Firms utilize video content How-To or Tutorial to assist new clients on-board or trust the way a product or service is used. That is why tutorials are the most popular in many internet videos.

Marketing 159

Marketing Customer Experience Advertising Branding 159

Andrew Chen

FEBRUARY 5, 2024

And this why tutorials, splash screens, and lengthy signup flows are a bad idea) If you’ve been building apps for a long time and have seen the results of a lot of A/B tests, you quickly realize that people are a flighty bunch. Every time you ask the user click you lose half of them. You get the drift of what I’m arguing.

Customer Experience 91

Customer Experience User Testing Customer Feedback Feedback Software 91

Userpilot

NOVEMBER 20, 2022

Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Synthesia is an AI video creation tool that can generate video tutorials with AI, and improve your onboarding or quickly repurpose product guides into videos. and engage users with video content right inside your app.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

UX Planet

MARCH 29, 2024

Implement behavioral triggers in your communication strategy, such as sending a tutorial email when a user signs up but doesn’t engage with a key feature. Behavioral triggers Think about the user journey holistically and identify areas where users will need additional help/instructions. Grammarly email triggered by user behavior.

User Testing 78

User Testing Product Research Customer Feedback Customer Experience 78

Userpilot

JANUARY 12, 2023

This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. Video tutorials are another excellent way to provide after-hours support – customers can see how to resolve their issues and follow along with the instructions in the video. Product documentation articles.

Embedded Analytics 96

Embedded Analytics Customer Experience Customer Satisfaction Software Review 96

Userpilot

FEBRUARY 15, 2023

Loom utilizes in-app video tutorials to provide contextual guidance and educates users on how to use the product. They practice what they preach by showing video tutorials in their interactive guides. Loom uses video tutorials to educate and guide users Loom is a platform enabling asynchronous video messaging.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs User Testing 97

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Built to help create and share videos, Loom appreciates the effectiveness of video tutorials. Loom employs in-app video tutorials (created with Loom) on its welcome screen to demonstrate its product and drive adoption. Loom videos.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 22, 2024

This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant. It can include FAQs, tutorial videos, step-by-step guides, or help articles. But when done well, it will keep users engaged with your app as they find success with it.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Customer Experience 85

UserVoice

JULY 31, 2017

Try Creating a Tutorial (or Other Onboarding Material) Yourself. Start with the tutorials section of your web site: Which ones are getting the most traffic? If a user can’t master a task even after viewing the tutorial once, you may have some user interface issues (or a lousy tutorial). Shut Up and Listen.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

JANUARY 11, 2024

Offering targeted guides , demos , and tutorials can make users feel valued. You can also provide on-demand educational resources and tutorials to help users troubleshoot. As active users share tutorials, tips, and best practices, they motivate and inspire others to use your product.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

JANUARY 14, 2023

Combine a variety of content formats (help articles, tutorial videos, case studies, etc.) Improve customer onboarding with in-app video tutorials. Visuals capture attention much better than text does making video tutorials very captivating. Use in-app video tutorials to provide extensive support to your users.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

NOVEMBER 14, 2023

Help users adopt your product through interactive guidance, such as in-app tutorials , guides, and interactive walkthroughs. Use interactive guidance to increase product adoption Another way to increase customers’ value is to help them adopt your product through interactive guidance, such as in-app tutorials , guides, and videos.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Split

JULY 11, 2023

Get Split Certified Split Arcade includes product explainer videos, clickable product tutorials, manipulatable code examples, and interactive challenges. Reducing Risk by Testing Every Change in Production Our friends at ActualTech Media hosted Ariel Perez to discuss reducing risk by testing changes in production.

White Paper 97

White Paper Data Visualization Download Management 97

Split

AUGUST 11, 2023

Get Split Certified Split Arcade includes product explainer videos, clickable product tutorials, manipulatable code examples, and interactive challenges. Introducing Datadog RUM and Split With this new integration, product teams can monitor real-time activity and experience data on each feature flag.

White Paper 98

White Paper User Friction Download Customer Experience 98

Split

MAY 10, 2023

Get Split Certified Split Arcade includes product explainer videos, clickable product tutorials, manipulatable code examples, and interactive challenges. Highlights include how to make investments during economic uncertainty, and getting CFO support at your organization, among other related topics.

Data Visualization 98

Data Visualization Customer Experience Banking Demo 98

Userpilot

JANUARY 8, 2024

This could include tutorials, product demos, customer success stories, thought leadership, and any other related content. Ahrefs uses its YouTube tutorial videos as part of its customer acquisition strategies. For example, Bynder uses a quick tutorial video to walk trial users through the platform’s key features.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

NOVEMBER 2, 2022

Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process. Maximize the value they’re getting by continuously educating them on your product – offer webinars, video tutorials , and interesting case studies. An example of Loom’s product video tutorials.

Feedback Software 97

Feedback Software Research Software User Testing Product Research 97

The Product Coalition

FEBRUARY 19, 2023

In a software context, let’s take the example of requiring users to complete a tutorial or walkthrough before accessing certain features. While these services are optional, tutorials and walkthroughs can help consumers understand the value proposition and unique features of the product.

Reporting Tools 135

Reporting Tools Customer Experience Healthcare Entertainment 135

Userpilot

MAY 31, 2023

AI technology can improve the customer experience by generating video tutorials to educate and engage users. Create video tutorials to educate users Video tutorials are a great way to provide clear and easy-to-understand instructions to demonstrate your product’s use.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 92

Split

AUGUST 2, 2023

Get Split Certified Split Arcade includes product explainer videos, clickable product tutorials, manipulatable code examples, and interactive challenges. Software Efficiency for Uncertain Times John Cappelletti and Ariel Perez discuss the state of the shifting economy and the resilience of financial services software. Watch the video.

Software Review 98

Software Review Data Visualization Download Demo 98

UX Planet

MARCH 13, 2024

How to design tooltip Here is a quick tutorial on how to design interactive tooltip in Figma. Educate users on how to use the product more effectively Additional instructions that help users interact with a product more effectively. Image by Uber. Reassure users Tooltip explains system behavior to the users. Image by Adobe Spectrum.

UX 80

UX Data Visualization Customer Experience Education 80

Userpilot

MARCH 3, 2022

For example, video tutorials are a powerful tool that can sometimes be simpler to follow and build greater understanding than articles. Guides and tutorials. Video tutorial playing in-app directly from the resource center. Viewing tutorial and videos (covering end to end product functionality). built with Userpilot ).

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Alchemer Mobile

JULY 22, 2021

Throughout your product experience, make sure you’re continuing customer education and engagement through helpful tips, tutorials, and other in-product/in-app communications. Make onboarding a continual process: Onboarding should never be a one-time interaction.

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

The Product Coalition

JANUARY 12, 2020

For larger features like Bill payment, Referrals etc, a contextual and personalised tutorial can be showcased. Here are a few of them, 1) Tutorials A feature tutorial helps new users or repeat uses of a feature that has been changed up. When implemented right, a contextual tutorial increases feature adoption by upto 10x.

Onboarding KPIs 78

Onboarding KPIs User Testing Customer Experience Product Research 78

freshtrax

DECEMBER 1, 2023

The service allows collaborative design editing, and because it’s from Japan, there are many tutorials and community references available in Japanese, a great benefit for billigual teams. If you are comfortable with English tutorials to some extent, the next easiest place to learn after STUDIO would be Webflow. Studio-Community.

Research Software 59

Research Software Customer Experience Reference Web Development 59

Userpilot

APRIL 9, 2024

Userlane offers interactive user onboarding guides and tutorials within web applications, employing AI for updates and customization, focusing on improving user experience and adoption through in-app guidance. Tours (Flows, Walkthroughs, Guides, Tutorials ). However, its less advanced analytics compared to competitors let it down.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 30, 2023

Giving quick access to video tutorials across the app like Loom. Loom empowers users with short video tutorials Video tutorials are great for customer education, as they can easily remove friction before the activation point. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate.

User Testing 96

User Testing Feedback Software Research Software Onboarding KPIs 96

Userpilot

OCTOBER 1, 2022

Create video tutorials to shorten the learning curve and make it easy for users to consume information. Shorten the learning curve and time to value with video tutorials. So if you don’t want to overwhelm customers with too many resources, you can improve the adoption experience with onboarding videos and mini tutorials.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Reveal

NOVEMBER 1, 2023

VP of Developers Tools and data analytics expert, Jason Beres: Get Started with Custom Visualizations We hope you enjoyed learning about custom visualizations with us.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools Reporting Tools 97