Product Talk

FEBRUARY 16, 2022

As a product discovery coach, I get asked a lot of questions. This makes complete sense—as people read my book, take one of my courses , go through my training , or watch one of my talks, they naturally wonder about applying the concepts of continuous discovery to their own work. Get in touch to let me know! Tweet This.

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Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Data is the objective pillar that drives every successful business.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Intercom, Inc.

JANUARY 5, 2022

Start training your employees on compliance practices and how to spot these malicious emails from day one – the quicker they adopt a security-first mindset, the sooner it becomes part of the culture. There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core.

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Reporting Tools Data Visualization Software Review Technical Review 211

Product Talk

DECEMBER 27, 2023

Tweet This This is why we created the Product in Practice series here on Product Talk (and why Teresa designed the Product Talk Academy courses and the CDH community the way she did). We want to help you see how real product people and teams are taking steps to apply continuous discovery. You can submit yours here.

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Userpilot

MARCH 29, 2024

Brand activation is about driving product growth by connecting emotionally with people on a personal level. There are different types of brand activation campaigns, including experiential, digital, guerilla, and word-of-mouth marketing , among others. Userpilot showcases brand values on Product Hunt to attract like-minded people.

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Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

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Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. And there are several reasons why.

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Product Management University

DECEMBER 2, 2022

If you’re in product marketing or product management, you’re likely familiar with the concept of user personas and buyer personas. These terms might even be used interchangeably in your organization to describe a product’s customers. Then the department heads have managers and staff reporting to them (user personas).

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Product Talk

JUNE 7, 2023

If you don’t currently work in a product trio at all, how will you be able to work and make decisions cross-functionally on a regular basis? Instead of trying to transform the entire product organization at Voxy , Bianca looked for a way to roll out a minimum viable product (MVP) version of continuous discovery.

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The Product Coalition

JULY 29, 2022

In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. Non-technical people often confuse it with Artificial Intelligence (AI).

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The Product Coalition

MARCH 3, 2022

Why our industry needs Product Coaches Photo by Jeffrey F Lin on Unsplash Something I’ve observed over the last couple of years has been the rise in product coaching, also referred to as Product Management Consulting or Product Leadership Coaching, among others. PwC job ad from Linkedin?—?looking

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Userpilot

JANUARY 9, 2024

This guide will walk you through what research operations are, what role research operations managers play, which product analytics to track, and how you can get started with the process! What does a research operations manager do? Participant management. Employee onboarding/training. What is research operations?

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The Product Coalition

MAY 24, 2023

How to create a training video for software There are many benefits to having training videos for your software. First and foremost, they are an effective way to convert leads into customers by showcasing the benefits and features of your product. The audience determines the level of detail, the language, and the video’s pace.

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Feedback Software Data Visualization User Testing Customer Experience 119

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

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Analytic Tools Feedback Software Reporting Tools Software Review 98

Mind the Product

FEBRUARY 4, 2020

As I’ve moved through various product roles over the last 10 years, I’ve come to realize that there are two types of product people – builders and optimizers. The Builder Product Manager. By builder I mean product people who are skilled at building products that don’t yet exist. I’m a builder.

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Product Talk

APRIL 19, 2023

The world of digital products is evolving quickly. Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed.

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Research Software Data Visualization Product Research Systems Review 130

The Product Coalition

NOVEMBER 23, 2021

Photo by Launchpresso on Unsplash WordPress is a well-known content management system (CMS) that lets you construct websites and blogs for a variety of purposes. You may concentrate on maximizing organized content distribution and create a new set of capabilities to manage and teach your learners through online courses.

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Reporting Tools Data Visualization Construction Certifications 88

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Product tutorials. Help Scout.

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The Product Coalition

JUNE 3, 2022

Let’s talk about the various types of eLearning applications The COVID-19 pandemic has provoked immense growth in online activities. That is why doctors are encouraged to attend additional courses. At the same time, they allow healthcare professionals to train for operations and various medical procedures.

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Product Management University

JUNE 22, 2020

But the COVID-19 pandemic and social distancing restrictions have pushed a lot of organizations into wider adoption in the absence of traditional instructor-led classroom training. The training content is available wherever and whenever you need it. Learning and training become part of your everyday job. What are the artifacts?

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The Product Coalition

JANUARY 31, 2022

Feasibility, Desirability and Viability Henrik Skogström / January 17, 2022 Image by author As machine learning creeps into the mainstream of digital products, understanding the basics of machine learning is becoming more relevant to many product managers. Product people today are a rather heterogeneous bunch.

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The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers.

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Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. At Intercom, we believe trust is at the core of every relationship between a business and its customers. Your data is our most critical asset. Expiry and deletion. Expiry and deletion.

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Data Visualization Reporting Tools User Testing Research Software 138

Userpilot

AUGUST 29, 2022

How effective is your customer training strategy? Properly educated customers will engage more with your product and are most likely to become loyal. Read along to learn what customer training means, the best practices, and the tools you need to succeed. Segment your users and provide personalized training instead.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. What is a customer education program?

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The Product Coalition

MARCH 8, 2023

A trained ML model achieved an 84% recall rate , the most critical metric. Glioma tumor cells among nerve fibers (image source: [link] ) Different primary brain tumor types get their name from the kind of cells involved. Integrating an A.I.-assisted Not all are malignant.

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Product Talk

OCTOBER 14, 2020

For this month’s Product Talk post, I recorded a video where I consider the difference between product managers and product owners. I want to talk about product managers and product owners. I’ve had several companies ask me if they should be hiring product managers or product owners.

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Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training. Let’s dive in.

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Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. When choosing a learning management software make sure it’s customizable, user-friendly, and easy for you to use.

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Analytic Tools Feedback Software Reporting Tools Education 98

The Product Coalition

JULY 17, 2022

Product managers need to talk to customers. Photo by David Clode on Unsplash In SVPG’s Coach the Coaches workshop held last month in London, Marty Cagan talked about the fact that product managers must have direct access to customers. Raviv was a seasoned manager with many years of experience.

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The Product Coalition

OCTOBER 12, 2023

The idyllic world of product management, where our evidence led, outcome based road-maps, grow beautiful opportunity trees that we can test ideas around, unfettered from the harmful effects of opinionated, wild, hippos. Often, as teams, we have the head-space and capacity to push back, challenge, or provide evidence based alternatives.

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Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. Product Managers often face a race to the finish, so to speak. A most unlikely invitation.

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Research Software Systems Review Technical Review Development 223

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Define your main user personas and their jobs to be done.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 97

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Learn the latest strategies for your most personal, efficient support team yet.

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Lenny Rachitsky

JANUARY 23, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Don’t miss Lennybot ✨ (an AI chatbot trained on my newsletter posts, podcast interviews, and more) and my new swag store (great gifts for your favorite PM, or yourself!).

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Feedback Software User Testing Customer Feedback Workshop 105

Product Management Unpacked

SEPTEMBER 24, 2021

Here’s what strategic partner PayPal did to bring scaled product management to life for this startup-oriented software engineer. He expected to get what he needed from Carnegie Mellon University’s Master of Science in Product Management (MSPM) program. I felt PayPal would be a great choice.”. “Is

Software Engineering 195

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The Product Coalition

AUGUST 23, 2023

When designing apps, web pages, websites, digital reports, and similar products, we start with a frame, followed by content, followed by styling. A simple wireframe depicted on a graphical desktop and mobile device As analysts and product managers, we may not be directly responsible for visual design. This is a block frame.

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Data Visualization Feedback Software Customer Experience Reporting Tools 119