Centercode

JULY 29, 2020

Begging for feedback from unenthusiastic or inexperienced testers is a frustratingly common occurrence for many beta and delta testing teams. But tester engagement — and the resulting feedback — are both vital to test success. That’s what makes the Centercode Platform so powerful. Let’s schedule my meeting.

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Centercode

JANUARY 16, 2020

Delta Testing. Enter delta testing , a methodology for continuous Customer Validation in an agile environment. Knowing how to integrate agile-friendly delta practices into your CV program is an irreplaceable skill in today’s fast-paced technological landscape. Business Analytics. User Research.

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User Testing Customer Feedback Customer Experience Research Software 69

Centercode

MARCH 25, 2021

It’s been decades since product developers first started using beta testing. Early tech companies first discovered back then what is common knowledge nowadays: If you get targeted users to provide product feedback, you can turn that data into insights and action items for Product and Engineering. Let’s Talk Processes.

Product Research 59

Product Research User Testing Data Visualization Reporting Tools 59

Centercode

MAY 7, 2020

The only certainty in these unpredictable times is that your customers know what they want — and they’re eager to talk about it. That’s what makes securing customer feedback more crucial than ever. What’s more, they’re here to help. We’ve learned what people don’t know about us.

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User Testing Customer Feedback Product Research Transportation 98

Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. TestFairy’s Yair Bar-On on Mobile Testing Done Right. Meet Ted, Centercode’s Newest Team Member.

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User Testing Customer Feedback Customer Experience Workshop 69

Centercode

FEBRUARY 18, 2021

And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing. Makes you wonder what it’s all for. What many haven’t done is changed the way they beta test. Well, minus the spaceships.

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User Testing Customer Experience Feedback Software Data Visualization 59

The Review by First Round

OCTOBER 7, 2021

We start by mining lessons from GC’s time at Atlassian and Dropbox, including his takes on the differences between their business models and what it takes to make a multi-product go-to-market motion work. GC explains how he sinks tons of time into understanding the customer journey, mapping out the delta between reality and the ideal vision.

Marketing 52

Marketing B2B Customer Experience Vision 52

Centercode

AUGUST 7, 2020

You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. So how do you, a resource-strapped beta team, reduce the costs of customer testing without sacrificing thoroughness or compromising the quality of your product?

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User Testing Product Research Reporting Tools Testing 78

Centercode

APRIL 29, 2020

Now, let’s talk about what happens when everything goes right. It’s easy to think that engaging your testers begins and ends while your test is in progress. What are your testers doing? What’s your goal? Attracting qualified test applicants. Interested, qualified applicants for your test.

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Workshop User Testing Product Research Travel 64

Mixpanel

JANUARY 15, 2020

Mixpanel’s performance self-evaluations ask employees two questions: What did you accomplish? What was the impact of each accomplishment? The other method is to A/B test the feature. A/B testing will give you a scientific, reliable result, but it has its own disadvantages. The power of propensity matching.

Data Visualization 64

Data Visualization User Testing Product Research Reporting Tools 64

Centercode

NOVEMBER 20, 2019

What will shoppers look for when making tech purchases this Cyber Monday? Their responses reveal what prospective customers want out of their tech purchases, and the qualities that encourage them to buy. To Ensure Quality: Test Interoperability in the Real World. High-Quality.

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User Testing Product Research Customer Feedback Customer Experience 56

Centercode

DECEMBER 22, 2020

You can say what you like about 2020, but you can’t say we didn’t learn a lot. Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve.

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Reporting Tools Feedback Software User Testing Customer Feedback 75

Centercode

JANUARY 28, 2021

When most people think of “beta test feedback,” they think of bug reports and feature requests. And they’re not wrong — issues and ideas are a key component to a successful pre-release customer test. But they aren’t the only way that test managers should be collecting feedback during beta. Multimedia.

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User Testing Customer Feedback Feedback Software Product Research 85

Centercode

JULY 9, 2019

When you think about the beta testing processes that happen before launch, it seems impossible to execute something like that within a sprint-by-sprint timeframe. Many product development professionals say their current beta testing practices are incompatible with agile. It takes too much time to test, or they’re too swamped already.

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User Testing Customer Experience Agile Customer Feedback 49

Intercom, Inc.

FEBRUARY 3, 2022

So the question is, what kind of experience do you want to set? What follows is a lightly edited transcript of the episode. What does it mean to you? Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. Jay is many things. The art of keeping customers.

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Centercode

FEBRUARY 12, 2019

These gatherings are rare, but each one offers incredible insights into both the state of Beta Testing and the professionals leading the charge. User group attendees spent three days discussing Beta Testing in depth: their programs, processes, planning, and execution. Centercode Shares What’s Coming Next.

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User Testing Customer Experience Product Research Customer Feedback 67

Centercode

OCTOBER 23, 2020

But first, What Makes a Perfected Product? The Centercode Platform is built for speed: its built-in delta processes align with your agile ones so you can test every release with real customers before it goes live. Beta testing has long been understood as “just a bug hunt.” Seems impossible?

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Feedback Software Reporting Tools User Testing Technical Review 80

Centercode

NOVEMBER 23, 2020

So what can you do about this? The leader of the research team said it best: “We need to be doing a lot more testing.” That involves getting your hands on a lot more real-world data before release to both create a machine learning model and test it on an ongoing basis. ” Using Testers to Combat Big Challenges.

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Research Software User Testing Reporting Tools Feedback Software 98

Agile Velocity

AUGUST 15, 2022

During the Review, the team and their stakeholders discuss what was worked on during the Sprint. Start by reiterating what the goal of the Sprint was. Then during the review, maintain a focus on what’s in it for the customers, stakeholders, or system users. Trailers for what is “coming soon”…. Let’s Unpack Things.

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Technical Review Systems Review Demo Software Review 111

Amplitude

JANUARY 8, 2021

In the final post of this series, I am going to explore what makes instrumentation look so effortless for some teams, and so difficult for others. The delta is insane. Just part of how we work, no big deal” vs. “Do you have a test environment?”. What is your product’s promise to your customers? Let’s instrument that.

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Data Visualization User Testing Software Review Customer Feedback 112

Centercode

DECEMBER 11, 2019

When it comes to scheduling, we always know exactly when our releases are going into delta. A sprint affords plenty of time to discuss the release with our testing team and lean on their expertise before we set up the test. We’re never caught off guard by unexpected critical issues. Alright, that’s not how it works.

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Customer Experience User Testing Management Management 72

Centercode

JULY 21, 2020

We’re passionate about bringing testing professionals together. Nowhere is this more obvious than events like the Delta Conference. Watch the session recordings from Delta ’20 for free. Before Centercode, Tableau was struggling to scale their beta testing efforts with the growing demands on their team.

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Feedback Software User Testing Data Visualization Technical Review 52

Centercode

SEPTEMBER 17, 2019

What problems could it solve? What’s interesting (or not) about the concept or idea? Your Objective : Identify what your target market needs. Market Research is most commonly associated with the early stages of the product life cycle as an aid in developing and testing product concepts. Alpha tests.

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User Testing Customer Feedback Product Research Customer Experience 45

Userzoom

DECEMBER 9, 2019

UX Researcher, Delta Dental of Washington. You work with what you got. Takeaways: Take advantage of what you have already. Not everyone has the luxury of generous budgets, resources and sign-off. . You’ll find the most common theme is incapsulated in the following headline… Get creative. Trista Rowan , Sr.

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User Testing Research Software Data Visualization Reporting Tools 111

Centercode

AUGUST 20, 2020

We tapped him to find out what he’s seen successful companies do in the past and how to apply that knowledge to weathering the uncertainty ahead. What mindset will companies need to survive the challenges that come with the uncertainty ahead, like continued COVID disruption or an economic recession?

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User Testing Product Research Customer Experience Customer Feedback 98

Centercode

SEPTEMBER 22, 2020

Makers of smart appliances, home security, and smart home devices are up against a unique challenge: how do you test that your product is convenient, easy to use, and works reliably every day in these everyday environments? Ease of Setup and Operation. 41% of consumers say their primary reason for buying smart home products is convenience.

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User Testing Feedback Software Customer Feedback Product Research 72

Centercode

SEPTEMBER 10, 2019

Usability tests. Customer Validation (CV) provides insight into your customers’ initial reactions to your product through continuous, pre-release testing. Alpha testing. Beta testing. Delta testing. It also shows you how your product is performing as it matures. Design Phase: User Experience Research.

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User Testing Customer Feedback Feedback Software Product Research 49

Centercode

APRIL 29, 2021

What does this mean for today’s technology and tech makers? QA testers need expanded test coverage and firsthand validation that these fixes truly work in the real world. What does it take to run a tight ship? By 2022, Gartner predicts that there will be 6.4 Products will need to be more complex and connected than ever.

Data Visualization 40

Data Visualization Feedback Software Analytic Tools User Testing 40

Centercode

APRIL 16, 2019

What are beta program metrics exactly? But he wanted to see what other insights he could gain before implementing those measurements. Demonstrates the usefulness of the data collected from the beta program and its impact on the quality of products being tested. Measures the satisfaction of products being tested by customers.

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Customer Experience User Testing Product Research Customer Feedback 65

Centercode

FEBRUARY 5, 2019

My two favorite moments during a mostly uneventful Super Bowl were 1) Tony Romo circling all of the “punts” and 2) watching the Amazon Beta Testing Program commercial. Ford had good reason to not be thrilled about the Beta Test. The Real Stuff Behind the ‘Amazon Beta Testing Program’. Not Everything Makes the Cut.

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User Testing Product Research Testing Data Visualization 40

Gainsight

MAY 21, 2020

As we created the Horizon Experience, we rigorously tested these values by comparing ideas and designs against them at every stop. In our case, we aimed to do the following: Increase Customer Effort Score: With all of the power behind Gainsight, our admins cited that sometimes getting up and running took longer than expected.

Customer Experience 52

Customer Experience Feedback Software Enterprise User Testing 52

Department of Product

JULY 29, 2022

Land and expand strategies explained New markets and disruptive products have more latitude to redefine what customers perceive and want. This is what is called a “land and expand” strategy with a low barrier to try a product. This is the result of unique product positioning. But the mission includes a twist.

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Positioning Feedback Software Product Management Product Manager 52

Mixpanel

OCTOBER 6, 2023

What does it look like when a data warehouse “fails”? In my 10 years of working with big data and partnering with thousands of different customers across nearly every industry, I’ve seen many data warehouse projects fail. Spectacularly. Sometimes teams fall short of getting pipelines tied together and running, sure.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Alchemer Mobile

APRIL 14, 2020

Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company? How do you carve out what you need to make big bets versus building those things that are either more foundational like the engineering road map? We ask for grace. We have her back.

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Technical Review Technical Advisors Customer Experience User Testing 246

Centercode

MARCH 12, 2021

In fact, what counts as “agile development” can vary widely from company to company — and two very different forms can both produce spectacular results. Customer testing programs are the same way. Yes, customer testing is a necessary part of releasing high-quality products. Stakeholder buy-in.

User Testing 98

User Testing Product Research Testing Customer Feedback 98

Centercode

JULY 30, 2019

And those legacy software testing processes that are unable or unwilling to do so are at risk of being replaced. The same rule applies to beta testing. Is traditional beta testing at risk? Beta testing has been around for decades. Part of the fault lies in a lack of standardized pre-release customer testing processes.

User Testing 40

User Testing Product Research Agile Testing 40

Centercode

FEBRUARY 11, 2021

Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. What happened exactly? They’ve finally ordered a product they’re hopeful will be exactly what they need. That’s where Delta Testing comes in.

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User Testing Technical Review Customer Experience Product Research 98