Sachin Rekhi

JUNE 1, 2017

I knew nothing about technology companies, nothing about startups, nothing about the various role in the industry. What was amazing about this opportunity is that I got to see lots of technical roles in that short time. So after 2 years at Microsoft, I left to startup a company with a couple of buddies.

Technical Review 109

Technical Review Software Review Research Software Reporting Tools 109

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Our engineering focused event, Building Intercom, at Vicar Street in Dublin, Ireland, November 2017. Who reviews my code?” “How It’s fast, cheap and short. How do I watch the status of a build?”)

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

The Product Coalition

JULY 8, 2019

It’s a complex technology, but the idea is very simple. Blockchain is the underlying technology that allows the existence of Bitcoin, for example. There is probably no other technology that causes that much buzz, along with Artificial Intelligence. These disruptive technologies have become synonymous with “innovation”.

Technical Review 60

Technical Review Artificial Inteligence Systems Review Data Visualization 60

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 89

Research Software UX Feedback Software User Testing 89

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. Great companies are built on relationships.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Mind the Product

DECEMBER 1, 2017

In this engaging talk from Mind the Product London 2017, Barry O’Reilly shows that this is almost always what needs to happen when we look to develop organisations. It’s rarely people that are the problem, but usually the systems that sit around them. Closing the Delivery Gap. Only 8% of their customers agreed.

Systems Review 0

Systems Review Technical Review Product Research Agile 0

The Product Coalition

NOVEMBER 29, 2022

Zoomers are the first digital generation that grew up in an environment with Internet access and information technology. According to the talent acquisition company Yello, millennials and zoomers also have different views on career development. Access to courses, meetings with experienced employees, and an efficient training system?—?these

Research Software 107

Research Software Product Research Transportation Customer Experience 107

UX Studio

JUNE 30, 2023

Hiring a professional web design company can help businesses in many ways. We’ve compiled a list of the top 7 web design companies in California that can help take your website to the next level. Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Gainsight

OCTOBER 10, 2023

AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. For example, if they fail a quiz more than 3 times, the AI-powered learning management system (LMS) can send them helpful content. There’s no question: AI is on fire. by 2028, up from $6.8b

Education 52

Education User Testing Reporting Tools Data Visualization 52

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. The company means a great deal to both of them.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

ProductPlan

SEPTEMBER 8, 2021

By unpacking Amazon’s product strategy, we endeavored to see whether or not the company stayed true to its core vision and mission when put to the ultimate test. The company we know as Amazon launched in 1994 as Cadabra. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Dear Strategy

JUNE 15, 2020

With more and more technologies being incorporated into just about every product we own, is this the new norm that we should be expecting from our previously long-life products? When I was a young child, I really thought that someday technology would make all of our lives a whole lot easier. Back in 2017, I bought a brand-new SUV.

Technical Review 52

Technical Review Systems Review Differentiation Technology 52

Mind the Product

SEPTEMBER 25, 2017

Over 90% of software companies are embedding some form of analytics in their applications – often for free, according to the 2017 State of Embedded Analytics Report from Logi Analytics. For example, let’s say your application shows your customer a chart with buying segments for her company.

Embedded Analytics 87

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 87

Amplitude

NOVEMBER 2, 2018

After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles. Current Company : Looker. Since the time of writing, Andrew has left Looker to start his own company.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

ProductBoard

MAY 10, 2017

Reading the Sirius Decisions 2017 Product Management Tools and Technology Study this morning , I was struck by their finding that we are on the cusp of a major shift in how product leaders manage their products. Maybe it was due to pride, or perhaps the myth of the lone wolf, genius product leader.

Feedback Software 40

Feedback Software Reporting Tools Technical Review Systems Review 40

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Now in 1884, the hot tech sector was not web development, wasn’t cloud computing. People were afraid in the same way we’re afraid to use new technologies today.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. Technology changes, but people stay the same. Content marketing.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Intercom, Inc.

JULY 11, 2019

Even as the company begins to expand, it’s important to prioritize these one-to-one conversations because understanding how your users interact with your product is actually the key to healthy growth. The more you can keep them together so the customer experience is contiguous across the two, the better it is for your company.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

The Product Coalition

SEPTEMBER 15, 2019

Why should companies care about ethics? Ethics seem to be something of a battle for big tech companies. If a company is going to be truly customer-focused, then ethics start to play a more vital role. Numerous companies are striving to combat any negative preconceptions potential users may have.

User Testing 60

User Testing Technical Review Product Management Product Manager 60

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Synch 2017 | Homepage slider improvements In our initial design, call-to-action was not prominent. Synch 2017 | Doctor profile page improvements?—?Notice

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

freshtrax

JULY 23, 2019

And that’s where your company comes in. Employing data-driven knowledge in your company’s strategy to expand to Japan reflects your business’ ability to understand the nuanced Japanese market. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ). OECD, 2017 ) ( DODA, 2018 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Intercom, Inc.

FEBRUARY 21, 2019

com as its head marketing guy in late 2017, having known that he wanted to be a CMO since the age of 10. com, he led marketing at HubSpot, where he pulled off an audacious marketing campaign that earned the company $64 million on a $6,000 budget. If Yelp is for restaurant reviews, we’re that for software. Ryan joined G2.com

Education 123

Education Reporting Tools User Testing Customer Experience 123

Mind the Product

NOVEMBER 12, 2018

In December 2017, we launched our web app in over 100 languages. However, in a more technical sense, by thinking of localization simply as the process of translating words from one language to another, it’s easy to forget everything else that needs to be considered before these words are even seen by a translator.

Research Software 127

Research Software User Testing Software Review Product Research 127

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Mironov Consulting

JULY 5, 2016

I’ve recently talked with several companies that are spending $1M/year or more to build generic software that is very similar to commercially available products. A quick review of commercial (off-the-shelf) partner/reseller SaaS apps confirms that our needs are truly special, and our unique requirement is too important to ignore.

Software Review 78

Software Review User Testing Weak Development Team Customer Experience 78

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. Budget depends on the type of SaaS company you’re in. Best SaaS Marketing Agencies.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Usersnap

FEBRUARY 19, 2019

Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth. Crowdsourcing happens online.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

The Product Coalition

JUNE 25, 2019

In February 2013, Marissa Mayer, the new CEO of Yahoo, decided to put an end to remote work at the company. In the memo, the company stated “to become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. Agility is multi-faceted.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

Michael J. Fordham

OCTOBER 22, 2020

As a caveat, most delivery companies are now implementing changes for contactless delivery, minimising the risk of transmission. In 2017, they opened a trial Amazon Go store which allowed people to scan their phone when entering, pick up groceries and walk out. First, this is due to their potential to trap and spread airborne diseases.

Transportation 52

Transportation Research Software Systems Review Feedback Software 52

Intercom, Inc.

OCTOBER 29, 2020

In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Make it easy for customers to talk to you, and vice versa.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

MAY 21, 2020

The perfect candidate for a role in your company is out there somewhere; you may need to kiss a lot of frogs, but they do exist. But how do you attract good talent, and how do you move an applicant from initial CV submission to long term part of the company? On the one hand you have the tech giants like Google and Facebook.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Alchemer Mobile

OCTOBER 9, 2018

I have my phone up here because we’re a digital company, so I’m going to check throughout it to make sure we understand how many questions we have and we’ll try to get to as many as we can at the end. So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. Okay, sorry.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Coalition

OCTOBER 23, 2019

The ever-evolving preferences paired with the flexibility customers want at their fingertips pushes travel service companies to be inventive in their attempts to develop a fully-functioning app. 98% of travelers carry their smartphone with them throughout their journey. 37 million, and TripAction?

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60