Gainsight

OCTOBER 17, 2019

In 2018, the average company spent $343,000 on SaaS. Who are the people that most directly make these systems work every day to drive our businesses? Check out this primary data source types blog to learn more. The post How To Improve Your Customer Admin Relationships appeared first on Customer Success Software | Gainsight.

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Reporting Tools Customer Experience Data Visualization Customer Feedback 40

Intercom, Inc.

APRIL 22, 2021

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. And it’s really thinking about the quality of the code in that area.

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Technical Review Leadership CTO Coach Weak Development Team 274

eG Innovations

FEBRUARY 25, 2019

From the 2018 Migration Survey conducted by eG Innovations, some interesting statistics surfaced: 59% of 795 Citrix professionals voted that slow logons were the number one problem for them. Default settings in the operating system are not the best. Citrix troubleshooting nevertheless becomes challenging. Windows 2016. See [link].

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Reporting Tools Analytic Tools Data Visualization Systems Review 63

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet. Click To Tweet.

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Reporting Tools Feedback Software User Testing Software Review 128

Usersnap

JUNE 30, 2022

Check out this blog if you need more information on how to get the right product features on your roadmap. Amazon’s Kindle wasn’t the first electronic library system available, but it was the first one to offer publishers a guaranteed profit because it didn’t allow for borrowing, purchasing, or downloading books from anywhere but Amazon.

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Feedback Software Research Software Analytic Tools User Testing 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

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Feedback Software Customer Experience Technical Review User Testing 45

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. But, who should be in charge?

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Analytic Tools Feedback Software Software Review Weak Development Team 105

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. He’s also soon to release User Experience Revolution and runs the award winning user experience blog and podcast Boagworld. I can write code.

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Customer Experience User Experience User Testing Research Software 50

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.

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CTO Coach Research Software Feedback Software Weak Development Team 87

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. WordPress – CMS.

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Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.

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Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. I think you were first on back in 2018. And today’s guest knows just how much it takes to make it work.

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Research Software Analytic Tools Feedback Software Software Review 118

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? But in 2018 there’ve been some big changes in the social media landscape.

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Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? They offered solutions and suggestions for Sys Admins via content in blogs, KB’s, videos and webcasts. Now, we are a systems management solution. Upcoming Events. Unsubscribe anytime.

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Analytic Tools Marketing Research Software Technical Review 40

Intercom, Inc.

JULY 21, 2022

Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. That was the question posed to Rachel Hepworth.

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Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? From Wall Street to startup.

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Strategy Data Visualization Analytic Tools Startups 36

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? But in 2018 there’ve been some big changes in the social media landscape.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

eG Innovations

AUGUST 30, 2022

Acquired by Microsoft in 2018, the technology has now been tightly integrated within the Microsoft Portfolio. The FSLogix agent driver sits as a filter driver on the file system. Some history on the need for Office containers is given in Kasper Johansen’s blog: Why is FSLogix O365 Container essential when using Office 365?

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Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Modus Create

MARCH 8, 2020

I have never written a line of code, outside of a Java class I was forced to take and HATED, yet I consider myself an integral part of most software projects at Modus. Technology Specific: Don’t discount IT because you don’t like math and/or science or don’t want to learn code. Own your career plan and growth.

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Research Software Technical Review Feedback Software Analytic Tools 105

eG Innovations

OCTOBER 23, 2020

In this blog, we will focus on Application Performance Monitoring (APM) – what is it, why is it important, and why enterprise IT teams are focusing on it. So, monitoring must evolve from just looking at hardware metrics to analyzing application codes and business transactions. What is Application Performance Monitoring?

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eG Innovations

OCTOBER 29, 2021

In this blog post, I’ll cover some of the history of observability vs. traditional monitoring paradigms, and particularly, how they apply to the new world of microservices and containerization technologies, such as Docker and Kubernetes (K8s). You can only monitor a system that is observable. Something Old.

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Analytic Tools Data Visualization Artificial Inteligence Systems Review 52

UX Studio: Product Management

JULY 29, 2020

In most cases, however, we are only expected to deliver proven and tested design assets to developers in the form of a design system and sophisticated user flows. Time to build The Process that if we follow diligently will make sure that our goals will be achieved and success starts rolling in. The team is aligned.

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Leadership Research Software Development Team Review Product Research 56

Userpilot

JULY 13, 2021

It’s about anticipating what a user might want to do with a piece of software and making sure all elements are intuitive, easy-to-use, and visually pleasing. While reviewing their design files, ask yourself the following questions: Is the folder structure organized and intuitive? What is a UI design? It’s part of the craft. Dashboards.

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Business of Software Conference

OCTOBER 1, 2019

Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. BoS USA 2019 BoS Europe 2020. Unsubscribe anytime.

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The Product Coalition

MAY 25, 2018

Upcoming Hands-on Agile Webinars Save the dates: On May 22nd, 2018 , the fourth webinar will address Agile Failure Patterns in organizations. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ?? If you enjoyed the article, do me a favor and smack the ???? ?? up to 50 times?—?your That’s my world.

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Userpilot

JULY 23, 2020

So, in this blog we’ll show you how to keep your customers happy with a targeted retention strategy. That means more revenue, more opportunities to upsell more services to them and more referrals from word of mouth and positive reviews. So, this is where a Customer Health Score system can come in handy. Congratulations!

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Intercom, Inc.

JUNE 10, 2019

It’s September 2018, and there are 7 Elasticsearch clusters at Intercom. Running outdated versions of Elasticsearch (and software in general) is not okay for a few reasons: Security: It is unacceptable to our customers if we were to build Intercom on top of software or systems that are at risk of being exploited.

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Reporting Tools Data Visualization Analytic Tools Software Review 35

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? They get good feedback and good reviews. Upcoming Events. BoS Europe 2019 BoS USA 2019.

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Which is more recent 2012 to 2018. Transcript.

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Analytic Tools Research Software Data Visualization Software Review 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. One of the big success stories for Intercom in 2018 was our app store. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

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User Testing Banking Customer Experience Technical Review 143

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

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User Testing Product Research Presentation Research Software 101