Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Split

MARCH 30, 2023

Feature toggles—or feature flags or flippers—are a powerful tool software engineers use to enable and disable certain features within a codebase. This allows changes in the system to be tested with minimal risk of disruption or downtime. These handy flags are implemented in two ways, either manually or automated.

Reporting Tools 59

Reporting Tools Software Review Data Visualization Artificial Inteligence 59

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. The population of Japan is decreasing at a rate of about 0.27%, predicted to reach 101.92 Ipsos, 2018 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

PMLesson's Ace the PM Interview

MARCH 20, 2021

Are you looking to join the lucrative and exciting field of data science? Data scientists have become one of the most in-demand jobs of the 21st-century economy and are needed in almost every single industry. Data scientists regularly report high salaries and high job satisfaction. What is the Role of a Data Scientist?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

Alchemer Mobile

JUNE 10, 2020

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. When it comes to mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. A survey that interrupts a customer’s in-app experience will rarely be well-received. Net Promoter Score Surveys.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. Who is your ideal customer and who isn’t? Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. percent same-store sales growth by early 2018. The results? Let the numbers do all the talking.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Totaljobs joined with Jobsite in 2018, becoming UK’s most prominent and leading hiring platform.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Mind the Product

JUNE 27, 2019

Again, how religious they reported being before the test had no bearing on the outcome. So, product goals and metrics – the tools that allow you to build design foundations and shape a strategy. For clarity, goals can be summarised as an aspiration to create real value for customers. What can we learn from this?

Product Goals 164

Product Goals Data Visualization Reporting Tools Government 164

TIBCO - Thought Leadership

APRIL 9, 2019

With the dramatic rise in the importance of AI and automation, digital business leaders are faced with a daunting challenge: they need to simultaneously become more insight-driven, more automated, and more agile. But technology is also a challenge, as too many tools are inefficient and too few tools are incomplete.

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

eG Innovations

OCTOBER 29, 2021

You can only monitor a system that is observable. Observability is a measure of how well you can understand your system’s internal states from its external outputs. Observability uses instrumentation to provide insights that assist monitoring. end user perspective) often had no capability to monitor anything else.

Analytic Tools 52

Analytic Tools Data Visualization Artificial Inteligence Systems Review 52

Centercode

JANUARY 22, 2019

The results of the 2018 Customer Validation Industry Survey backed up what we already knew: time is a precious commodity that test managers don’t have a lot of. In particular, it revealed how the Beta Testing tools they use impact bandwidth and overall program effectiveness. Collecting Feedback: Email. Accessible.

User Testing 64

User Testing Reporting Tools Product Research Feedback Software 64

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. Because user profiles can often be large, sign in and sign out times often became unacceptable.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Userpilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. Define ‘Activation’.

Onboarding KPIs 60

Onboarding KPIs User Testing Customer Experience Analytic Tools 60

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Gainsight

OCTOBER 17, 2019

In 2018, the average company spent $343,000 on SaaS. In this same report , it was also determined that the average business employee uses eight different SaaS tools to do their daily operations. Who are the people that most directly make these systems work every day to drive our businesses? Admins, of course.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. We did it for you instead!

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Business of Software Conference

FEBRUARY 4, 2019

Design is a process where we finely tune our intuition to create great user experiences. What do we believe – our gut or the data? In the world of KPIs, some practices, like growth hacking Monthly Average Users (MAUs), have hurt the online experience. That data will tell you where your instinct is wrong.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. They are well known for their marketing campaigns that resonate with consumers worldwide, and the company has reported revenues of 2.17 is a multinational company that develops and manufactures beverages.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. This is clearly illustrated when the book describes the part of making the visuals. They were landmarks, in their time. But this was around 20 years ago!

Books 138

Books Technical Review Research Software Data Visualization 138

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Stephen Allott (Seedcamp) – Rules & Tools For Scaling Software Sales from Business of Software Conference.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

The Product Coalition

JULY 8, 2020

However, there are some similarities common for service providers headquartered in every country. To make a better-informed decision, you should take into account the average experience of customers hiring companies in different locations worldwide. Vietnam is famous for quality services at a comparatively lower price.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

The Product Coalition

JANUARY 11, 2021

In 2018, we came together with an Endy branding agency and created a Baristika specialty coffee delivery service. From that attempt, I derived the criteria that the future service should meet: The delivery should take up to 15 minutes and come right to the workplace. We wanted to introduce users to the new service immediately.

Feedback Software 89

Feedback Software User Testing Customer Experience Systems Review 89

eG Innovations

FEBRUARY 25, 2019

From the 2018 Migration Survey conducted by eG Innovations, some interesting statistics surfaced: 59% of 795 Citrix professionals voted that slow logons were the number one problem for them. Determine the magnitude of the problem: How many users are impacted? Default settings in the operating system are not the best.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

Userzoom

JUNE 6, 2019

And also how, through the coaching of others and democratizing user research throughout the company, Soma and Stephanie massively scaled the number of user needs and pain points solved. And sometimes this collaboration can turn into a challenge, especially when it comes to solving user needs at scale. And we need to be fast.

User Testing 93

User Testing Research Software Product Research UX 93

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. We know our users, of course.” ” Right?

User Testing 101

User Testing Product Research Presentation Research Software 101

Centercode

JUNE 15, 2020

These announcements come in the midst of anti-racist protests that have sparked global dialogue about police use of force and racial discrimination by law enforcement and the criminal justice system. Without proactive methods to protect against this, its application in the real world can alienate customers and exacerbate existing challenges.

User Testing 69

User Testing Technical Review Product Research Research Software 69

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. FileFinder is an Applicant Tracking System for the Executive Search industry.

Product Research 74

Product Research User Testing Research Software Feedback Software 74

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis. Explain the why.

Research Software 165

Research Software Feedback Software User Testing Customer Experience 165

Antwak Blog

FEBRUARY 15, 2021

Cybersecurity podcasts have been a useful tool for years to absorb security content, keep updated with the recent risks, hear about current events, and everything else you need to know in order to stay at the top of your game. Typical topics: News on cybersecurity, review of the sector, interviews of experts. Host: David Bittner.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52