Mind the Product

JULY 24, 2019

Review your progress before it is ready. Consultant and author Steve Portigal talked us through the art of user research, providing tips on how to work through qualitative research to thoroughly understand our customers and gain the empathy we need in our roles. Product leader Kathy Pham joined us to talk about ethics in tech.

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ProductPlan

OCTOBER 29, 2019

Code Spaces had to shutter their doors after they had massive amounts of data wiped out due to a hack, and more often than not , small businesses go under after major cyber attacks. Full, thorough code reviews rarely occur anymore. Testers don’t have the technical know-how to probe for potential problems fully. Cybercrime.

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Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. So at a really high level, people turned en masse to mobile apps in 2020. The data runs through all of 2020. OK, so looking at 2020 and the mobile landscape as a whole, it was quite robust and dynamic. Transcript.

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Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. And it’s the system that’s at fault.

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Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Book a free consultation today.

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The Product Coalition

FEBRUARY 6, 2020

Challenges The most serious challenges for marketing organizations are: hiring staff with up-to-date digital skills such as data analytics, technical expertise, and marketing automation; innovation scaling; integration of multiple marketing tools; centralized collection and management of data and communications. The biggest jump was in 2018.

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The Product Coalition

DECEMBER 22, 2022

SaaS is regarded as the technology most crucial to corporate success. Given that smaller companies now have access to powerful software that is not only pricey but also impossible to buy through traditional methods due to financial restrictions, SaaS is a true blessing for small firms. The SaaS market has increased from $31.5

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eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. Pure-play MSPs focus on a single vendor or technology, which is usually their core service.

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Business of Software Conference

MARCH 24, 2021

The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. And it was a mess.

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eG Innovations

APRIL 22, 2021

Citrix Consulting themselves state: “Most Citrix deployments use the D-Series and F-Series instance types. Nagaraj Arumugam, System and Network Engineer at Vembu Technologies, has a great blog summarizing the differences between the different Azure instance series relevant to EUC and VDI use cases. August 2020.

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Gainsight

JANUARY 11, 2024

According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company. You’ll lead end-user training and enablement initiatives, conduct customer onboarding and business reviews, and serve as the “voice of the customer” in internal meetings.

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Intercom, Inc.

OCTOBER 29, 2020

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And I met my husband, Eric, out here.

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The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system.

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Userpilot

JUNE 10, 2022

Maybe poor reviews will make it more difficult to attract new customers. trillion in 2020. One study conducted by the National Institute of Standard Technology (NIST) estimated that it takes three times as long for developers to fix a bug in the production stage as it did during the coding stage. Test, test, and test.

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Userpilot

JULY 13, 2021

While reviewing their design files, ask yourself the following questions: Is the folder structure organized and intuitive? An ideal answer might look like this: “The overall design of the Zapier UI is beautiful because it’s extremely simple, catering to users who aren’t technical but want to create automations with technology.

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Business of Software Conference

SEPTEMBER 3, 2019

The founders just started doing what they loved: Talking tech. BoS USA 2019 BoS Europe 2020. Now, we are a systems management solution. How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? The content was created for people, not algorithms.

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Modus Create

NOVEMBER 2, 2020

Earlier this year at the 2020 Atlassian Summit, Atlassian discussed their plans to roll out massive updates to its Cloud products, including a brand new top-tier product line, Enterprise Cloud, as well as a list of new features and enhancements. Modus Create consultants are experts in migration from Server to Cloud or to Data Center.

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Business of Software Conference

OCTOBER 1, 2019

Rich Mironov, CEO/Founder, Mironov Consulting. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. BoS USA 2019 BoS Europe 2020. One major challenge is that your stakeholders DO NOT WANT the same things. Watch the video below.

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Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. For social media consulting, consider Siarza Social Digital. The key elements of SaaS marketing.

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Business of Software Conference

DECEMBER 11, 2019

Bethany has been a firm believer in agile for many years and has been bringing the joy of lean, kanban, and scrum to the workplaces of many through thoughtful and direct communication and consultation. BoS Europe 2020 BoS USA 2020. Warning – do not watch on an empty stomach. Video, slides, & transcript below.

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Bryce York

FEBRUARY 12, 2020

Most systems incorporate some form of business impact, risk, and effort. Across the teams I’ve worked in, advised, and consulted to – this approach of taking a giant punch list of ideas and force-ranking them is probably the most-used approach I’ve seen in my career. I’ve advised, consulted for, and worked at many companies.

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Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Today’s episode is a roundup of some of those conversations. Doing more with less.

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Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. BoS Europe 2020 BoS USA 2020. Upcoming Events.

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Business of Software Conference

JUNE 19, 2020

Online Masterclasses BoS USA Online 2020. We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. Like us doing fake reviews.

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