Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Here are some of our favorite takeaways from the conversation.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. In my portfolio lifestyle, I work with both big organisations that want to develop more innovative products and startups that are innovating from the ground up.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) B2C and SMB-B2B companies are more likely to develop products that meet those characteristics. B2B companies (especially upmarket and enterprise) struggle with freemium because they operate in highly competitive and narrow markets.

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. And then we, we started to sell like big enterprises. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

OCTOBER 29, 2020

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Des, thanks very much for joining me today.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. BoS USA 2019 BoS Europe 2020.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Business of Software Conference

AUGUST 30, 2019

BoS USA 2019 BoS Europe 2020. So I have talked about jobs to be done and how you can use it specifically for marketing as opposed to just for product development at a couple of conferences. And what’s funny is messaging working on your messaging has been getting a bit of a bad rap lately. Upcoming Events. Thanks Bob.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40