Gainsight

JULY 7, 2021

And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals. As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. And what would this all mean for Pulse 2021? Pulse 2022?

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Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

JUNE 9, 2021

Customer experience management can be a big differentiator for SaaS businesses. With net promoter score surveys you can proactively identify and address problems before your customers churn due to poor experience. From sales through customer success to technical support. Table of Contents. What is Customer Experience (CX)?

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Customer Experience Customer Feedback User Testing Feedback Software 52

Intercom, Inc.

JULY 29, 2021

We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

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Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

FEBRUARY 22, 2023

Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience. All it takes to succeed here is a pinch of creativity, a pinch of utilities, and a touch of uniqueness that will be the differentiating factor.

Research Software 118

Research Software Technical Review Customer Experience User Testing 118

PMLesson's Ace the PM Interview

MARCH 20, 2021

Khan Academy Computer Science Linear Algebra Differential Equations Multivariable Calculus Learn the Necessary Skills Photo by Branko Stancevic / Unsplash What skills do aspiring data scientists need to bring to the table to get the job offer?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Usersnap

SEPTEMBER 20, 2021

Follow-up With Tool Reviews 2. So, how does customer feedback help differentiate your customers and solve their challenges? The best strategy will also review the required steps before, during, and after the customer has purchased your product, so changes are permanent. . Follow-up With Tool Reviews. Hope you’re ready!

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Feedback Software Research Software Reporting Tools User Testing 52

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. We’re talking about our Product team.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. Pure-play MSPs focus on a single vendor or technology, which is usually their core service.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

Product Talk

SEPTEMBER 20, 2023

When I’m reviewing things with business stakeholders, I tend to go very low tech,” says Drew. “I Mallory first read Continuous Discovery Habits in 2021, but didn’t really get the opportunity to put the ideas into practice until she moved to the platform team and joined the Continuous Discovery Habits community in 2022.

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Data Visualization Analytic Tools Research Software Product Research 252

Business of Software Conference

JULY 7, 2021

Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. Ask yourself what you are doing to encourage the sales team to reflect, review and adapt their performance on a daily or weekly basis. I could go on, but you get the picture.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

PMLesson's Ace the PM Interview

MARCH 29, 2022

This way, it can be easily spotted and differentiated from the rest. Remember that great data science resumes are easily scannable by those reviewing them. Your data scientist degree gives you a chance to show off your deeper technical skills. Like many technical roles, this part of the resume does hold significant weight.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Weak Development Team 52

Intercom, Inc.

JULY 19, 2021

In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. Customer support can be a technically complex, emotionally demanding job.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

eG Innovations

AUGUST 3, 2021

are used to monitor the different Citrix technologies. This can highlight why launching your virtual application is slow: is it due to slow StoreFront access, AD authentication, GPOs, etc.? The issue could be due to the network in the user’s home, or their connectivity to the Internet. Since then, the situation has improved.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52