Crafty CTO

MARCH 17, 2023

So if AI is not machine thought, what is it? Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. predecessor.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

Research Software 107

Research Software Analytic Tools Reporting Tools Data Visualization 107

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. But this is where customer experience automation (CXA) comes in.

Feedback Software 87

Feedback Software Reporting Tools Customer Experience Data Visualization 87

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. Gibson also sees their potential.

Reporting Tools 80

Reporting Tools Research Software Artificial Inteligence Data Visualization 80

The Product Coalition

MARCH 11, 2024

According to a 2022 user survey by Statista , 72% of Spotify users who upgraded to Premium cited ad removal as a primary motivator. A 2021 study by Insider Intelligence showed that 63% of Evernote users who upgraded to a paid plan did so after reaching the device syncing limit on the free tier.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Department of Product

SEPTEMBER 28, 2023

, Spotify has unveiled a new feature called Voice Translation which allows content creators to clone their voice and translate it into other languages. The results are remarkably realistic and the new tools could have an impact on product teams. What are the traits of fast, productive software engineering teams?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

Reveal

OCTOBER 29, 2021

Chartio is a cloud-based business intelligence and analytics solution that provides business teams with the tools and functionalities for data exploration and data visualization. You may have heard already, Chartio is going away on March 1, 2022. Chartio reported that 280,000 users have created 10.5

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Research Software 95

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. The Department of Product Briefing ←All newsletter briefings Hi product people ?,

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022. We learned a lot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. SQL Server on Azure Virtual Machines (VMs). The platform provides detailed information on fragmented indexes and tables, 7) Continually Monitor SQL Log Files.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Modus Create

JUNE 16, 2022

Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. The publication CIO Dive sums it up nicely: “If there was any doubt America’s biggest financial institutions are ready to embrace and invest in cloud technology this year, it’s gone.”. “If

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Banking 52

Userpilot

OCTOBER 4, 2022

You’ll also learn how to use customer retention software to maximize your retention game. Userpilot offers on-demand self-service support with an in-app resource center. Loom uses product tutorials as educational content while also showcasing the platform in action. Thank customers when you reach important milestones.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback Data Visualization 91

eG Innovations

OCTOBER 11, 2022

A legacy way to deploy applications and desktops on Azure was often to put some Server 2022 VMs (Virtual Machines) in Azure running the standard RDS (Remote Desktop Services) roles – session hosts, brokers, gateway etc. Figure 2: Monitoring the underlying web service supporting the AVD Broker. Error Metrics.

Data Visualization 52

Data Visualization Reporting Tools Artificial Inteligence Customer Experience 52

Roy Madden

APRIL 4, 2022

Leo reads millions of articles, reports, and social media posts to determine if they are relevant to the topics you want to track. Feedly’s AI Engine (Leo) automatically tags key market intelligence concepts. New articles, reports, or social media posts that match the specified Leo Concepts will appear in the Leo Web Alert feed.

Technical Review 78

Technical Review Engineering User Testing Artificial Inteligence 78

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. You need modern efficient tools to make your work faster and easier.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Data Visualization 101

Roy Madden

APRIL 4, 2022

Meet Feedly AI Feedly AI reads millions of articles, reports, and social media posts to determine if they are relevant to the topics you want to track. Feedly AI automatically tags key market intelligence concepts All this information is at your fingertips in near real-time via a powerful search and tracking interface called AI Feeds.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54

Roy Madden

MARCH 22, 2022

Leo reads millions of articles, reports, and social media posts every day and automatically tags key threat intelligence concepts: critical vulnerabilities, malware families, threat actors, indicators of compromise, ATT&CK techniques, companies, vendors, industries, etc. Meet Leo, Feedly’s AI Engine.

Research Software 93

Research Software User Testing Product Research Reporting Tools 93

Roy Madden

MARCH 22, 2022

Meet Feedly AI Feedly AI reads millions of articles, reports, and social media posts every day and automatically tags key threat intelligence concepts: critical vulnerabilities, malware families, threat actors, indicators of compromise, ATT&CK techniques, companies, vendors, industries, etc.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Finance 52

The Product Coalition

FEBRUARY 16, 2023

Digital twins are incredibly complex models that employ artificial intelligence (AI) and vast quantities of digital and physical data to accurately simulate a real-world object. This object may be a process (such as a production line), a person, a gadget, or a system. from 2022 to 2030. billion by 2030.

Healthcare 150

Healthcare Reporting Tools Research Software Analytic Tools 150

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 119

Analytic Tools Data Visualization Reporting Tools Startups 119

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

eG Innovations

OCTOBER 27, 2022

The focus of IT monitoring has been to gather metrics about the operations of an IT infrastructure’s hardware and software assets to ensure that all the key functions are being performed as expected to support applications and IT services. Gartner Magic Quadrant for Application Performance Monitoring and Observability, 2022.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week! Full research paper.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Atlassian

JANUARY 27, 2022

Download our Q2 FY22 earnings report here. We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Fellow shareholders, Prefer a PDF? No worries!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. FSLogix used to have several solutions, all based on a single agent (filter driver).

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Reveal

AUGUST 17, 2022

Organizations that want to leverage the full potential of their data to make on-the-spot decisions , have to continually follow the latest trends and technologies in the BI and data analytics space in order to increase revenue, accelerate growth, and improve productivity. So, what is to come? Context-Enriched Analytics. million every year.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Having Community report into a single team ensures a narrow view of Community goals and a lack of internal cooperation from other departments. But it’s hard to actually put into practice.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 1, 2022

Using a tool like Userpilot you can track and analyze product usage analytics, collect in-app feedback, and built in-app guidance using modals, tooltips, product tools, and more. So user interactions with the customer service teams would be equally important. Amazon provides great customer service.

Customer Experience 87

Customer Experience Data Visualization Analytic Tools Feedback Software 87

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. This is where embedded analytics tools come in handy – they let you turn your data into a story with great visual UI elements and UX. Reveal Embedded Analytics. What Is Dashboard UI?

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Userpilot

OCTOBER 20, 2023

According to a McKinsey study, 65% of B2B companies promote self-service as the main acquisition channel. And, 27% of customers are happy to make purchases of over $500k through digital self-service and remote human interactions. 77% of customers view organizations more positively if they offer self-service options.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

If you're a software engineer interested in joining the booming fintech industry, you have undoubtedly heard of two of the current fintech giants: Coinbase and Robinhood. Both Coinbase and Robinhood are financial technology or FinTech companies. is an American financial services company based in Menlo Park, California.

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Alteryx provides the leading analytics automation platform. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. This year, we have three DCS Disruptors: Alteryx, Samsara, and SAP Concur.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52