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11 Key SaaS Roles and Responsibilities in 2023

Userpilot

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

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How to Use Generative AI and LLMs to Improve Search

TechEmpower - Product Management

Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers. Enhancing Front-End Product Search We also developed a front-end search tool that revolutionized the way users search for products.

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Announcing Intercom’s new AI features

Intercom, Inc.

However, getting from technological breakthrough to useful applications is far from straightforward. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Great stuff!”

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33 Amazing Articles Every Product Manager Must Read

Hutwork

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

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How Intercom helped a bootstrapped SaaS business punch above its weight

Intercom, Inc.

Having one tool that helps you do all your most important work – sales, marketing and support – makes life so much easier. We’ve been pretty vocal about our love for Intercom as we’ve grown Ad Reform and Userfeed , our profitable, bootstrapped SaaS businesses over the last year. We run both entire businesses through the platform.

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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. At Klaus, customer support begins directly within the platform. “We Offering support before it’s needed.

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SaaS growth in 2022: Why tracking competitive advantage will NOT yield marketing leadership

Usersnap

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. You need to collect customer feedback , prioritize roadmaps , and ship features and products that offer a brilliant user experience.